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illustration call screening SHARE
2022-06-15

Screening delle chiamate telefoniche: Come usarlo per la tua azienda

L’unica cosa peggiore dell’attesa è aspettare quando si ha un problema scottante da risolvere. Chi può quindi biasimare i clienti […]

2022-06-07

Cos’è il DID (Direct Inward Dialing)

Le telecomunicazioni hanno fatto molta strada negli ultimi decenni. Non è passato molto tempo da quando le aziende dovevano utilizzare […]

illustration teleconferencing SHARE
2022-06-06

Guida per Principianti alle Teleconferenze

Secondo la ricerca, il lavoratore medio trascorre almeno tre ore alla settimana in riunione, con il 30% degli intervistati che […]

2022-06-03

Più di 35 script per il tuo assistente automatico in grado di coinvolgere i clienti

Vorresti che i tuoi clienti avessero un bel ricordo della loro prima interazione con la tua azienda ma non disponi […]

GetApp, a company that helps businesses navigate their software buying journey, featured CloudTalk in its Integration Leaders Report in the VoIP Software Category. This report includes top-ranked products based on ratings from end-users. Products on the list typically score highly in two categories: integration score and overall rating.  In the mentioned Integration Leaders Report, our CloudTalk software stood out among the top-rated products with a sterling Integration score.   We integrate with a multitude of platforms, including Zapier, Integromat, and more. Integrations allow you to automate your workflows, boost team performance and track all of the most important metrics.   GetApp’s report broke integrations down into 3 distinct categories:  CRM  HelpDesk Collaboration  For each category, they presented a grid graphic that indicated how many of the top-5 most popular platforms each VoIP leader was able to integrate with. CloudTalk was one of only a handful of VoIP providers that offered integrations with every single one.   That’s right, when compared head-to-head with our peers, CloudTalk distinguished itself as a leader in CRM, HelpDesk and Collaboration integrations.   As Integration Leaders are selected based on real user reviews, we want to thank all of our esteemed users who love our product!  Here’s what they’ve have said about CloudTalk:  "With our CRM being the "hub" of everything, having a product that allowed for very quick, simple, and "IT free" integration has been fantastic. CloudTalk itself is great — intuitive user interface, easy to use, great call quality. Try it yourself, you will not regret it!"   Source: Alan T.  CloudTalk also stood out as a winner of not 1 but 5 GetApp Category Leaders reports!   Check out our incredible wins:  VoIP Telephony Call Tracking Predictive Dialer Call Recording The Category Leaders list is published on GetApp, a recommendation engine for SMBs needing to make the right software choice. Category Leaders rankings highlight top-performing North American software products based on ratings from end-users in five key areas:  ease of use value for money  functionality  customer support  likelihood to recommend  The research methodology is available here.  “We’re thrilled that CloudTalk has been recognized by GetApp as an Integration Leader in VoIP. It’s a reflection of all of the hard work that employees put into our software day in and day out. We pride ourselves on the quantity — and, crucially, the quality — of the integration options we provide to our customers. We’ve made a lot of important progress in this area over the course of the past year and we have no intention of slowing down. As always, we’ll look to our customers for feedback as we continue to expand our integration capabilities.” – David Cacik, CloudTalk CMO  About Us:  CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.  About GetApp:  GetApp is the recommendation engine for SMBs that need to make the right software choice. GetApp enables SMBs to achieve their mission by delivering the tailored, data-driven advice and insights needed to make informed software purchasing decisions. GetApp is a Gartner company.  For more information, visit GetApp.com
2022-05-25

CloudTalk riconosciuta come leader dell’integrazione GetApp nel settore VoIP

GetApp, una società che aiuta le aziende a orientarsi nell’acquisto di software, ha inserito CloudTalk nel suo Integration Leaders Report […]

2022-05-21

Che cos’è il call bridging e come utilizzarlo nel call center

Le riunioni virtuali aiutano i dipendenti a rimanere connessi anche se sono lontani l’uno dall’altro. Un pezzo di tecnologia che […]

2022-05-21

Che cos’è la linea POTS e Perché Bisogna Eliminarla?

Tutto sta diventando digitale – anche il modo in cui facciamo le telefonate. Le vecchie linee telefoniche in rame non […]

2022-05-19

Che cos’è un agente virtuale e come utilizzarlo nel vostro call center

Ci siamo passati tutti Aprite un e-shop o un sito aziendale, quando all’improvviso compare quella piccola bolla che vi chiede […]

immagine otto modi per migliorare la prestazione lavorativa
2022-05-05

Otto modi per migliorare la prestazione lavorativa dei tuoi operatori di call center

Nel mondo odierno, il servizio clienti è un fattore chiave per il successo di un’azienda. Fino a pochi anni fa, […]

illustrazione come fornire un ottimo servizio ai clienti CONDIVIDERE
2022-05-04

Come fornire un eccellente servizio clienti?

Viviamo in tempi incentrati sul cliente. Creare un’esperienza positiva per il cliente dal momento in cui si interessa alla tua […]