Category - Communication

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illustration POTS SHARE
2022-05-24

Call Center Monitoring: 7 Best Practices for Call Center Managers

Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]

illustration virtual agent SHARE
2022-05-16

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration 12 perfect phrases for CS SHARE
2022-05-04

12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

illustration 8 ways to improve work performance SHARE
2022-05-02

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration call center activities SHARE
2022-04-25

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

illustration call blasting 2022 SHARE
2022-03-01

Does Call Blasting Make Sense in 2022?

What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]

illustration call UK from US SHARE
2022-02-10

How to Call the UK from the US: A Comprehensive Guide

Doing business across the pond? More and more US-based companies are seeking business opportunities in the UK, which means a […]

Illustration call centre couching SHARE
2022-01-20

What is Call Center Coaching? 10 tips for better results

A call center’s success largely depends on the ability and professionalism of its agents. Call center agents represent your company […]

Telepresence vs VideoConferencing
2021-11-18

Telepresence vs. Video Conferencing: How do they differ?

Technological leap keeps communication flowing effectively across the world. It connects your team, making business communication possible from anywhere. Both […]