Enhance Service with Medical Phone System

Deliver excellent patient care both in and out of the hospital. Handle consultations, routine check-up scheduling, and emergency response all in one solution – CloudTalk’s medical office phone system.

Trusted by 4,000 companies worldwide

Essential Features for Efficient Medical Phone Systems

Voicemail for All Missed Calls

Automate voicemail to fit your workflow. Access voicemails anytime, anywhere, and get transcriptions emailed outside business hours.

24/7 Auto Attendant Service

Enhance patient experience with automatic greetings, FAQ access, and streamlined routing, meeting callers’ needs around the clock.

Always Reach Your Patients with SMS

Send personalized messages for confirmations, visits, and health info. Focus on care while automation handles the communication.


Handle Any Volume of Patients with Surgical Precision

Hospitals and medical offices often have to handle masses of patients suddenly pouring through the door. Ensure you have the resources necessary to provide excellent care to everyone that needs it. Automate admin, streamline workflows, save up to 3 minutes on every call, and let your team focus on what matters most.

CloudTalk’s advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty…

Gabriel R., Small-Business

Be the Life-Line for Every Patient 

Make and receive calls anywhere and anytime. Our medical office phone system lets you deliver the best possible patient care both in and out of the hospital. No coding or special hardware necessary.

We have a large team of agents (158) who work remotely from different locations. CloudTalk allows them to easily log in and start making calls from anywhere, without any complex setup or installation required…

Elay Sasso, Call Center Sales Manager at MyHeritage

CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

The ease of integration with our existing tools is another standout feature, allowing us to seamlessly incorporate it into our daily operations. Its day-to-day practicality, combined with its integration capabilities, has made it an indispensable tool for our team…

Amir R.

Amplify Human Potential

CloudTalk’s AI-powered insights save you hours of work every week. Automate processes, identify customer preferences and assess the effectiveness of your CX strategies easily. Leverage AI to truly get to know your business.

Amplify Human Potential

CloudTalk’s AI-powered insights save you hours of work every week. Automate processes, identify customer preferences and assess the effectiveness of your CX strategies easily. Leverage AI to truly get to know your business.

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • 500 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • 1,000 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited outbound calls domestic (landline and mobile)

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

FAQs

What is a multi-line phone system called in a medical office?

A multi-line phone system in a medical office is typically called a Private Branch Exchange (PBX) system. This system allows multiple phones to be connected to the same line, enabling healthcare professionals to handle multiple incoming calls simultaneously.

What is healthcare VoIP?

Healthcare VoIP (Voice over Internet Protocol) is a phone system designed specifically for medical practices. It uses an internet connection to transmit voice data instead of traditional phone lines. This technology offers features like call recording, conferencing, and messaging, making it easier for healthcare providers to communicate with patients and colleagues.

What is a medical office phone system?

A medical office phone system is a communication tool healthcare professionals use to manage incoming and outgoing calls in a medical setting. These systems often include features like call routing, voicemail, call recording, and automated messaging to improve efficiency and streamline communication.

Why is telephone etiquette important in the medical office?

Telephone etiquette is essential in the medical office because it helps create a professional and respectful environment for patients and staff. Effective telephone communication involves answering promptly, speaking clearly and politely, listening actively, and maintaining patient confidentiality. Good etiquette can also improve patient satisfaction and trust in the healthcare provider.

How do you talk to a patient on the phone?

When talking to a patient on the phone, it’s important to identify yourself and your role, listen actively to their concerns, and speak clearly and concisely. Use simple, easy-to-understand language, and avoid medical jargon or technical terms that may confuse or intimidate the patient. Offer empathy and reassurance, and be sure to follow up on any questions or concerns the patient may have.

How Medical Offices Use Phone Systems?

Clinics
Hospitals, clinics, and other medical facilities often have top-of-the-line medical equipment but forget about their communication systems, leaving them stuck with bulky, expensive, and borderline obsolete solutions. VoIP can help improve efficiency by automating call-backvoicemail transcriptions, and routing. It also allows doctors and other employees to take their calls on the go, enabling 24/7 support.
Outbound Medical Tourism Centers
Make 3x as many calls with no downtime. Running a successful medical tourism business requires you to be able to quickly and efficiently connect with large numbers of potential patients and clients. That’s where tools like our Smart and Power Dialer really make a difference.
Transitional Medical Offices
Leverage CRM integrations and CloudTalk’s Real-time Calling Card to quickly gain insight into callers’ previous interactions and anticipate their needs without even picking up the phone. This is particularly useful for medical practitioners who sometimes have multiple offices they move between throughout the week but still need to keep in touch with patients from other locations.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.