Nearly 4.7 million business users worldwide trust Mitel for their communication needs. Known for offering a broad array of products, Mitel is positioned as a robust solution for businesses of all sizes. But how does Mitel’s cost compare to the value it delivers?
In this article, we’ll dive into Mitel’s key products and pricing structure, examining each option’s benefits.
Key takeaways:
- Mitel MiCloud’s pricing ranges from $20.99 to $38.49 per user/month, while its other solutions are quote-based. These plans are best suited for medium to large organizations seeking advanced communication features and flexibility in deployment.
- Key features across Mitel’s plans include unlimited domestic calls, PBX functionality, voicemail transcription, and collaboration tools. However, the lack of transparent pricing, limited integrations, and the absence of certain features like Zapier and HubSpot integration may be restrictive for some businesses.
- Mitel’s pros include multi-channel communication, user-friendly setup, and strong security. Nevertheless, users report unresponsive customer support, frequent service outages, and a complicated admin portal, which may impact reliability and ease of use.
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Overview of Mitel’s Products & Pricing
On July 1st, 2024, RingCentral acquired Mitel MiCloud Connect, making it no longer available on Mitel’s website. However, Mitel continues to offer a diverse range of solutions tailored to various business needs. Here are the four main products that stand out:
- Mitel MiCloud Connect ($20.99 – $38.49 per user/month): It’s best for businesses that want an all-in-one, cloud-based communication platform to streamline VoIP calls, conferencing, and collaboration without managing hardware.
- Mitel MiVoice Business (quote-based): It’s ideal for companies needing a robust, on-premises IP PBX to handle complex communication requirements with high reliability and IT control.
- Mitel MiCollab (quote-based): It’s suited for organizations that want to enhance team collaboration with integrated messaging, conferencing, and mobile tools, working alongside other Mitel solutions.
- Mitel MiContact Center (quote-based): It’s tailored for businesses focused on improving customer engagement with omnichannel communication, workforce management, and detailed analytics.
Let’s take a closer look at each product and its most relevant features in detail.
Mitel MiCloud Connect
It’s ideal for midsized to large organizations needing a powerful cloud PBX that enhances traditional PBX features.
According to external sources such as G2, Mitel MiCloud Connect pricing is divided into three main plans:
- Essentials ($20.99 per user/month): This plan is particularly well-suited for small businesses. It offers essential features that support basic communication needs without overwhelming users with complexity.
- Premier ($26.59 per user/month): This plan is a good option for medium-sized businesses needing advanced communication features beyond the Essentials plan but not as extensive as the Elite plan. It offers a balanced mix of essential and advanced tools.
- Elite ($38.49 per user/month): It’s ideal for large enterprises with complex communication needs, offering advanced collaboration tools and robust integrations suited for high call volumes and multi-location businesses.
Mitel MiVoice Business
It can support from 10 to 65,000 users, making it particularly well-suited for medium to large organizations with complex communication needs, multiple locations, remote teams, and those requiring advanced features and scalability.
Mitel MiCollab
Mitel MiCollab is well-suited for mid-sized to large organizations that need advanced communication and collaboration tools to support complex workflows and larger teams.
Mitel MiContact Center Business
Mitel’s MiContact Center Business feature set, scalability, and likely cost structure make it most suitable for mid-sized to large businesses requiring a comprehensive contact center solution.
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CloudTalk vs. Mitel: Pricing Comparison
Short Overview of CloudTalk’s Plans and Pricing
CloudTalk offers 4 pricing plans, ranging from $25 to $50 per user/month, designed for growing SMBs and global teams seeking advanced voice features at an affordable price. Here’s a breakdown of CloudTalk’s packages:
- Starter: It’s a great fit for companies just beginning their operations, small teams with basic communication needs, and businesses working with limited budgets seeking affordable solutions.
Key Features: Unlimited inbound and intracompany calls, Call Flow Designer, Click-to-Call, Voicemail
Price: $25 per user/month - Essential: This plan is ideal for small to medium-sized businesses that need more advanced communication features than those offered in the Starter plan. It provides enhanced capabilities without the complexity of larger systems.
