Elevate Your Practice with a Medical Office Phone System

Ditch the landlines and be there for your patients anywhere and anytime. A Medical Office Phone System helps you keep patients healthy and their information protected with top-notch call quality, high security, and an entire suite of automation features to help elevate your medical practice.

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2,900+ innovative companies run on CloudTalk call center software

4 Vital Features to Keep Your Medical Office Phone System Running Efficiently

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CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Voicemail

Manage business voicemail messages with ease and never miss out on important information again. With CloudTalk, you can have voicemail transcriptions delivered to your email automatically.

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Auto Attendant

Improve your patients’ experience with automatic greetings, easy access to FAQs, and streamlined routing. Meet callers’ needs 24/7, regardless of whether you’re in the office or not.

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SMS

Automatically send patients personalized messages regarding confirmations, scheduled visits, evaluation results, and other important health information. Focus on what matters most, while automation does the rest.

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Call Queues

Create your own rules on how to distribute inbound calls. Route patients to any available agent by department, caller location, agent skill set, or any other metric. It’ll boost your efficiency, and your patients will thank you.

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Guaranteed Security and HIPAA Compliance

Ensure your patients’ information stays confidential so neither you nor they lose sleep over a possible breach. CloudTalk calls and messages are encrypted and fully compliant with HIPAA and all other relevant industry and national standards.

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Life-Line for Every Patient & Employee

Being responsible for the well-being of an entire community is no simple task since doctors can’t be everywhere all at once. However, our mobile VoIP app CloudTalk Go can help bring you closer to that ideal. Make and receive calls anywhere, anytime, and provide the best possible care.

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Most Common Enterprise Call Center Use Cases

Customer Service Call Center

When your company’s product provides a service, having a top-of-the-line ticketing system is necessary. CloudTalk meets this need with its seamless integration with popular helpdesk and ticketing systems (Freshdesk, Gorgias, etc.) and its Real-Time Customer Card, which lets agents access a caller’s all previous interactions, including tickets, without even picking up the phone.

Enterprise VoIP Broker

Another frequent CloudTalk customer, VoIP brokers require a whole suite of features to provide the best customer service possible. Our most popular features in this sphere include Call Recording, Call Monitoring, Real-Time Reporting, multi-channel queuing (chat, email, SMS, call, etc.), and 3rd party integrations.

IT Consulting

Two things are key in tech – reliability, and variety of solutions. As mentioned, CloudTalk’s got you covered with 75+ features and 35+ integrations. Furthermore, we guarantee crystal-clear call quality and seamless connections. But when something goes wrong and you need help, you can rest easy knowing we’ll always have someone available for you, thanks to our 24/7 customer support.

CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

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Get Inspired by the Success of Healthcare Provides

Read Slovakia’s Ministry of Health case study

Aiding the Slovak Government’s COVID-19 Response

When COVID-19 broke out in 2020, Slovakia’s public sector faced numerous challenges, including how to handle distributing general coronavirus information, tracking cases, scheduling vaccinations, and more.

Despite Slovakia’s Ministry of Health’s Crisis Management Department having 150+ employees, they couldn’t keep up with the number of incoming calls, and the need for a specialized hotline quickly became evident.

Naturally, CloudTalk jumped at the opportunity to help. In just a few days, we helped create an Emergency Call Center that could (and did) facilitate as many as 500 calls per second. During the outbreak’s height, the call center received up to 15,000 calls a day and provided callers with many advanced features.

To learn more about how Slovakia’s public and private sectors joined forces to curb the spread of both infection and misinformation, read our case study here.

FAQ

What is a multi-line phone system called in a medical office?

A multi-line phone system in a medical office is typically called a Private Branch Exchange (PBX) system. This system allows multiple phones to be connected to the same line, enabling healthcare professionals to handle multiple incoming calls simultaneously.

What is healthcare VoIP?

Healthcare VoIP (Voice over Internet Protocol) is a phone system designed specifically for medical practices. It uses an internet connection to transmit voice data instead of traditional phone lines. This technology offers features like call recording, conferencing, and messaging, making it easier for healthcare providers to communicate with patients and colleagues.

What is a medical office phone system?

A medical office phone system is a communication tool healthcare professionals use to manage incoming and outgoing calls in a medical setting. These systems often include features like call routing, voicemail, call recording, and automated messaging to improve efficiency and streamline communication.

Why is telephone etiquette important in the medical office?

Telephone etiquette is essential in the medical office because it helps create a professional and respectful environment for patients and staff. Effective telephone communication involves answering promptly, speaking clearly and politely, listening actively, and maintaining patient confidentiality. Good etiquette can also improve patient satisfaction and trust in the healthcare provider.

How do you talk to a patient on the phone?

When talking to a patient on the phone, it’s important to identify yourself and your role, listen actively to their concerns, and speak clearly and concisely. Use simple, easy-to-understand language, and avoid medical jargon or technical terms that may confuse or intimidate the patient. Offer empathy and reassurance, and be sure to follow up on any questions or concerns the patient may have.