Sprinklr Phone System Integration

Call Center for Sprinklr

Q: How long does it take to integrate Sprinklr with CloudTalk?

You can activate your Sprinklr phone integration with CloudTalk in just minutes using a simple Sprinklr API integraiton key and guided setup.

Q: Is the Sprinklr–CloudTalk integration free?

Yes, the Sprinklr CTI integration is included in CloudTalk plans . Sprinklr access may depend on your existing service tier.

Q: How does the Sprinklr–CloudTalk integration work?

The SprinklrVoIP Integration syncs calls, contacts, and notes. It logs activity and powers workflows via API and Tray connector.

Q: What campaign data could be imported?

The SprinklrAPI integration supports importing contact names, emails, phone numbers, and custom fields through Tray.io.

Q: Can I make and receive calls directly from Sprinklr using CloudTalk?

Yes, with the Sprinklrcalling integration, agents can manage inbound and outbound calls and access call data in real time.

Combine the strength of your CRM and powerful calling features with CloudTalk’s Splinklr VoIP Integration. Make and receive calls, send SMS messages, and eliminate manual busywork with real-time 2-way synchronization. Centralize customer communication and drive faster resolutions—right from Sprinklr.

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Join the launch!

1200

Companies across the world

82%

Increase of call volume

23%

Less missed calls

1326€

Save per year

Why Integrate CloudTalk with Sprinklr?

Set up the CloudTalk + Sprinklr integration in just a few clicks and empower your team to deliver more personalized, data-driven support. With automatic call and SMS logging, real-time syncing, and AI-powered insights, you’ll reduce manual work while keeping your omnichannel customer data unified.

Trigger workflows, assign conversations, and prioritize calls using smart routing—all without leaving Sprinklr. Sync your contact data, enrich support cases with voice interactions, and improve resolution times with deep call context.

What Is Sprinklr?

Sprinklr is an AI-powered customer experience platform designed for omnichannel engagement. From social to support, it helps global teams manage conversations, automate service workflows, and gather insights to deliver faster, more effective support.

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Sprinklr Phone Integration Benefits

Seamless Omnichannel Support

Ensure voice interactions are fully integrated into your omnichannel strategy. CloudTalk syncs call activity, customer details, and conversation history with Sprinklr, allowing agents to provide consistent, informed support across channels.

Automated Call Logging & Smart Workflows

Eliminate time-consuming manual updates with CloudTaIk’s automatic call logging. Every call, voicemail, and SMS is recorded in Sprinklr, enabling teams to trigger automated follow-ups, assign tasks, and ensure no customer request goes unnoticed.

AI-Powered Insights for Faster Resolutions

Use CloudTalk’s call analytics alongside Sprinklr’s A1-powered reporting to identify common customer issues, measure response efficiency, and optimize agent performance. Leverage call data to enhance chatbot responses, predict support trends, and reduce resolution times.

Efficient Call Routing & Case Management

Enhance operational efficiency by setting up smart call routing based on agent expertise, priority levels, or past interactions. CloudTalk ensures every call is assigned to the right support representative, helping teams resolve cases faster and improve customer satisfaction.

An Overview of Sprinklr Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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Find out why our customers love us

Learn how Swille reduced Support Tickets by 50%

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CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.

Product Manager

Learn how Dentakay grew call volume by 2.5X

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The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

Ahmed A.

Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI

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CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager