Contact Center Software: Scale Smarter, Serve Better
Boost performance and customer satisfaction with a platform built for modern teams. CloudTalk’s contact center software helps you connect across every channel, automate routine tasks, and deliver faster, more personalized support.
- Global coverage with numbers in 160+ countries
- Intelligent routing, AI, and analytics to optimize every call
- Seamless CRM and business tool integrations
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Why Businesses Choose CloudTalk Contact Center Software
66% More Capacity Without Hiring
CloudTalk customers can scale call handling by up to 66% while keeping the same team size. Our automated workflows and smart routing free agents to focus on high-value conversations.
80% Fewer Missed Calls
Companies using CloudTalk’s contact center software cut missed calls by up to 80% and respond 4× faster—ensuring every customer inquiry is answered on time.
83% Less Time Spent on Call Reviews
AI-powered analytics slash the time managers spend reviewing calls by over 80%, turning quality assurance into a fast, insight-driven process.
How We Help
The Smartest Features in CloudTalk Contact Center Software
Power Every Call with Smarter Outreach
- Smart Dialer: Double your outbound call volume by automating manual dialing. Reps focus on conversations, not busywork.
- Voicemail Drop: Send pre-recorded messages in one click to save hours each week and keep leads warm.
- International Numbers: Build local trust with numbers in 160+ countries—answer rates increase by up to 40% when prospects see a familiar prefix.
Make Every Interaction Count
- Contact Center CRM Integration: Sync with Salesforce, HubSpot, and Pipedrive so every call is logged and contextualized.
- Automated Contact Center Tools: Eliminate repetitive admin with call logging, follow-ups, and reminders built in.
- AI in Contact Center: Reduce handle times and personalize calls with real-time data and conversation analysis.
Optimize Teams with Actionable Insights
- Contact Center Analytics Software: Turn calls into insights with dashboards, reports, and trend tracking.
- AI Call Analysis: Cut call review time by 83% with conversation intelligence that flags coaching opportunities instantly.
- Intelligent Contact Center Metrics: Track KPIs like FCR, AHT, and CSAT to measure and improve performance continuously.
Signature Capability
Multiply Your Inbound Call Capacity with AI Voice Agents
CeTe is an AI Voice Agent that talks like a human—with a few key differences: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
AI Voice Agents
Nudge expiring offer
Riley, Sales Reminder Agent
Qualify a student lead
Avery, Course Inquiry Agent
Get a payment reminder
Casey, Payment Reminder Agent
Qualify a patient lead
Jordan, Healthcare Intake Agent
Qualify insurance lead
Taylor, Insurance Intake Agent
Accept updated terms
Quinn, T&C Acceptance Agent
Qualify legal inquiry
Drew, Legal Intake Agent
Get post-interview feedback
Jamie, Candidate Feedback Agent
Pre-screen a candidate
Skyler, Applicant Pre-screen Agent
Confirm account action
Morgan, Action Reminder Agent
Get a renewal reminder
Logan, Subscription Renewal Agent
Get CSAT after support
Morgan, CX Feedback Agent
Get NPS or demo feedback
Parker, Post-Sales Feedback Agent
Qualify a trial lead
Blake, Trial Signup Qualifier
Sales Reminder
Agent
Client
Sales / Marketing
Course Inquiry
Agent
Client
Education / EdTech
Payment Reminder
Agent
Client
Financial Services
Healthcare Intake
Agent
Client
Healthcare
Insurance Intake
Agent
Client
Insurance
T&C Acceptance
Agent
Client
Legal Services
Legal Intake
Agent
Client
Legal Services
Candidate Feedback
Agent
Client
Recruitment / HR
Applicant Pre-screen
Agent
Client
Recruitment / HR
Action Reminder
Agent
Client
SaaS / Software & Apps
Subscription Renewal
Agent
Client
SaaS / Software & Apps
CX Feedback
Agent
Client
SaaS / Software & Apps
Post-Sales Feedback
Agent
Client
SaaS / Software & Apps
Trial Signup
Qualifier
Client
SaaS / Software & Apps
Why Use CloudTalk’s Contact Center Software?
We get it, there are plenty of solutions out there. But here’s why businesses choose CloudTalk to power their customer communications.
Focus on Customers, Not Manual Work
Forget about repetitive admin like call logging or follow-ups. CloudTalk’s automated contact center features and CRM integrations handle the busywork, so your agents can focus on delivering exceptional contact center customer service.
Resolve Calls Faster with Smart Routing
CloudTalk’s contact center software integration ensures every call reaches the right agent the first time. With intelligent IVR, skills-based routing, and real-time analytics, you cut wait times, boost efficiency, and deliver a smoother customer experience.
The CloudTalk Effect: Bit2Me reduced missed calls by 80% and cut wait times from 20 minutes to just 3–4 minutes.
Scale Service with AI Voice Agents
Meet the future of AI contact centre technology. CloudTalk’s AI Voice Agents qualify leads, handle FAQs, and even analyze conversations for coaching insights. By automating repetitive tasks, you free reps to focus on high-value customer interactions.
The CloudTalk Effect: Capitalo cut time spent on call quality analysis by 83.3% using CloudTalk’s AI-powered tools.
Empower Agents with Built-In Productivity Tools
From CRM syncs to contact centre analytics, CloudTalk equips your team with everything they need to perform at their best. Track KPIs in real time, personalize conversations, and improve workflows with dashboards built for modern contact centers.
The CloudTalk Effect: Catch Creation scaled handled calls per agent by 66% without hiring additional staff.
Plug into everything you use
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Contact Center Software FAQs
Contact center software centralizes calls, chats, and emails, helping teams scale and improve customer service.
Call center tools focus on voice only, while contact center software integrates voice, chat, email, and CRM in one.
The top contact center software combines AI, analytics, and CRM integration to boost productivity and CX.
Most choose a contact center provider offering analytics, CRM integrations, automation, and AI-powered service.
A CRM stores customer data, while contact center crm software uses it to personalize and manage real-time calls.
The 80/20 rule means answering 80% of calls within 20 seconds, a key metric for contact center customer service.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
