Category - Communication
Call Center Monitoring: 7 Best Practices for Call Center Managers
Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
35+ Scripts for your Auto Attendant that Engage Customers
Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]
12 Phrases Every Customers Service Agent Should Know
Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]
8 Ways to Improve the Work Performance of your Call Center Agents
In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]
Best 11 Customer Service Games, Activities, and Training Ideas
Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]
Does Call Blasting Make Sense in 2022?
What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]
How to Call the UK from the US: A Comprehensive Guide
Doing business across the pond? More and more US-based companies are seeking business opportunities in the UK, which means a […]
What is Call Center Coaching? 10 tips for better results
A call center’s success largely depends on the ability and professionalism of its agents. Call center agents represent your company […]
Telepresence vs. Video Conferencing: How do they differ?
Technological leap keeps communication flowing effectively across the world. It connects your team, making business communication possible from anywhere. Both […]
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