Key Features: Callback, SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Integrations + Open API.
Price: $30 per user/month - Expert: It’s especially suited for companies with complex call routing needs, businesses handling high call volumes, and organizations that require advanced analytics and reporting.
Key Features: Power Dialer, Smart Dialer, WhatsApp Inbound & Outbound Messages, Call Monitoring, VIP Queues
Price: $50 per user/month - Custom: : The Custom plan is tailored for large enterprises’ contact centers and companies needing tailored reporting, integrations, and premium support.
Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support.
Price: Varies based on features and number of users.
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CloudTalk vs. Mitel: Features & Pricing
Feature/Aspect
CloudTalk
Mitel
Starting Price
$25 per user/month
It isn’t specified, but sources suggest $20.99 per user/month
Free Trial
Unlimited Inbound Calls
Mobile and Desktop App
Unlimited domestic outbound calls
Call Routing
Voicemail by Email
Video Conferencing
Call Transfer
SMS
Skill-Based Routing
Real-Time Dashboard
Advanced Analytics
Call Monitoring
Integrations
35+
9+
HubSpot Integration
Zapier Integration
CloudTalk Vs. Mitel: Key Insights
Here’s what we concluded from the comparison between CloudTalk and Mitel:
- Pricing: With CloudTalk, you know exactly what you’ll pay per user and what features are included since everything is clearly stated on the pricing page. In contrast, Mitel’s VoIP pricing is a mystery, as you have to request a quote.
- Free trial: CloudTalk offers a 14-day free trial for businesses of any size, while Mitel doesn’t.
- International Numbers: Mitel offers numbers in 60+ countries, whereas CloudTalk provides access to over 160+ —nearly triple. This is a crucial advantage for businesses looking to expand globally.
- Integrations: CloudTalk supports 35+ native integrations compared to Mitel’s 9. Moreover, MightyCall lacks integrations with tools like HubSpot and Zapier.
- Best for SMBs vs. larger businesses: CloudTalk is the best option for SMBs, while Mitel focuses more on larger businesses when it comes to pricing strategy (quote-based) and value for money in terms of features.
“The scalability and flexibility of the platform further enhance its appeal. With an outstanding customer support team and competitive pricing, CloudTalk is undoubtedly a reliable communication system.” – Gabriel R., from a small-sized business.
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Uncovering Mitel’s Hidden Charges
As we’ve mentioned multiple times, the website isn’t clear about pricing and doesn’t list additional charges. However, here’s a breakdown of Mitel’s phone system‘s hidden costs according to external sources and users:
- Hardware costs: Mitel strongly encourages customers to buy physical SIP desktop handsets, meaning that additional handset costs may apply beyond the base subscription fee.
- Setup costs: There may be extra costs for professional services for installation.
- Extra-cost add-ons: Mitel sells some features as extra-cost add-ons, like custom reporting or high-end video conferencing.
- Unused phone numbers: One user mentioned being charged extra for unused phone numbers.
Maintenance costs: For on-premise solutions like MiVoice Business, ongoing maintenance costs range from 10% to 20% of the initial cost per year.
“Overall, Mitel’s phone service was unreliable! Their pricing is substantially higher than that of many other providers, and their basic user licenses include fewer features.”– Harry S.
Mitel’s Pros & Cons
With everything we’ve seen and based on Mitel’s reviews, here are the pros and cons of Mitel:
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Mitel offers a wide variety of products and features, making it a solid option for medium and large businesses. However, it lacks pricing transparency, has hidden charges, and may not be the best fit for smaller companies.
In contrast, CloudTalk offers small to medium businesses a straightforward solution with transparent pricing, 160+ international numbers, and 35+ integrations. Overall, CloudTalk is perfect for teams looking for simplicity, reliability, and fast support, with responses in under a minute.
Expand Your Horizons, Not Your Budget – Go Global with CloudTalk.
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