Number porting

CloudTalk allows you to use your existing phone numbers by porting them to CloudTalk.

International phone numbers can be ported to CloudTalk, i.e. geographic (local), national or mobile numbers (see CloudTalk Portability table below). The CloudTalk Portability table below includes countries from which you can port your numbers, as well as the price and the time it takes to port.

How to port a phone number

To port your existing phone number, you need to send us an email to [email protected] with the subject "Port-in request" and provide us with the following information and documents:

  1. The number(s) that you wish to port in their international format (e.g. +442012345678).
  2. The name of your current provider from whom you want us to port the number(s).
  3. The name of the range holder (might be different from the provider in point 2.).
  4. The name of the person, company or organization to whom the number(s) is/are registered.
  5. Full address of the person, company or organization to whom the number(s) is/are registered.
  6. A copy of your last bill for the number(s) you want us to port.
  7. We will check whether the number can be ported and send you back the Letter of Authorization (LOA) to fill out, sign and send us back. After this we will be able to proceed your porting request.

How long does it take to port my existing numbers to CloudTalk?

The time it takes to port a number varies. Most of the time your porting request will take for about 1 to 3 weeks from when we receive the complete documentation from you. Sometime there have been some cases of the porting process being completed in 72h. The amount of time varies depending on the carriers involved. Any rejection involved in the process for incorrect submitted information can cause delay. So please take special care while submitting your information. For more information about maximum time to process porting request, please refer to a table below.

CloudTalk Number Portability
Country Price per request 1 Number 2 to 100 Numbers Time to process (working days)
Africa
South Africa 30€ 15,72 € 15,72 € 9
Asia
Israel 30€ 1,20 € 1,20 € 19
Turkey 31€ 0,00 € 0,00 € 17
Europe
Austria 31€ 25,80 € 0,24 € 14
Belgium 0€ 7,20 € 7,20 € 12
Croatia 30€ 14,40 € 0,60 € 12
Cyprus 40€ 30,00 € 1,20 € 62
Czech Republic 30€ 34,80 € 0,60 € 14
Denmark 30€ 21,00 € 2,40 € 18
Estonia 30€ 6,00 € 0,24 € 15
Finland 30€ 12,00 € 1,20 € 18
France 30€ 1,80 € 1,80 € 14
Germany 0€ 0,00 € 0,00 € 47
Greece 30€ 2,40 € 2,40 € 8
Ireland 38€ 5,88 € 3,72 € 15
Italy 50€ 5,16 € 0,42 € 22
Latvia 31€ 10,80 € 0,25 € 17
Lithuania 30€ 0,00 € 0,00 € 9
Luxembourg 50€ 0,00 € 0,00 € 11
Netherlands 0€ 4,20 € 4,20 € 17
Norway 30€ 0,00 € 0,00 € 17
Poland 38€ 4,80 € 0,05 € 17
Romania 30€ 12,00 € 12,00 € 10
Slovakia 30€ 10,00 € 0,60 € 21
Slovenia 30€ 0,00 € 0,00 € 11
Spain 30€ 1,20 € 0,54 € 9
Sweden 30€ 5,28 € 1,68 € 14
Switzerland 30€ 28,80 € 28,80 € 17
United Kingdom 30€ 4,20 € 4,20 € 24
North America
Canada 30€ 0,00 € 0,00 € 11
Mexico 30€ 0,00 € 0,00 € 32
Panama 30€ 0,00 € 0,00 € 11
Puerto Rico 30€ 6,00 € 6,00 € 15
United States 30€ 0,00 € 0,00 € 13
South America
Brazil 32€ 0,00 € 0,00 € 32
Chile 30€ 0,00 € 0,00 € 10
Oceania
New Zealand 30€ 18,60 € 18,60 € 12
Australia 30€ 3,60 € 3,60 € 17


* All rates in the above table are in EUR and per one phone number. Your request may contain the unlimited number of phone numbers, however, all numbers included in the request must be from a single carrier.
* Price of the port-in may vary based on the type of the phone number (i.e. special numbers, geographic, national, mobile, toll-free numbers).

Porting more than 100 phone numbers

If you want to port more than 100 phone numbers or if you submit more than 10 requests, the price will be calculated on an individual basis.

Additional information to ensure a smooth and hassle-free port-in:

  • To port a phone number, you need to have your CloudTalk service activated
  • During the port-in, you need to have an active account with your current provider
  • The ported phone number(s) must be set-up in CloudTalk before the port-in process is completed (the set-up will be available 48 hours from when we receive the complete request from you)

If your existing number cannot be ported, you can purchase a phone number from CloudTalk. We provide phone numbers from more than 70 countries all over the world.

If you need assistance, contact our Support Team anytime, we will be happy to help!

Pro Tip: Always contact your current provider in advance and let them know that you are planning to port your phone number(s). Sometimes agents reject a port-in request before the process is completed, which can cause delays in the whole process or a temporary outage.

Do you want to learn more about the Number porting feature?

Please fill in our free trial form bellow and try CloudTalk today. Do you need a help from our experts? Call us at +1 888-487-1675 or write us an email at [email protected].

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