Segment Phone System Integration

Segment Integration
for Call Center

Q: How long does it take to integrate Segment with CloudTalk?

Setting up the Segment API integration with CloudTalk takes just minutes through Tray.io workflows using a Segment Write Key.

Q: Is the Segment–CloudTalk integration free?

The Segment Integration requires a Business Tier account; Tray.io automation costs may apply. Check the Segment pricing page for details.

Q: How does the Segment–CloudTalk integration work?

CloudTalk sends call events to Segment using the Segment track call method via HTTP API, enabling structured event tracking in real time.

Q: What campaign data could be imported?

Through the Segment phone integration , CloudTalk exports call start, end, direction, metadata, and disposition into your Segment sources.

Q: Can I make and receive calls directly from Segment using CloudTalk?

No, calling is handled via CloudTalk with the Segment calling integration ; Segment captures and routes call event data only.

Connect CloudTalk with the Segment VoIP Integration to turn every conversation into a rich customer data point. Export call events in real time to power personalization, advanced analytics, and smarter decision-making across your tech stack. This powerful integration is launching soon alongside other exciting ones. Stay tuned!

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1200

Companies across the world

82%

Increase of call volume

23%

Less missed calls

1326€

Save per year

Why Integrate Segment with CloudTalk?

Set up the Segment Phone System Integration to automatically export call activity from CloudTalk into your data ecosystem. Whether you’re mapping customer journeys, refining attribution, or improving product analytics, the Segment API integration ensures every call is captured as a structured event ready for activation.

With every inbound and outbound call flowing through the Segment CTI integration, your teams gain a complete view of customer behavior—connecting offline conversations with online experiences to create unified, actionable profiles.

What Is Segment?

Segment is a leading customer data platform (CDP) that helps businesses collect, organize, and activate customer information across marketing, product, and analytics systems.

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Segment Phone Integration Benefits

Export Call Events in Real Time

With the Segment calling integration, CloudTalk automatically pushes call start, end, duration, and direction data into Segment. Capture key events instantly and send them to analytics tools, CRMs, or customer data warehouses.

Centralize Customer Journeys

Use the Segment Call Center Software Integration to unify offline call events with online activities like website visits or app usage. Build a complete, accurate customer journey map inside your Segment profiles.

Power Segment Personas with Live Data

Thanks to the Segment telephony integration, CloudTalk enriches your Segment Personas Keys with live call event data. Improve audience segmentation and activate smarter workflows across your marketing and product tools.

Power Personalization at Scale

The Segment VoIP Integration enables CloudTalk to trigger marketing automations or engagement campaigns based on real-time call activity. Deliver hyper-relevant outreach at exactly the right moment.

An Overview of Segment Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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Find out why our customers love us

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CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

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Product Manager

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The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

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Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI

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CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager