Call Center for Sprinklr
Combine the strength of your CRM and powerful calling features with CloudTalk’s Splinklr VoIP Integration. Make and receive calls, send SMS messages, and eliminate manual busywork with real-time 2-way synchronization. Centralize customer communication and drive faster resolutions—right from Sprinklr.
Why Integrate CloudTalk with Sprinklr?
Set up the CloudTalk + Sprinklr integration in just a few clicks and empower your team to deliver more personalized, data-driven support. With automatic call and SMS logging, real-time syncing, and AI-powered insights, you’ll reduce manual work while keeping your omnichannel customer data unified.
Trigger workflows, assign conversations, and prioritize calls using smart routing—all without leaving Sprinklr. Sync your contact data, enrich support cases with voice interactions, and improve resolution times with deep call context.
What Is Sprinklr?
Sprinklr is an AI-powered customer experience platform designed for omnichannel engagement. From social to support, it helps global teams manage conversations, automate service workflows, and gather insights to deliver faster, more effective support.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Customer Support Specialist
It's simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It's also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We're a business thousands of people contact, so seeing who's calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Account Manager
Sprinklr Phone Integration Benefits
Seamless Omnichannel Support
Ensure voice interactions are fully integrated into your omnichannel strategy. CloudTalk syncs call activity, customer details, and conversation history with Sprinklr, allowing agents to provide consistent, informed support across channels.
Automated Call Logging & Smart Workflows
Eliminate time-consuming manual updates with CloudTaIk’s automatic call logging. Every call, voicemail, and SMS is recorded in Sprinklr, enabling teams to trigger automated follow-ups, assign tasks, and ensure no customer request goes unnoticed.
AI-Powered Insights for Faster Resolutions
Use CloudTalk’s call analytics alongside Sprinklr’s A1-powered reporting to identify common customer issues, measure response efficiency, and optimize agent performance. Leverage call data to enhance chatbot responses, predict support trends, and reduce resolution times.
Efficient Call Routing & Case Management
Enhance operational efficiency by setting up smart call routing based on agent expertise, priority levels, or past interactions. CloudTalk ensures every call is assigned to the right support representative, helping teams resolve cases faster and improve customer satisfaction.
An Overview of Sprinklr Integration and CloudTalk
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
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40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
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20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
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40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
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From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
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66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
Read case studyIs your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!
Join thousands of teams already growing with CloudTalk.
Frequently asked questions
You can activate your Sprinklr phone integration with CloudTalk in just minutes using a simple Sprinklr API integraiton key and guided setup.
Yes, the Sprinklr CTI integration is included in CloudTalk plans. Sprinklr access may depend on your existing service tier.
The SprinklrVoIP Integration syncs calls, contacts, and notes. It logs activity and powers workflows via API and Tray connector.
The SprinklrAPI integration supports importing contact names, emails, phone numbers, and custom fields through Tray.io.
Yes, with the Sprinklrcalling integration, agents can manage inbound and outbound calls and access call data in real time.
Still have questions?
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