Getting new software can be a bummer. Port local, national, mobile, and toll-free numbers from 50 countries in as little as 3 weeks. Your customers won’t know the difference!
Keep your old numbers and make the change to a new software as simple as ever.
Preserve your identity by porting local, national, mobile, and toll-free numbers from 50 countries.
Speed up your transition to new software and have your numbers ported in as little as 3 weeks.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Number porting is the process of transferring a phone number from one service provider to another, such as a phone carrier or VoIP system. Businesses often port numbers rather to maintain a recognizable identity with their existing customers and boost the chances of a successful pick-up.
Poor call quality can be costly, let alone an outage. 42% of people never call back if they experience lag or delay. CloudTalk works with carriers all over the world to ensure your customers can always hear you loud and clear – regardless of location.
Don’t let landlines and borders limit your company’s growth. Choose from CloudTalk’s biggest offer of international, local, mobile, and toll-free numbers on the market today and connect with people across 160+ countries.
Whether you want to amplify your calling operations, build better inbound customer experiences, or automate workflows as a whole, CloudTalk got you covered. Choose from 75+ AI-powered features and 35+ integrations for your favorite tools.
Track calling metrics, KPIs, and OKRs for individual employees, teams, departments, or your call center as a whole with ease. Leverage AI-powered sentiment analysis and real-time reporting to benchmark your operations and drive continuous growth.
01
Ensure you have an active account for CloudTalk and your current VoIP provider.
02
Make sure the numbers you want to port are supported by CloudTalk’s country coverage.
03
Submit a formal porting request by sending an email to porting@cloudtalk.io with all the necessary information.
04
Fill out the Letter of Authorization (LOA) issued by our team, once we’ve verified we can fulfill your request.
05
Wait for CloudTalk to do the rest and start calling with your (old) new number!
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Depending on the complexity (number of seats and ported numbers), the set-up process can take anywhere between 1 – 10 days. On average, migration takes around 5 days and requires no downtime. The process is finalized with a switch, which takes around 20 minutes, after which your profile is ready to be used.
The price of porting your number depends on multiple factors, including the target country, number type, and amount of phone numbers you want to port. On average, you can expect to pay $30+ per port. You can learn more about the process here.
You need to port your number if you want to switch to a new carrier or VoIP provider while hanging onto your old number. This is often done to maintain business continuity, ensure brand recognition, and boost pick-up rates via numbers your customers already know and love.
There are no device requirements for number porting. If it has a speaker and microphone, and it’s able to take and make calls, your device is ready to get a number ported.
It may not seem like it, but number porting can be quite the involved process. It requires both your past and new operator to collaborate on moving your number between the two processes and this takes time (15 days on average, but can be longer.)
It all depends on how efficiently you can deliver all the necessary information and how willing your old provider is to let you go.
If you want to get your number ported faster, you can speed up the process by finding out all the necessary information before submitting your request. This includes whether your number can even be ported, the name of your underlying carrier, your service address, and more. You can learn all about this process here.
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
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