Just getting started with your new call center? Learn about all of the must-have features and how they work

Call center software tools have exploded in popularity since 2020 and there is no sign of that slowing down any time soon. Whether you run a small business with a handful of employees or an enterprise company with hundreds of customer support agents, this free ebook will help you get a sense for the kinds of features you’ll want your call center software to include.

Cold Calling ebook by CloudTalk - background Cold Calling ebook by CloudTalk Cold Calling ebook by CloudTalk

Why should you download our FREE eBook?

Call center knowledge in 15 minutes

Switching to a call center software tool after using a traditional POTS telephone line? Learn about the biggest challenges companies face when making the switch and how to overcome them with ease.

7 cold calling scripts

Call center requirements vary depending on what you sell and who your customers are. In this free eBook, we provide a comprehensive run-through of nearly all types of modern call centers, including helpful tips and tricks that’ll set you up for success.

improve sales results

Read about the advantages and disadvantages of the 12 most important call center features. We’ll cover how and when to use them, so you’ll have all the information you need to supercharge your business’ growth.



With its many features and integrations, CloudTalk has become an integral part of every team’s workflow at CoachHub. Our team’s favorite feature is Voicemail. This tool ensures that no inbound calls remain unanswered even outside of business hours or when all agents are busy. If you are struggling with understanding specific features or just want to learn how to effectively use each one, we recommend reading this eBook. CloudTalk has become a daily help for our support, sales, finance and HR teams. By implementing learnings acquired from this ebook, your entire company can work efficiently and effectively to achieve current and future growth goals.

Testimonials - author
Michael Zeitlin

With a team spread out across various countries, Glovo needed a user-friendly phone software that met two key requirements: (a) local phone numbers in every market in which it operates and (b) all of the advanced calling features on which modern businesses rely. Thanks to this eBook and other educational materials that CloudTalk offers, we have learned which features are the most important and how to use them in our business.

Testimonials - author
Yohann Bensadoun

Start 14 days free trial

Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.

Improve your contact center with CloudTalk