Looking for quality yet effortless Channels
(former CrazyCall) alternative?

Quality and practicality don't have to fight against each other anymore. CloudTalk constantly follows the market demands to keep up with the latest trends. Yet, we develop them the way they offer a seamless experience for everyone.

What's more, CloudTalk is perfectly affordable. Even freelancers and small businesses. This is why 1 000 + companies chose our services

Aircall vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

CloudTalk vs. Channels

Compare Channels with CloudTalk and see the advantages we offer

 
cloudtalk
Channels (CrazyCall)
High quality calls
 
 
Click to call extension
 
 
IVR
 
 
Call recording
 
 
Power dialer
 
 
Call transfers
 
 
Desktop apps (Mac, Windows, Linux)
 
 
Integrations
40+ CRMs, helpdesk or e-commerce solutions
Clientify, Hubspot, Integromat, Magento, Pipedrive, Shopify, Zapier, Zendesk
Smart queues
 
 
Productivity features (call tagging, notes etc.)
 
 
Skill-based routing
 
 
Automated callback
 
 
Porting an existing number
 
 
Open API
 
 
Dedicated onboarding & support manager
 
 
 

Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Channels (CrazyCall) Pro plan.

Main benefits

Still not sure whether to choose us? Take a deeper look into what we offer.

 
Popular integrations

 

 

  • CloudTalk gives you an opportunity to integrate with the most popular and reliable e-commerce, help desk, or CRM systems.
  • Some of our flagships are: Salesforce, Pipedrive, Zendesk, Zendesk Sell, Hubspot, Zapier
  • With Zapier, you will be able to connect CloudTalk with more than 1500 apps and automate your daily workflows.
  • If you are interested in other integrations, we offer plenty of them.
 
The unstoppable power of automation

 

 

  • Call recording: CloudTalk automatically makes a recording of all calls. You can listen to it directly from your internet browser anywhere and anytime.
  • Advanced callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back.
  • Power dialer: CloudTalk will help you make your call center telemarketing campaigns more comprehensive, smoother, and – above all – more efficient.
 
Fast set-up

 

 

  • Call statistics: Complex data on calls and agents in one place. Track optimal times to reach clients, busy periods, average response time, call duration, and more.
  • Call monitoring: Monitor your agents’ calls anywhere and anytime. Listen to conversations, whisper additional information, or drop in on live calls. All you need is internet access
  • Call center dashboard: Track your call center activities in real-time. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms


Clear sound in smoothly running system

Is your current software not performing well? If you experience connection issues, slow loading times or glitches, we have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real time.

Enjoy a stable fast system with crystal-clear sound with no glitches. CloudTalk partners with 9 data centres around the globe to achieve high-quality calls, speed and reliability.

Integrate your call center software with business tools

Even more benefits over CrazyCall

Why do clients make a switch?

Benefit - Best customer support
Passionate customer support
If you need any help, our passionate customer service team will clear your doubts.
Benefit - Smart automations
Smart automation
Rather than working on repetitive tasks, focus on the activities that matter most to your business. CloudTalk offers you many automation and self-service features.
Benefit - High Quality Calls
High-quality calls
CloudTalk uses many carriers to dynamically find the best possible route for your calls across the globe.
1000+ satisfied clients have benefitted from our call center software

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