Increase the quality of the customer experience through the feature Notes on Calls, which allows you to add notes to any calls you want. You can add these notes during or after your call. The only thing you have to do is to click “Save” and CloudTalk will take care of the rest.
Detailed call content overview just one click away
Get fast and detailed overview about interactions with your customers and make work easier for the agents that will communicate with these clients later. Thanks to Call Notes any agent can quickly orient in situation and promptly react without the customer having to repeat his problem, request or the stage of his solution twice.
CloudTalk in addition also synchronizes notes with CRM or Helpdesk tools that you already use so there is no need to manually copy or search the information again. Instead you can fully attend to the needs of your customers.
Take a look also to our Call Tagging feature which will perfectly complement Call Notes and can significantly increase productivity and performance of your team.