SugarCRM Phone System Integration

Call Center
for SugarCRM

Boost your CRM’s efficiency with CloudTalk’s SugarCRM VoIP Integration. Make and receive calls, send SMS messages, and automate workflows with real-time 2-way sync. Eliminate manual data entry and ensure every interaction is logged—enhancing sales and support.

Made by

CloudTalk

Category

CRM

Use for

Sales Productivity

Lead Management

Customer Communication

Workflow Automation

Users

Sales Teams

Customer Support Agents

Supervisors

Trusted by Thousands

1,150 Reviews on G2

1200

Companies across the world

82%

Increase of call volume

23%

Less missed calls

1326€

Save per year

Why Integrate SugarCRM with CloudTalk?

Seamlessly connect CloudTalk with SugarCRM to streamline communication and boost productivity. With just a few clicks, integrate powerful VoIP calling, SMS, and automation tools directly into your CRM. Gain real-time access to customer data, automatically synchronize interactions, and improve both sales and support workflows with 2-way data synchronization.

Keep your team data-driven and efficient with comprehensive call insights, automated workflows, and AI-powered analytics that enhance customer engagement. Effortlessly log every call, track call outcomes, replay voicemails, and monitor performance.

What Is SugarCRM?

A robust, cloud-based CRM platform designed to help businesses automate sales, marketing, and customer service processes. SugarCRM enables teams to track leads, manage interactions, and optimize workflows, ensuring seamless customer engagement and faster deal closures.

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What Do Our World-Class Customers Say?

Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!

1,150 Reviews on G2

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I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!

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Craig H.
Co-Founder

We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.

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Carlotta B.
Project Manager

Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.

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Daniel S.
Customer Support Specialist

It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.

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Ivan M.
Revenue System Specialist

The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…

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Arun S
Senior Manager

For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.

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Joe P.
Account Manager

SugarCRM Phone Integration Benefits

Enhance Sales Efficiency with Smart Calling

Streamline your sales process with CloudTalk’s SugarCRM CTI integration. Automatically log every call, track outcomes, and access customer data in real-time. Improve outreach, eliminate manual dialing, and boost sales productivity with seamless CRM integration.

Automate Workflows & Increase Engagement

Reduce repetitive tasks with automated call logging, follow-ups, and smart call routing. Ensure timely interactions by setting custom triggers so every lead receives the right attention at the right moment—allowing your agents to focus on high-value conversations.

Seamless Call Logging & 2-Way Data Sync

Log inbound, outbound, and missed calls automatically in SugarCRM. Capture voicemails, call recordings, and notes effortlessly. With real-time synchronization, your team has instant access to the latest customer interactions, ensuring seamless sales and support.

Accurate & Unified Customer Data

Keep all customer records up to date across platforms. Sync contacts, call activities, and deal progress instantly. Prevent duplicate records, gain a full view of your sales pipeline, and ensure data-driven decisions that optimize efficiency and customer engagement.

An Overview of SugarCRM Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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Find out why our customers love us

Learn how Swille reduced Support Tickets by 50%
Read Story

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.

Product Manager

Learn how Dentakay grew call volume by 2.5X
Read Story

The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

Ahmed A.

Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI
Read Story

CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager

FAQs

How long does it take to integrate SugarCRM with CloudTalk?

Setting up SugarCRM Phone System Integration takes just a few minutes—connect your CRM, sync data, and start making calls seamlessly.

Is the SugarCRM-CloudTalk integration free?

CloudTalk’s SugarCRM integration is included in paid plans, offering VoIP calling, call tracking, and automated workflows for enhanced efficiency.

How does the SugarCRM-CloudTalk integration work?

CloudTalk syncs with SugarCRM, logging calls, voicemails, and SMS in real time. Get a Call Center for SugarCRM with automated workflows.

What campaign data could be imported?

With SugarCRM’s Call Campaign Import, you can log call disposition, AI summaries, lead details, and sales insights to optimize your outreach.

Can I make and receive calls directly from SugarCRM using CloudTalk?

Yes! SugarCRM VoIP Integration enables calling within the CRM, with CTI integration for click-to-call and automatic call logging.

Is your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!

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