Category - Communication

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6 Amazing Communication Channels for Your Business in 2022

Communication is at the heart of everything we do. It is what makes us human – no other species in […]

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Top 6 Communication Channels to Grow your Business

To get new customers, the first step is to communicate with them in some way – through writing, videos or […]

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4 Most Common Communication Issues Customer Support Teams Have

Although customer service plays an essential role in business, it is often overlooked or taken for granted. Companies tend to […]

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Call Center Monitoring: 7 Best Practices for Call Center Managers

Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]

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What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

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35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

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12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

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Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

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Does Call Blasting Make Sense in 2022?

What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]

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How to Call the UK from the US: A Comprehensive Guide

Doing business across the pond? More and more US-based companies are seeking business opportunities in the UK, which means a […]