Top 10 Aircall Alternatives:
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CloudTalk

CloudTalk is a cloud-based VoIP software used by more than 4,000 businesses. It offers AI-powered features, customizable call flows, and real-time analytics. It integrates with over 35 tools and allows the use of local numbers in 160 countries. It’s also easy to use, available in multiple languages, and offers 99.99% uptime.

CloudTalk’s benefits

• Advanced AI-powered features: IVR, call recording, and analytics
• 24/7 technical support
• Ideal for remote teams and SMEs
• High-quality, secure calls available 24/7
• User-friendly with fast implementation
• Flexible pricing with no hidden fees

Key features

• Multi-level Interactive Voice Response (IVR) to efficiently route calls.
• Automatic call recording and personalized voicemail.
• Advanced analytics and real-time performance tracking for agents and calls.
• Smart routing and customizable call queues.
• AI-based features: automatic transcription, sentiment analysis, and smart note generation.
• Global SMS and MMS sending and receiving.
• Power Dialer for bulk calling campaigns and sales automation.

What is CloudTalk missing?

CloudTalk doesn’t include a native video calling feature, limiting direct visual communication within the platform and requiring external tools for video calls.

What Type of Business Is It Best For?

CloudTalk is ideal for small and medium-sized businesses looking to boost productivity and reduce costs, without needing major investments or technical complexity.

Pricing

• Lite Plan (19/user/month): available only in NAM and LATAM
• Starter Plan (25/user/month)
• Essential Plan (29/user/month)
• Expert Plan (49/user/month)
• Custom plan

Ringover

Ringover is a cloud-based phone system that offers a range of features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.

Ringover’s benefits

• Easy to set up and use.
• Integrations with various third-party tools.
• 24/7 customer support.
• Mobile application for on-the-go business management.
• Advanced analytics and reporting tools.

Key features

• Call Recording: Records and stores all calls for future reference.
• IVR System: Offers a menu of options for customers to direct their calls.
• Real-Time Monitoring: Allows managers to monitor calls and agents in real-time.
• Multichannel Communication: Offers voice, chat, and video options for communication.
• Analytics and Reporting: Provides data-driven insights into call volume and agent performance.

What is Ringover Missing?

Ringover’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.

What Type of Business is It Best For?

Ringover is a good choice for businesses of all sizes that require a multichannel communication solution with advanced analytics and reporting tools.

Pricing

• Smart Plan ($24 per user/month)
• Business Plan ($44 per user/month)
• Advanced Plan ($54 per user/month)

3CX

3CX is a software-based PBX system that offers a complete unified communications solution. It provides businesses of all sizes with enterprise-level features that allow them to improve their communications processes. 3CX has an easy-to-use interface and provides advanced features that boost productivity and improve customer experience.

3CX’s benefits

• Integration with popular CRMs, such as Salesforce, Microsoft Dynamics, and HubSpot, allowing for a streamlined sales process.
• Video conferencing: 3CX provides video conferencing that supports up to 250 people. This feature is available on desktop, mobile, and in your browser.
• WebRTC technology: This enables you to make and receive voice and video calls directly from your web browser.
• User-friendly interface: 3CX provides a clean, modern, and intuitive user interface that is easy to navigate.
• Cost-effective: 3CX is much more affordable than traditional phone systems. It requires no additional hardware or maintenance fees.

Key features

• Web-based management console: The web-based console enables you to manage your phone system from anywhere in the world.
• Mobile Apps: The mobile app allows you to take your office with you, giving you access to all the features of your desk phone.
• Advanced call center features: The system provides all the features required to operate a professional call center, such as call queuing, call routing, and call monitoring.
• SIP Trunks: 3CX supports many popular SIP trunks, making it easier to connect with other VoIP services.
• Unified Communications: 3CX integrates with popular chat platforms, such as Slack, Microsoft Teams, and more, allowing for improved internal communications.

What is 3CX Missing?

One significant limitation of 3CX is the lack of an agent interface. This means that users need to download and install a third-party application to use the system. There is also no real-time reporting or a card-free trial.

What Type of Business Is It Best For?

3CX is best suited for small and medium-sized businesses that need a phone system that is easy to set up and manage, with low costs, and reliable customer support. It’s also an excellent choice for remote teams as the platform can be used from anywhere with an internet connection.

Pricing

• Professional Edition: from $305 for 4 simultaneous calls, up to $54,335 for 1024.
• Enterprise Edition: from $380 for 4 simultaneous calls, up to $67,920 for 1024.

Twilio

Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers developers a range of tools and APIs to build and customize communication workflows.

Twilio’s benefits

• Scalable and flexible platform.
• Wide range of communication channels.
• Extensive documentation and support.
• Advanced analytics and reporting tools.
• Robust security features.

Key features

• Programmable Voice: Make and receive calls with APIs.
• Programmable SMS: Send and receive SMS messages with APIs.
• Programmable Chat: Embed chat into web and mobile apps.
• Video: Add video capabilities to web and mobile apps.
• Flex: A fully programmable contact center platform.

What is Twilio Missing?

Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.

What Type of Business is It Best For?

Twilio is an ideal solution for businesses that require customizable communication workflows and a range of communication channels. It’s especially useful for developers who want to build their own communication applications.

Pricing

The price for Twilio’s services is based on a pay-as-you-go model.

Vonage

Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.

Vonage’s benefits

• The Virtual Receptionist automatic attendant feature allows calls to be forwarded to other departments.
  
• Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
  
• Even when businesses use cloud services that consume a lot of bandwidth, such as collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

Key features

• Stability and reliability
• Auto-attendant
• CRM integrations
• Voice and video conferencing
• Call forwarding services

What is Vonage missing?

Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 

This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.

What Type of Business Is It Best For?

Vonage is best for companies looking for a well-established provider. 

Pricing

• Mobile Plan: from $13.99 per line/month (annual)
• Premium Plan: from $20.99 per line/month (annual)
• Advanced Plan: from $27.99 per line/month (annual)

 Zadarma

Zadarma is a cloud-based phone system that offers a range of communication tools like VoIP, virtual phone numbers, and SIP Trunking. It allows businesses to make and receive calls from anywhere in the world with an internet connection.

Zadarma‘s benefits

• Affordable pricing plans
• Global phone number coverage
• Easy to set up and use
• No setup or cancellation fees
• 24/7 technical support

Key Features

• Virtual phone numbers: Get virtual numbers from over 100 countries
• VoIP: Make and receive calls over the internet
• SIP Trunk: Connect your PBX to the internet
• SMS: Send and receive text messages
• Webphone: Make calls directly from your browser

What Is Zadarma missing?

Zadarma doesn’t offer video conferencing or team collaboration tools, which can be a drawback for companies that rely on these features. Some users have also reported poor call quality, especially on international calls.

Best for

Zadarma is an ideal solution for small and medium-sized businesses looking for an affordable, easy-to-use phone system with global number coverage.

Pricing

• Standard Plan: €0/month (up to 5 users, additional PBX features sold separately)
• Small Business Plan: €18/month (up to 10 users, includes calls, numbers, and extended PBX)
• Business Plan: €36/month (up to 20 users, all features included)

Skype

Skype is a communication tool with video and voice calling, messaging, and file-sharing features. The platform is accessible from desktop and mobile devices, making it easy to stay connected from anywhere.

Skype’s benefits

• Free to use for basic features.
• Accessible from desktop and mobile devices.
• Video and voice calling features.
• Messaging and file-sharing capabilities.
• Ability to make international calls for a fee.

Key features

• Video and Voice Calling: Provides high-quality calls for remote communication.
• Messaging: Instant messaging feature for quick communication.
• File Sharing: Allows users to share files of various formats.
• Accessibility: Accessible from desktop and mobile devices.
• International Calls: Ability to make international calls for a fee.

What is Skype Missing?

Skype’s call quality can be unstable and unreliable, which can cause frustration for users. Additionally, the platform’s user interface can be challenging to navigate, which may cause confusion for some users.

What Type of Business is it Best For?

Skype is best suited for individuals and small businesses that require a free and easy-to-use communication tool for remote work or staying in touch with colleagues, clients, or friends.

Pricing

Quote per Request.

Nextiva

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva’s benefits

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches. 

Furthermore, 24/7 support means agents are always on hand to assist you.

Key features

• Unlimited Calling
• Video Conference Recordings
• Mobile & Desktop Apps
• Workflow Optimization
• Omnichannel Communications

What is Nextiva Missing?

Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:

Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users can connect their VoIP telephony system with thousands of non-native systems. 

Prices: Many consider Nextiva’s prices high, especially for small businesses.

What Type of Business is It Best For?

Businesses need a robust, secure, and reliable enterprise phone system that works across every device and has advanced features like video conferencing, mobile apps, call recording, and more.

Pricing

• Digital ($20/user/month)
• Core ($30/user/month)
• Engage ($40/user/month)
• Power Suite ($60/user/month)

Five9

Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.

Five9’s benefits

• Offers an all-in-one cloud contact center solution.
• Omnichannel support for a seamless customer experience.
• Advanced workforce optimization features for improved agent productivity.
• Robust reporting and analytics capabilities.
• Easily integrate with other software.

Key features

• Omnichannel Support: Enables interaction across all channels.
• Workforce Optimization: Improves agent productivity and engagement.
• Reporting and Analytics: Provides insights to improve performance.
• Integrations: Easily connect with other software.
• All-in-one Solution: Offers an all-in-one cloud contact center solution.

What is Five9 Missing?

Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform’s call quality.

What Type of Business is It Best For?

Five9 is suitable for mid-sized and large enterprises that require an all-in-one cloud contact center solution with omnichannel support, advanced workforce optimization features, and robust reporting and analytics capabilities.

Pricing

• Digital Plan ($119 per user/month)
• Core Plan ($119 per user/month)
• Premium Plan (Quote-based)
• Optimum Plan (Quote-based)
• Ultimate Plan (Quote-based)

Ooma

Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations. 

Ooma’s benefits

• Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
• Feature-rich mobile app that is compatible with both iPhones and Android devices.
• Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers to various extensions, or offer a menu of choices that can direct callers to the appropriate party.

Key features

• Voicemail-to-Email Forwarding
• Caller ID or Video Conferencing
• Desktop and Mobile apps for Android and iPhone

What is Ooma Missing?

Although the setup is very simple, and you can seek assistance from guides or customer support, no in-person training is involved. Ooma also doesn’t offer predictive dialers and telemarketing management. These features speed up your workflow and make your sales efforts much smoother. 

What Type of Business is It Best For?

Ooma is best for smaller businesses looking for a basic VoIP service. 

Pricing

• Essentials ($19.95 per user/month)
• Pro ($24.95 per user/month)
• Pro Plus ($29.95 per user/month)