Webex Contact Center Pricing & Plans: Full Guide 2025

Webex Contact Center boasts an impressive suite of features, but its website leaves potential customers with one glaring question: How much does it actually cost?

Finding the right contact center software is no small feat, especially when key pricing details aren’t readily available. This lack of transparency can significantly complicate decision-making for those trying to compare different solutions.

In this guide, we’ll break down everything you need to know about Cisco UCaaS pricing and Webex Contact Center, both part of the broader Cisco ecosystem, including what’s included in its plans, potential costs, and how it stacks up to other alternatives.

See CloudTalk in Action Before Making Any Decisions.

Have a trial

Overview of Webex Contact Center Pricing Plans and Pricing

Webex Contact Center, a leading Cisco call center software, does not list its current pricing on its website, but we have some historical details that give potential users an idea of the investment required.

Webex Contact Center – Historical Pricing:

This pricing is indicative of what was previously reported and may have changed. For current and tailored pricing, or to learn how much does Webex cost exactly, contact Webex directly.

Other Webex Contact Center Pricing Plans

Webex offers various plans suited for different aspects of business communications beyond the contact center. These plans cater to meetings, and calls, each designed to enhance the hybrid work environment. Here’s a detailed look at the pricing and features of these offerings:

Webex Meetings Pricing:

Discover how to get more value for less!

Learn more

Webex Calling Pricing:

CloudTalk vs. Webex Contact Center: Direct Comparison

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $50 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:

1. Starter: CloudTalk’s most basic plan, designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
   
   Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
   
   Price: $25  per user/month
   
2. Essential: CloudTalk’s Essential plan is focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
   
   Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
   
   Price: $29  per user/month
   
3. Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises, or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
   
   Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
   
   Price: $49 per user/month
   
4. Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
    
   Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
   
   Price: Varies based on features, number of users, etc.

Uncovering Webex Contact Center Pricing’s Hidden Charges

Webex Contact Center does not readily disclose all possible charges on its pricing page. Here are some areas where hidden fees could potentially arise, based on industry standards and competitor analysis:

• Integration Fees: Businesses often face additional charges for integrating the contact center with existing systems or third-party services, which are not always clear upfront.
• Maintenance and Updates: While basic support might be included, advanced support and regular software updates may incur extra fees.
• Scalability Costs: As business needs grow, scaling the service to accommodate more agents or increased call volume can lead to higher-than-anticipated costs.

Webex Contact Center Pricing Add-Ons

While Webex Contact Center offers a robust set of base features, enhancing your setup with additional functionalities can significantly increase costs. Below are the key add-ons you might consider, each with associated fees:

• Advanced Analytics: Pricing varies based on the scale of data and specific analytics features required
• Increased Storage Options: Cost depends on storage size and retention duration
• Custom Integrations: Integration costs are calculated based on complexity and custom requirements
• Premium Support: This typically involves a monthly fee based on the service level agreement.

Webex Contact Center Pricing’s Pros and Cons

Webex Contact Center Pricing vs. CloudTalk: CloudTalk Takes the Lead on Pricing

Let’s not beat around the bush—Webex is a competent solution, but its pricing isn’t clear, which can lead to some head-scratching moments. It offers a comprehensive set of features, sure, but getting a straightforward cost breakdown can be challenging.

CloudTalk offers transparency from the get-go. Pricing is upfront, with all features clearly listed, ensuring you know exactly what you’re paying for without surprises.