Category - Communication

Generic selectors
Exact matches only
Search in title
Search in content
illustration POTS SHARE

Call Center Monitoring: 7 Best Practices for Call Center Managers

Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]

illustration virtual agent SHARE

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration auto attendant script SHARE

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration 12 perfect phrases for CS SHARE

12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

illustration 8 ways to improve work performance SHARE

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration call center activities SHARE

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

illustration call blasting 2022 SHARE

Does Call Blasting Make Sense in 2022?

What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]

illustration call UK from US SHARE

How to Call the UK from the US: A Comprehensive Guide

Doing business across the pond? More and more US-based companies are seeking business opportunities in the UK, which means a […]

Illustration call centre couching SHARE

What is Call Center Coaching? 10 tips for better results

A call center’s success largely depends on the ability and professionalism of its agents. Call center agents represent your company […]

Telepresence vs VideoConferencing

Telepresence vs. Video Conferencing: How do they differ?

Technological leap keeps communication flowing effectively across the world. It connects your team, making business communication possible from anywhere. Both […]