CloudTalk vs Zoom Phone System
Ready to grow your team, automate routine calls, and still get enterprise-grade call quality at an affordable price? In this CloudTalk vs Zoom Phone stand-off, we’ll show which platform helps SMBs scale smarter across pricing, voice AI, productivity tools, and customer experience.
Zoom Phone System vs CloudTalk: A Quick Overview
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CloudTalk vs Zoom Phone Comparison
CloudTalk vs Zoom Phone Pricing: Which One Gives You More for Less?
Swipe to see the winner
CloudTalk
CloudTalk pricing starts at $19/user/month, covering all essential call center features like routing, recording, and mobile access. From the Essential plan on—$29/user/month—you get to enjoy 100+ integrations, AI sales dialers, advanced analytics, and much more.
Zoom Phone
Zoom Phone pricing begins at $10/user/month (Metered), $15 for unlimited US/CA calling, and ~$20+ for global plans. From the higher tiers, you unlock features like call queue analytics, expanded integrations, advanced reporting, and broader international options—but many still require separate add-ons or Zoom Contact Center.
CloudTalk vs Zoom Phone Voice AI: Who Takes Care of the Routine Smarter?
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CloudTalk
CeTe, CloudTalk’s native AI Voice Agent and virtual receptionist, handles routine inbound & outbound calls, answers FAQs, summarizes conversations, and updates your CRM. You can launch agents in minutes from the UI and scale instantly without any IT assistance. And they only cost $0.25/minute (volume discounts available).
Zoom Phone
Zoom’s AI Companion provides live transcription, call summaries, task extraction, and voicemail prioritization. These features are included at no extra cost, but Zoom Phone does not offer autonomous voice agents for handling calls. They offer virtual receptionists, but only as an add-on.
Zoom Phone System vs CloudTalk Customer Experience: Who Wins User Trust?
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CloudTalk
CloudTalk reviews on G2 and their case studies highlight fast onboarding, intuitive features, ease of use, and helpful support. Users say setup takes minutes, not days, and features like voice agents and CRM sync work smoothly. Trusted by brands like Nokia and Glovo, CloudTalk delivers proven reliability for SMBs.
Zoom Phone
Zoom Phone reviews on G2 highlight a user-friendly interface, easy adoption for teams already using Zoom, and solid core features. Users enjoy its smooth integration with Zoom Meetings and Chat, though some mention that advanced functionality requires higher tiers and that support responsiveness varies by plan.
For AI Voice Agents, Higher Call Quality, Productivity Boost, and Integrated Stack…Choose CloudTalk!
CloudTalk’s AI-powered call center software ranks among the top cloud telephony solutions on G2 and HubSpot. Read on and see how CloudTalk outperforms Zoom Phone in call quality, productivity, and CRM integrations…and why your growing team should be among the 4,000+ satisfied customers worldwide CloudTalk currently serves.
CloudTalk vs Zoom: Who Offers More Quality & Reliability?
Both platforms provide strong performance, but the difference lies in infrastructure. CloudTalk runs on a global VoIP infrastructure with 99.999% uptime, smart routing, and crystal-clear audio across regions. Add to that 160+ international numbers, and your global reach is covered.
Zoom Phone delivers generally reliable quality with HD audio and an SLA up to 99.999%, but only on certain plans. Survivability is possible with Zoom Node, but advanced guarantees are tied to higher tiers. CloudTalk offers high-quality, reliable calls from the start, without requiring upgrades.
Zoom Phone vs CloudTalk: Productivity Features that Move the Pipeline
CloudTalk puts productivity front and center. With AI Sales Dialer, your reps connect with more leads, reduce idle time, and boost efficiency. Conversation Intelligence captures key call moments, turns them into insights, and syncs them directly into your CRM.
Zoom Phone supports productivity with transcription, voicemail summaries, SMS, and the Zoom Assistant panel. However, advanced automations like queue analytics require the Power Pack add-on or Zoom Contact Center. In short, CloudTalk is the best choice for SMBs that want to fill the pipeline faster and scale their ops smarter.
CloudTalk vs Zoom Phone System: Which Connects to Your CRM Smoother?
Zoom Phone integrations include Salesforce, HubSpot, Microsoft, and Google, but for deeper CRM workflows, you’ll often have to rely on APIs, SDKs, or the broader Contact Center suite.
On the other hand, CloudTalk natively integrates with all major CRM and helpdesk tools (HubSpot, Salesforce, Zendesk, Pipedrive, and more), starting from the Essential plan. Once enabled, they work out of the box. On top of that, CloudTalk’s AI Voice Agent logs outcomes, maps dispositions to CRM fields, and syncs summaries, letting your human agents focus on what matters most—serving your customers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
FAQs
Is Zoom Phone a cloud-based solution?
Yes, Zoom Phone is a cloud-based VoIP phone system. When compared to CloudTalk-like services, it’s more UCaaS-focused and less advanced in AI automation.
What’s the difference between VoIP and Zoom Phone?
The difference between VoIP and Zoom Phone is that VoIP (Voice over Internet Protocol) is the general technology for making calls over the internet, while Zoom Phone is a branded VoIP phone system offered as part of the Zoom software suite. Businesses often compare other Zoom Phone alternatives like CloudTalk when they need more advanced features.
Which phone system works best for SMB use cases: Zoom Phone or CloudTalk?
CloudTalk is the best phone system for SMBs, and it stands out because it includes AI dialers, CRM integrations, and powerful voice AI for many different use cases. Zoom Phone software is a good fit if you want simple calling inside the Zoom ecosystem, but it lacks advanced call center features.
Is CloudTalk a good option?
Yes, CloudTalk is definitely a very good cloud telephony option, especially for SMBs that need automation, AI voice agents, and fast scaling without constant upgrades or extra headcount. Many businesses evaluating CloudTalk alternatives find it stands out for call center use cases.
Which platform is more affordable for scaling teams: CloudTalk or Zoom Phone?
For budget-minded scaling teams deciding between CloudTalk and Zoom Phone, the former is a clear winner.
Zoom Phone starts at a lower cost ($10/user/month), but its metered minutes and add-ons drive expenses up.
CloudTalk starts at $19/user/month, which is a bit more than Zoom, but it stays more affordable in the long run with predictable pricing and usage-based AI.
Does CloudTalk integrate with CRMs as well as Zoom Phone?
Yes, CloudTalk integrates with major CRMs like Salesforce, HubSpot, and Zendesk natively. While Zoom Phone features cover core integrations, CloudTalk’s native sync makes it stronger in direct Zoom Phone vs CloudTalk comparison tests.
Is CloudTalk better for call centers than Zoom Phone?
For call center use cases, CloudTalk is definitely a better choice than Zoom Phone. It includes AI voice agents and virtual receptionists, AI dialers for outbound automation, and advanced analytics built for scaling contact centers. Zoom Phone works well for basic business calling, but it lacks the deeper call center features growing teams depend on.
So, who is the overall winner
of the CloudTalk vs Zoom Phone System stand-off?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer experience and start matching their expectations today.
