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Enhance CX and Performance with Speech Analytics Call Center Software
When your team handles hundreds of calls a day, it’s hard to know what’s really happening in conversations—or how customers actually feel. CloudTalk’s speech analytics call center software analyzes calls to improve performance and CX.
- Reveal coaching needs and CX issues instantly
- Catch compliance risks with automated call monitoring
- Boost satisfaction with AI-powered speech analytics, sentiment and trends
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Unlock the Power in Every Conversation
Smarter Decisions
Back your strategy with real-time conversation data. According to McKinsey, companies using speech analytics cut costs by up to 30% and improve decision quality at scale.
Deeper Customer Insight
Understand how customers really feel. Companies that prioritize CX are 60% more profitable—sentiment analysis and trending topics help you get there.
Better Sales Results
Identify winning talk tracks and high-performing reps. Use voice data to coach smarter, close more deals, and improve outcomes across the board.
HOW WE HELP
Favourite Speech Analytics Software Features
Know What Every Call Is Really Saying
Running a small or mid-sized business means every conversation counts. Conversation Intelligence turns everyday customer calls into powerful insights that help you grow faster.
- Optimize talk/listen ratio to coach reps and reduce friction in conversations
- Spot emerging trends with AI-based topic extraction and trending themes across calls
- Understand how customers feel with built-in sentiment analysis—no surveys needed
Less Manual Work, More High-Value Work
Manual note-taking slows your team down—and things still get missed. These automation features help SMBs stay accurate, efficient, and focused on what matters.
- Keep every detail searchable with accurate call transcription
- Tag key moments instantly—no more scrubbing through transcripts
- Save hours weekly with automatic call summaries and AI-generated smart notes
Stay Compliant Without Slowing Down
For fast-moving teams, oversight shouldn’t mean overload. These tools give SMBs the visibility they need to stay compliant and resolve issues fast.
- Search transcripts in seconds to find key moments, terms, or red flags instantly
- Record every call to support training, quality assurance, and legal peace of mind
- Meet compliance standards—HIPAA, GDPR—effortlessly with built-in tracking and documentation
Why CloudTalk?
We get it—there are lots of options out there. So, why CloudTalk?
Hear What Matters
What is Speech Analytics for Call Centers?
Speech analytics for call centers is the process of automatically analyzing customer calls to uncover insights, detect sentiment, and improve performance. It helps teams understand not just what was said, but how it was said—and what to do about it.
Turn voice into data to power decision-making across sales, support, and QA
We take pride in offering top-tier service, and the difference was immediate. Clients stopped complaining about call issues, allowing our team to focus on delivering a smooth onboarding experience. For them, this was the difference between constant frustration and smooth, productive conversations.
From Voice to Insight
How Does Speech Analytics Software Work?
Speech analytics software uses AI and natural language processing to turn spoken conversations into searchable, structured data. It analyzes tone, keywords, sentiment, and patterns—giving teams a full picture of every customer interaction.
- Transcribes spoken conversations into accurate, searchable text
- Analyzes sentiment, keywords, and trends across all calls
- Surfaces insights and alerts for coaching, compliance, and CX improvements
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
Results You Can Measure
Why Use Speech Analytics in Your Call Center?
Speech analytics isn’t just about call transcripts—it’s about impact. From stronger customer relationships to lower costs and higher conversions, it helps call centers work smarter and grow faster.
- Gain deeper customer insights to improve CX and loyalty
- Boost team performance with data-backed coaching and QA
- Increase revenue and reduce costs by spotting risks and opportunities early
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.”
Key Call Center Speech Analytics Use Cases
Agent Coaching
Uncover talk patterns, missed cues, and best practices to give agents data-driven feedback that actually improves performance.
Customer Experience
Track sentiment and recurring issues across all calls to spot friction points early and deliver consistently better experiences.
Sales Optimization
Identify top-performing call tactics, objections, and triggers to help your team close more deals—and do it faster.
IMPROVE CUSTOMER EXPERIENCE
Why CloudTalk?
We know—there’s a lot of options out there. So why CloudTalk?
Built for Results
CloudTalk delivers powerful speech analytics call center software that’s easy to use, fast to set up, and powerful where it counts—helping SMBs turn conversations into real business results.
With 35+ integrations and global coverage, CloudTalk fits right into your workflow—no heavy IT lift or hidden costs.
With CloudTalk, we finally have visibility. We can see which teams are handling calls and whether they’re the right ones for the job. That allows us to rebalance workloads and reduce missed calls.
Set Up Speech Analytics Software for Your Business with CloudTalk
- Log in to CloudTalk and access Analytics via the dashboard.
- Choose a report type (Group, Agent, Call Log, Messages).
- Customize and explore data by adjusting filters or clicking on data points for deeper insights.
- Track each call’s journey, helping you understand call flow and improve system efficiency.
- You can also export data via CSV or PDF.
FAQs
How does speech analytics help call centers?
It analyzes every call to uncover trends, agent issues, and customer sentiment—improving CX, compliance, and performance.
What are some of the key features of speech analytics software?
Key features include call transcription, sentiment analysis, topic detection, automated summaries, and compliance tracking.
What is the difference between speech analytics and text analytics?
Speech analytics processes voice data from calls, while text analytics analyzes written content like emails, chats, and reviews.
How accurate is AI-powered speech analytics?
Accuracy depends on language, audio quality, and provider, but top tools can reach 85–90%+ accuracy with clear audio input.
How can speech analytics improve customer retention?
It detects churn signals early, reveals common complaints, and helps agents resolve issues faster—keeping more customers happy.
What industries benefit the most from speech analytics?
SaaS, telecom, healthcare, insurance, finance, and BPOs all use speech analytics to improve CX, training, and compliance.
Is speech analytics software expensive?
CloudTalk offers cost-effective plans for SMBs. Pricing depends on features, but ROI comes fast with better CX and efficiency.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
