Treat Patients to Better Service a Medical Office Phone System

Deliver excellent patient care both in and out of the hospital. Handle consultations, routine check-up scheduling, and emergency response all in one solution – CloudTalk’s medical office phone system. Ensure you never miss a vital piece of information with crystal-clear call quality, protect your patients’ privacy with end-to-end encryption, and boost productivity with advanced automation features

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3,000+ innovative companies run on CloudTalk call center software

4 Vital Features to Keep Your Medical Office Phone System Running Efficiently

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CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Never Miss a Call with Voicemail

Automate and adapt your voicemail to suit your workflow. On top of having access to your voicemail anytime and anywhere via the Missed calls feature, CloudTalk allows you to send voicemail transcriptions directly to your email outside your business hours.

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Offer 24/7 Service with Auto Attendant

Improve your patients’ experience with automatic greetings, easy access to FAQs, and streamlined routing. Meet callers’ needs 24/7, regardless of whether you’re in the office or not.

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Always Reach Your Patients with SMS

Automatically send patients personalized messages regarding confirmations, scheduled visits, evaluation results, and other important health information. Focus on what matters most, while automation does the rest.

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Never Miss an Urgent Call with Call Queues

Boost your operational efficiency and provide better patient care. Create your own rules on how to distribute inbound calls. Route patients to any available agent by department, caller location, agent skill set, or any other metric.

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Handle Any Volume of Patients with Surgical Precision

Hospitals and medical offices often have to handle masses of patients suddenly pouring through the door. Ensure you have the resources necessary to provide excellent care to everyone that needs it. Automate admin, streamline workflows, save up to 3 minutes on every call, and let your team focus on what matters most.

SECURITY

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Be the Life-Line for Every Patient

Make and receive calls anywhere and anytime. Our medical office phone system lets you deliver the best possible patient care both in and out of the hospital. No coding or special hardware necessary.

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How Medical Offices Use Phone Systems

Clinics

Hospitals, clinics, and other medical facilities often have top-of-the-line medical equipment but forget about their communication systems, leaving them stuck with bulky, expensive, and borderline obsolete solutions. VoIP can help improve efficiency by automating call-back, voicemail transcriptions, and routing. It also allows doctors and other employees to take their calls on the go, enabling 24/7 support.

Outbound Medical Tourism Centers

Make 3x as many calls with no downtime. Running a successful medical tourism business requires you to be able to quickly and efficiently connect with large numbers of potential patients and clients. That’s where tools like our Smart and Power Dialer really make a difference.

Transitional Medical Offices

Leverage CRM integrations and CloudTalk’s Real-time Calling Card to quickly gain insight into callers’ previous interactions and anticipate their needs without even picking up the phone. This is particularly useful for medical practitioners who sometimes have multiple offices they move between throughout the week but still need to keep in touch with patients from other locations.

CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

ALL INTEGRATIONS

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Get Inspired by the Success of Healthcare Provides

Read Slovakia’s Ministry of Health case study

Helping the Government Respond to 500 Calls per Second During COVID-19

When COVID-19 broke out in 2020, Slovakia’s public sector faced numerous challenges, including how to handle distributing general coronavirus information, tracking cases, scheduling vaccinations, and more.

Despite Slovakia’s Ministry of Health’s Crisis Management Department having 150+ employees, they couldn’t keep up with the number of incoming calls, and the need for a specialized hotline quickly became evident.

Naturally, CloudTalk jumped at the opportunity to help. In just a few days, we helped create an Emergency Call Center that could (and did) facilitate as many as 500 calls per second. During the outbreak’s height, the call center received up to 15,000 calls a day and provided callers with many advanced features.

To learn more about how Slovakia’s public and private sectors joined forces to curb the spread of both infection and misinformation, read our case study here.

FAQ

What is a multi-line phone system called in a medical office?

A multi-line phone system in a medical office is typically called a Private Branch Exchange (PBX) system. This system allows multiple phones to be connected to the same line, enabling healthcare professionals to handle multiple incoming calls simultaneously.

What is healthcare VoIP?

Healthcare VoIP (Voice over Internet Protocol) is a phone system designed specifically for medical practices. It uses an internet connection to transmit voice data instead of traditional phone lines. This technology offers features like call recording, conferencing, and messaging, making it easier for healthcare providers to communicate with patients and colleagues.

What is a medical office phone system?

A medical office phone system is a communication tool healthcare professionals use to manage incoming and outgoing calls in a medical setting. These systems often include features like call routing, voicemail, call recording, and automated messaging to improve efficiency and streamline communication.

Why is telephone etiquette important in the medical office?

Telephone etiquette is essential in the medical office because it helps create a professional and respectful environment for patients and staff. Effective telephone communication involves answering promptly, speaking clearly and politely, listening actively, and maintaining patient confidentiality. Good etiquette can also improve patient satisfaction and trust in the healthcare provider.

How do you talk to a patient on the phone?

When talking to a patient on the phone, it’s important to identify yourself and your role, listen actively to their concerns, and speak clearly and concisely. Use simple, easy-to-understand language, and avoid medical jargon or technical terms that may confuse or intimidate the patient. Offer empathy and reassurance, and be sure to follow up on any questions or concerns the patient may have.