A budget-friendly and reliable Avoxi call center alternative

Looking for a call center software that pushes your business even further? Choose a reliable solution with 40+ built-in features and a skilled support team right at your hand. Explore your opportunities with the right budget-friendly solution.

No hidden fees. No contract is required. Try CloudTalk in a 14-day free trial.

Plans start at $25/month.

Aircall vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

A budget-friendly and powerful option
CloudTalk vs. Avoxi

 
cloudtalk
Avoxi
Pricing
Plans start at $25 per user/per month, paid annually or monthly. No additional fees.
Plans are quote-based and can require an additional price per number. Missing some key features.
Platform
CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser.
Available as a desktop app. Missing mobile and tablet versions.
Set up and onboarding
Onboarding portal with every step or onboarding specialists, who walks you through everything within 5 minutes.
Do not offer in-person training. Setting up might require technical support.
Missed calls
The callback feature automatically detects missed calls and redial customers until successfully connected to a specific agent.
Allows callers to save their place in the call queue and receive a call back when an agent becomes available.
Smart deception of resolved missed calls
Learn which of your missed calls were and were not resolved by your agent’s thanks to the Smart detection feature.
Does not offer this feature.
Conference calls
Schedule audio and video conference calls easily in a couple of minutes. Invite external contacts, e.g. your clients, suppliers, etc.
Offers audio conference calls.
Predictive dialer
A predictive dialer ensures that you make more customer calls in a shorter time. When an agent is available, CloudTalk automatically dials the next call in line.
Does not offer this feature.
Smart dialer
Smart dialer automatically compiles a list of numbers and lets you call through them with a single click.
Does not offer this feature
Business hours
Set up your operating hours in just a few minutes. Modify them anytime to decide when your PBX is available to receive calls.
Does not offer this feature.
Mobile access
Stay connected with your customers and prospects while on the road. Both iOS and Android apps are available.
Does not offer a mobile app.
Workflow management
Enables you to create customer-specific business process flows. Either solely inside of CloudTalk or within CloudTalk and different tools.
Offers several integrations but without the ability to link them.
 

Comparison data is based on an analysis from Q4, 2021.

3 reasons to consider changing the call center

We are certain you will enjoy working with CloudTalk. Here is why:

Benefit - Scalability
Call quality
When connecting people all over the world, call quality is crucial. CloudTalk operates via globally distributed server infrastructure to secure the best call route possible.
Benefit - Setup in 5 minutes
Set-up
CloudTalk's 5-minutes setup saves you from frustration when adapting to the new software. Our dedicated onboarding team walks you through every feature and gets you all ready for the next journey.
Benefit - Smart automations
Happy customers
Give your customers a chance to reach you without lengthy waiting. With our automated Callback feature, you can easily reduce the abandonment call rate, and resolve every issue even when the agents are busy.


The user-friendly interface makes adjusting to the new system easier

Switching from one software to another can be rough. Not while switching to CloudTalk. Why?

  • Our dedicated onboarding team is here to show you around
  • The onboarding portal clearly covers every step
  • An intuitive interface shows you every important detail without the need to look for it.
Realtime customer overview

Don't take only our word for it.
See how CloudTalk looks like

 

Try CloudTalk for FREE


CloudTalk Analytics for Call center

Trained support teams right at your hand

Have you experienced unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions in real-time. Always with a smile.

14 Day Free Trial

Be amazed by what you can do with over 40+ integration

 

View all


More reasons why switching to CloudTalk
is the best decision to make

We worked hard so you don't have to. Here is what we offer:

 

Types of membership according to your needs: choose the subscription that suits you best. Plans start at 25$ with no hidden fees and a lot of advanced features. Need something extra? Contact our sales department and we will create a tailor-made solution according to your wishes.

 

3-way calling feature: at CloudTalk, we love cooperation! Our 3-way calling feature increases your productivity by adding a third person to the line. Seamlessly initiate a 3-way call, leave anytime you want, or even put the call on hold if you need to speak with your colleague.

 

Enhanced productivity with automated features: we want you to work smart. Save precious time by implementing some of our automated features like IVR, call flow designer, skills-based routing, or automated call distribution. All of these features support each other and allow you to solve repetitive requests faster.

 

 

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