Outreach hit $300.8M in revenue and reached 6,000 customers in 2024. With powerful automation, multi-channel communication, and AI-driven insights, it aims to take sales outreach to the next level. But with no publicly available pricing, many wonder: Is Outreach’s cost within reach?
In this article, we’ll break down Outreach’s telephony pricing, key features, and whether it’s the right fit for your business. Keep reading to find out!
Key Takeaways:
- Outreach’s pricing is not publicly available, requiring businesses to request a quote. This lack of transparency makes it harder to compare with alternatives.
- Outreach is a strong sales engagement platform that offers AI automation, multi-channel communication, and CRM integrations. However, it lacks unlimited calling and built-in telephony features, which may be a drawback for some teams.
- Outreach is best suited for enterprise sales teams focused on multi-channel engagement, while SMBs needing affordable, AI-powered voice calling may find alternatives such as CloudTalk a better fit.
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Overview of Outreach Pricing & Plans
Outreach’s pricing per month is tailored to different sales teams and business needs, but none of the plans have publicly available pricing—all costs are provided upon request. Additionally, Outreach does not offer a detailed feature comparison between plans, only highlighting key features for each tier.
Below, we’ll briefly outline the available Outreach’s pricing plans and what they offer.
Engage Plan
The Engage Plan is Outreach’s core sales engagement package, providing essential tools to help teams manage and execute their outreach efforts efficiently. It focuses on automating workflows and optimizing communication with prospects.
Key Features:
- Sequences, Snippets & Templates
- Smart Account Planning & Prospect Relationship Maps
- Smart Email Assist
- Automations & Triggers
- CRM Sync, including Custom Objects
Pricing: Contact for pricing
Best For: Small teams and businesses looking to implement sales automation.
Call Plan (Voice Package)
The Call Plan is designed for sales teams that prioritize phone-based outreach. It includes advanced dialing and call management features to improve efficiency and tracking.
Key Features:
- Integrated Sales Dialer
- Live Call Monitoring
- Custom Call Dispositions
- AI-Powered Call Summary & Q&A
Pricing: Contact for pricing
Best For: Teams that rely heavily on outbound calling and need better tracking and automation.
Meet Plan
The Meet Plan enhances virtual sales meetings by providing AI-powered conversation intelligence, real-time assistance, and post-meeting insights.
Key Features:
- Real-Time Call Recording & Transcription
- AI-Powered Smart Meeting Assist
- Automated Summaries & Action Items
- Comprehensive Search, Playlists & Clips
Pricing: Contact for pricing
Best For: Sales teams that conduct frequent virtual meetings and require AI-driven insights.
Deal Plan
The Deal Plan is designed to give teams a unified view of their deals, helping them identify risks, track pipeline movements, and close deals more effectively.
Key Features:
- AI-Powered Smart Deal Assist
- Deal Health Score
- Deal Grid
- Deal Overview with Activity History
Pricing: Contact for pricing
Best For: Sales teams managing complex deal cycles and needing deeper pipeline visibility.
Forecast Plan
The Forecast Plan provides automated sales forecasting tools to help teams predict revenue and track performance more accurately.
Key Features:
- Pipeline Dashboard
- Forecast Rollup
- AI-Driven Projections
- Scenario Planning
Pricing: Contact for pricing
Best For: Medium to large organizations requiring accurate forecasting and revenue planning.
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CloudTalk Vs. Outreach: Which Is Right for You?
Choosing the right provider is like selecting the right guitarist for a rock concert—if you pick the wrong one, the entire performance can fall flat. Similarly, choosing the right tool for your sales team is essential to hitting the right notes in your outreach efforts.
Let’s compare Outreach and CloudTalk to help you find the perfect “rockstar” for your sales process and drive business success.
Short Overview of CloudTalk’s Plans and Pricing
CloudTalk has 4 pricing plans on offer, ranging in price from 19 to 49 per user/month, with an exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:
- Lite (Only for NA and LATAM): CloudTalk’s most affordable plan, ideal for small businesses that need basic call handling without advanced automation. It includes essential features to manage inbound and outbound calls efficiently.
Key Features: Unlimited Calling Within the US & Canada, Call Recording (1-Month Storage), Business SMS, Softphone Apps (Desktop & Mobile), Basic Call & SMS Analytics.
Price: 19 per user/month - Essential: A step up from the Lite plan, Essential is designed for scaling SMBs that require automation and better call management. It provides real-time analytics, workflow automation, and advanced routing capabilities.
Key Features: Unlimited Storage for Call Recordings, Workflow Automation, IVR, CRM & Helpdesk Integrations, Unlimited Ring Groups.
Price: 29 per user/month - Expert: CloudTalk’s feature-packed plan for growing MMBs, enterprises, or any team that requires advanced calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
Key Features: Unlimited Outbound Domestic Calls (Landline & Mobile), Power Dialer, Smart Dialer, VIP Queues, Call Monitoring
Price: 49 per user/month - Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
Price: Varies based on features, number of users, etc.
Outreach’s Comparison: CloudTalk vs. Outreach Features and Pricing
Feature/Aspect
CloudTalk
Outreach
Unlimited domestic calling within US & Canada
$10/user/month (1000 US & CA mins); $20/user/mo (Unlimited US & CA mins)
Clarity. Affordability. Performance. Cloudtalk Gives You All Three.
CloudTalk Vs. Outreach: Key Takeaways
Based on our comparison between CloudTalk’s and Outreach’s pricing and plans, we can glean several insights. These include:
- Pricing: CloudTalk offers transparent pricing from 19 per user/month, while Outreach requires contact for personalized quotes, making it harder for small businesses to quickly assess costs.
- Unlimited Domestic Calling: CloudTalk includes unlimited US and Canada calling in all plans. Outreach’s calling pricing starts at $20 per user/month, with unlimited calling available through an upgrade.
- Sales Dialers: CloudTalk provides advanced auto dialers like the Power Dialer, helping small businesses call 300% more prospects. Outreach offers a sales dialer, but it lacks the automation and efficiency that CloudTalk’s tools provide.
The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees.
Sienna B., Call Center Manager at a mid-sized company
Outreach Best Features
As we’ve discussed, Outreach offers a variety of tools to enhance sales efficiency. However, a few standout features set it apart:
- Email Tracking and Automation: Provides detailed email tracking, monitoring opens, clicks, and replies to give sales teams valuable engagement insights. Automated follow-ups ensure prospects receive timely responses, helping businesses maintain consistent communication.
- Multi-Channel Communication: Sales teams can connect with prospects through multiple channels, including email, phone calls, and social media. This flexibility increases engagement opportunities and ensures outreach efforts reach prospects where they are most active.
- Sequencing and Workflow Automation: Outreach simplifies sales processes with advanced sequencing and workflow automation. Users can create customized sales sequences, set triggers, and apply rule-based automation to manage prospect engagement more efficiently, saving time and improving conversion rates.
Outreach Pros & Cons
Based on Outreach’s reviews, we can make several conclusions regarding its strongest and weakest aspects. These include:
Leverage Advanced Call Features Without Compromising Your Budget
In conclusion, Outreach is a powerful platform for sales engagement, offering advanced automation, AI-driven insights, and multi-channel communication tools. It’s ideal for teams looking to optimize their sales process.
However, if you’re focused on voice calling and need an affordable, dialer-first solution, CloudTalk stands out. With unlimited domestic calling, advanced features, and competitive pricing, CloudTalk is the best choice for SMBs looking to streamline their communication while keeping costs low.
Cut 50% from Your Bill, Not from Your Features!
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