Hassle-free phone solution alternative to Bandwidth (former Voxbone)

Are effective, user-friendly, and intuitive the attributes you are looking for? CloudTalk is here to fulfill all expectations of your future call center solution.

We offer 40+ built-in features to boost your productivity and no need for programming skills. Up for more? Scroll down.

Plans start at $25/month with a free trial or demo.

Aircall vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

Clear interface to ease your day-to-day tasks
CloudTalk vs. Bandwidth (former Voxbone)

We made the CloudTalk interface easy-to-use, so you can fully focus on your work.

 
cloudtalk
Bandwidth (former Voxbone)
Pricing
Plans start at 25$ per user/ per month with unlimited users. No hidden fees, no additional costs for high-quality calls.
Prices upon request. They vary for inbound and outbound calls. You pay per minute, and also per number. May require additional costs.
Platform
CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser.
Available only as a web-based app.
Coverage
CloudTalk is guaranteed with globally distributed server infrastructure. This means you always have the best call route possible. Wherever you are.
Limited 4G coverage can be tricky when you are in an important call or during peak hours. Operates in 65+ countries.
Dashboard
In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab.
A need to integrate the dashboard with their APIs into your tools. Programming skills recommended.
Onboarding support
Enjoy seamless onboarding with our dedicated onboarding specialists. You are good to go within 5 minutes.
Offers a bunch of tutorials for API installation. No onboarding specialist or in-person training.
Features and integrations
Over 40+ powerful and easy one-click integrations to make your work more effective. Hubspot, Zapier, Zendesk, Shopify, Salesforce, and a lot more.
Bandwidth (former Voxbone) operates with API. That means all integrations and even desired features need to be integrated via programming steps and HTML code insertion.
Existing number porting
International phone numbers can be ported to CloudTalk, i.e. geographic (local), national or mobile numbers. All you need to do is send a request to our team and we will do it for you.
Port existing phone numbers programmatically into the Voxbone platform and simplify for your end-users with this innovative API.
Automation
CloudTalk simplifies your work with several automation features. Explore IVR, call flow designer, skill-based routing, or warm transfers.
No call center automation features were found. Offers IVR voice recognition.
Reporting
Rely on comprehensive reports gathered at one clear dashboard - real-time agent, call reporting and monitoring, custom reporting.
Offers BETA version of call detail records. Reporting feature needs to be implemented via API and additional coding.
Login
CloudTalk offers Google Single Sign-On, which simplifies and secures the sign-up process for all your apps.
Multiple logins for different products are required.
 

Comparison data is based on an analysis from Q4, 2021.

Don't get exhausted by complicated call software.

Choose one that makes your work simple.

Intuitive interface and clear dashboard

To deliver the best, you need to have the best. When using CloudTalk, you find everything you desire right on hand: 50+ advanced calling tools, CRM, and over 40 most-used integration, as well as 24/7 passionate customer support. They will hear you out whenever you need assistance.

Realtime customer overview
CloudTalk Analytics for Call center

50+ ready-to-use features without the need for programming skills

Improve your interactions with customers without being a programmer. Choose IVR, call flow designer, or skill-based feature to boost your productivity or analytics tools like Call monitoring, or agent reporting to make more data-driven decisions.

Above all, CloudTalk offers built-in call management features for better-organized everyday work.

Personal messaging with built-in SMS and text feature

Save your agents' time and facilitate their work with a built-in SMS/text messaging feature. Send shipment delivery information, payment reminders, as well as marketing promotion automatically.

Without any technical support or additional API. Your customers won't have to contact your team for further information. They will get all they need instantly.

Realtime customer overview

 

Read-to-use call center software with all desired features
No programming is needed.

Call notes
Get a fast and detailed overview of interactions with your customers and make work easier for the agents that will communicate with these clients later.  
Call tagging 
Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it. 
Click to call
Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.
Call queuing
Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group.
After call work
Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended.  
Skill-based routing
Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller.
Agent status
The agent status feature enables your agents to set up their availability.
Contact history 
CloudTalk automatically stores all interactions with each caller in their contact details like history of calls with recordings, emails, etc.
Callback feature
If there are any unanswered phone calls, CloudTalk can automatically call your customers back.
 

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

3 highlights that will improve your customer service

Benefit - Scalability
Advanced reporting
Important decisions should be based on data. Therefore, we have created smart advanced analytics features like agent reporting, call monitoring, real-time dashboard, and custom reporting. Dig deeper. Be better than your competitors.
Benefit - Setup in 5 minutes
Built-in features
We worked hard so you don't have to. Enjoy various built-in features without any technical support. Install all advanced tools with a few clicks inside your CloudTalk interface.
Benefit - Smart automations
Dedicated customer support
We have trained our support team to be at your service anytime you need. Whether there is a technical issue, you have a question or just want to have a little chat, we are here for you 24/7.

Start 14 days free trial

Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.

Improve your contact center with CloudTalk