- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions secondary
- Success stories of our clients
- Success stories of our clients
- Solutions primary
- Features
- Features primary
- Most popular
- first column
- second column
- third column
- fourth column
- Most popular
- Features primary
- Integrations
- Resources
- Resources secondary
- Latest Blogs
- Latest Blogs
- Resources secondary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for Salesforce
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Recruitment
Power Dialer
Text Messages
Analytics
Smart Dialer
WhatsApp Inbound Messages
Call Transcription
Call Queuing
Call Flow Designer
Skill-Based Routing
Call Recording
Call Monitoring
Workflow Automation
Interactive Voice Response
Voicemail
3 Way Calling
Topics Extraction
HubSpot
Pipedrive
Zoho CRM
Zendesk
Plecto
Front
Salesloft
+44 20 3868 0167
+1 888-487-1675
+1 647 724 4714
+34 911 98 79 28
+49 32 221099159
+55 11 4680-2723
+52 55 4170 3698
+32 2 808 12 83
+41 43 508 21 35
+40 31 630 0197
+60 3-4065 2168
+61 2 8311 6777
+48 22 292 25 18
Fix Blind Spots with a Call Centre Wallboard Solution
Stop guessing how your agents are doing. With CloudTalk’s call centre wallboard solution, you get real-time visibility into queues, call metrics, and team performance—all in one place. Gain control, cut delays, and improve results across the board.
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Why You Need a Call Center Wallboard Solution ++
Eliminate Blind Spots
with Real-Time Monitoring
By tracking real-time metrics like queue lengths and agent status, contact centers reduced abandonment by 25% when using live wallboards to adjust staffing instantly.
Resolve More Calls
on the First Attempt
First-call resolution (FCR) sits between 70–79%—a key benchmark. Live wallboards surface FCR trends so you can coach agents immediately and maintain those high rates.
Optimize Performance
with Live KPIs
Real-time dashboards empower managers to monitor AHT, SLA, and queue performance—helping teams proactively prevent bottlenecks before customers feel the impact.
HOW WE HELP
Unlock Smarter Operations with Wallboard Features
Take Control with Real-Time Wallboard Insights
- Call Monitoring
Track live calls and agent activity to detect bottlenecks instantly and react in real time. - Real-Time Reporting
Visualize key performance metrics—like AHT, wait time, and service level—updated second by second. - Statistics & Reporting
Access interactive charts and dashboards to evaluate trends, optimize processes, and boost service quality.
Agent & Team Productivity
- Call Queuing
See live queue stats and manage workloads on the fly to reduce delays and improve customer experience. - Smart Dialer
Monitor campaign dialing performance in real time and optimize outbound call strategy mid-stream. - Voicemail Drop
Track dropped messages and reduce agent effort by automating follow-ups and missed connections.
Global Reach & Connection
- International Numbers
Visualize where your calls are landing and measure regional performance using real-time geo metrics. - Warm Transfer
See transfer paths in progress, ensure handoffs are smooth, and improve multi-agent collaboration. - Click-to-Call
Start calls instantly from the dashboard—no manual entry, no delays, just faster outreach.
Signature Capability
Put Humans to the Test. See if 24/7 AI Voice Agents Will Outperform.
CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
AI Voice Agents
Nudge expiring offer
Riley, Sales Reminder Agent
Qualify a student lead
Avery, Course Inquiry Agent
Get a payment reminder
Casey, Payment Reminder Agent
Qualify a patient lead
Jordan, Healthcare Intake Agent
Qualify insurance lead
Taylor, Insurance Intake Agent
Accept updated terms
Quinn, T&C Acceptance Agent
Qualify legal inquiry
Drew, Legal Intake Agent
Get post-interview feedback
Jamie, Candidate Feedback Agent
Pre-screen a candidate
Skyler, Applicant Pre-screen Agent
Confirm account action
Morgan, Action Reminder Agent
Get a renewal reminder
Logan, Subscription Renewal Agent
Get CSAT after support
Morgan, CX Feedback Agent
Get NPS or demo feedback
Parker, Post-Sales Feedback Agent
Qualify a trial lead
Blake, Trial Signup Qualifier
Riley
Sales Reminder
Agent
Alex
Client
Sales / Marketing
Avery
Course Inquiry
Agent
Jamie
Client
Education / EdTech
Casey
Payment Reminder
Agent
Chris
Client
Financial Services
Jordan
Healthcare Intake
Agent
Taylor
Client
Healthcare
Taylor
Insurance Intake
Agent
Peter
Client
Insurance
Quinn
T&C Acceptance
Agent
Morgan
Client
Legal Services
Drew
Legal Intake
Agent
Casey
Client
Legal Services
Jamie
Candidate Feedback
Agent
Riley
Client
Recruitment / HR
Skyler
Applicant Pre-screen
Agent
Jamie
Client
Recruitment / HR
Morgan
Action Reminder
Agent
Taylor
Client
SaaS / Software & Apps
Logan
Subscription Renewal
Agent
Jamie
Client
SaaS / Software & Apps
Morgan
CX Feedback
Agent
Sam
Client
SaaS / Software & Apps
Parker
Post-Sales Feedback
Agent
Chris
Client
SaaS / Software & Apps
Blake
Trial Signup
Qualifier
Alex
Client
SaaS / Software & Apps
Why CloudTalk?
We get it—there are lots of options out there. So, why CloudTalk?
Make Every Call Count—Before It’s Too Late
Why Use CloudTalk Wallboard Software?
Wallboard data is only useful if it’s instant—and that’s where CloudTalk wins. With real-time KPIs, live queue views, and dynamic agent tracking, CloudTalk turns every call center into a high-performance control room.
Whether you’re managing 10 agents or 300, CloudTalk’s call center wallboard software keeps teams aligned, customers informed, and metrics moving in the right direction.
What Is a Call Center Wallboard?
Think of a call center wallboard as mission control for your operations team. It takes the chaos of a contact center—calls waiting, agents busy, service levels rising—and transforms it into a live, visual dashboard anyone can act on.
Instead of relying on yesterday’s reports, CloudTalk’s wallboard lets managers track everything in real time: active calls, average wait times, agent availability, and more—so your next decision is always your best one.
Stay in Sync with Unified Communication Dashboards
When data lives in silos, performance suffers. With CloudTalk’s call wallboard, all your tools speak the same language—CRM data, call metrics, and support tickets come together on one clean, customizable display.
No more toggling between platforms. Your team gets one source of truth. The result? Sharper coaching, faster escalations, and less time lost to confusion.
Turn Data into Action with AI Wallboard Insights
Wallboards aren’t just about displaying numbers—they’re about showing you what to do next. CloudTalk’s contact center wallboard software uses AI to surface trends, predict workload spikes, and flag underperformance before it spreads.
From first-call resolution to SLA breaches, you’ll see exactly where your attention is needed—and act on it, fast.
Keep Every KPI Front and Center
CloudTalk’s call center display software doesn’t just show data—it surfaces what matters most. See live metrics like SLA, queue length, and agent status as they change.
With one unified view, managers spot issues early, coach proactively, and steer teams toward better outcomes—without needing to dig for answers.
Features
Other features you might like
Real-Time Dashboard
Monitor agent or group activity in real time, from phone calls and performance metrics to their general availability.
Agent Reporting
Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.
Group Reporting
Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.
Analytics
Access centralized data on your team’s performance, and use it to optimize operations, cut costs, and close more deals.
FAQs
What metrics can a call centre wallboard solution display?
A call centre wallboard solution shows live KPIs like wait times, call volume, and agent status via real-time call center display boards.
When is the best time to implement a wallboard solution in a contact center?
Deploying call centre wallboard solutions early boosts visibility, helps manage queues, and aligns agents during busy growth phases.
Can we integrate the wallboard with our existing phone system or CRM?
Yes, CloudTalk’s call center wallboard software integrates with CRMs, VoIP systems, and analytics tools for real-time sync.
How can a wallboard improve a contact centre’s efficiency?
With a digital wall board, teams make faster decisions using live insights—cutting delays, rebalancing agents, and improving SLA compliance.
Can I customize the metrics displayed on a wallboard?
Absolutely. Our call wallboard lets you tailor metrics by group, role, or campaign to match your business goals in real time.
What’s the difference between a call center wallboard and a dashboard?
A call center wallboard shows live stats at a glance; a call center dashboard software view is more detailed, often used for analysis.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
