Your search for Channels (former CrazyCall) alternative is over

Would you like to switch to a new Channels (Crazycall) alternative? CloudTalk is one of the most popular solutions for Channels former customers. Switch to the best-rated call center software o G2 in 2021.

Aircall vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

Learn why CloudTalk is the best Channels (CrazyCall) alternative for your organization.

Here’s a little chart for you to compare CloudTalk and Channels (CrazyCall) for yourself:

Channels (CrazyCall)
High quality calls
Click to call extension
Call recording
Power dialer
Call transfers
Desktop apps (Mac, Windows, Linux)
many CRMs, helpdesk or e-commerce solutions
Pipedrive, Zapier only
Smart queues
Productivity features (call tagging, notes etc.)
Skill-based routing
Automated callback
Porting an existing number
Open API
Dedicated onboarding & support manager

Comparison data is based on an analysis from Q1, 2021.
Comparing CloudTalk Essential vs Channels (CrazyCall) Pro plan.


Personal attention always matters. Dedicated onboarding and technical specialists are a part of our team, ready to help you to get the most out of CloudTalk.


Is communication with your customers slow and unorganized? Integrate CloudTalk with your existing CRM, e-commerce, or helpdesk platforms to make your communication more smooth and personalized. You can integrate CloudTalk with several important tools. Channels (CrazyCall) is more limited and you can synchronize it only with 2 platforms - Pipedrive and Zapier.


CloudTalk provides high-quality calls thanks to custom-built global infrastructure, which is interconnected with the largest telco providers in the world. CloudTalk uses 9 globally distributed data centers to ensure high-quality calls, speed, and reliability.


CloudTalk offers you a smart routing system. This feature allows you to redirect incoming calls to other agents when someone is unavailable. Channels (CrazyCall) does not provide this advanced feature.


Monitor your sales or customer support team in real-time. The feature call center dashboard allows you to see all the important data about your team.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

Integrate CloudTalk with your favourite platforms

Great communication is the key to a successful business. Make communication with your customers faster and easier. Integrate CloudTalk to your favourite business platforms such as Pipedrive, Salesforce, Intercom etc. With integrations you will get:

  • Advanced metrics, which allow you to monitor and improve your team performance.
  • Always updated information across all the platforms.
  • All the customer information in one place.
Integrate your call center software with business tools

Even more benefits over CrazyCall

Why do clients make a switch?

Benefit - Best customer support
Passionate customer support
If you need any help, our passionate customer service team will clear your doubts.
Benefit - Smart automations
Smart automation
Rather than working on repetitive tasks, focus on the activities that matter most to your business. CloudTalk offers you many automation and self-service features.
Benefit - High Quality Calls
High-quality calls
CloudTalk uses many carriers to dynamically find the best possible route for your calls across the globe.
1000+ satisfied clients have benefitted from our call center software

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