Top 7 Call Center Wallboard Software for SMBs

Imagine trying to coach a sports team without a scoreboard. No idea who’s winning, how much time is left, or who’s slacking off. 

That’s what running a call center without wallboard software feels like.

Call center wallboard software puts real-time metrics front and center. It gives your team a live look at performance data so they can self-correct, stay motivated, and hit targets. 

These visual dashboards keep everyone on the same page, especially in fast-moving environments where every second and every call counts.

Key Takeaways

• Teams that display KPIs like wait times, call volume, and resolution rates in a visual format often report better responsiveness and engagement.
• Wallboards improve transparency and can lead to performance gains when used as part of an active coaching culture.
• Real-time displays help support teams lower average wait times through faster issue spotting.

What Is a Call Center Wallboard and Why Does It Matter?

A wallboard improves agent engagement, provides visibility across teams, and surfaces issues before they become real problems.

Think of a call center wallboard as a real-time scoreboard for your team. It displays live data like the number of calls in queue, average wait time, SLA breaches, and agent availability.

Instead of digging through spreadsheets or dashboards, agents and supervisors can glance up and see how the team is doing.

It’s not just a flashy screen on the wall. A wallboard can:

• Drive agent engagement
• Provide visibility across teams
• Surface issues before they spiral

For example, a spike in wait times? Your team sees it immediately—and can act. Someone crushing their daily goals? That visibility can drive healthy competition.

Digital wallboards with call center customization options let you highlight whatever matters most: team KPIs, top performers, missed calls, etc.

Top 7 Call Center Wallboard Software in 2025

Here’s a side-by-side comparison of the top providers and what they offer:

#1 CloudTalk

What it is: CloudTalk offers real-time wallboard software tailored for SMB call centers. It highlights live team performance data, call queues, and KPIs on fully customizable dashboards.

Best for: Small to mid-size teams that want easy-to-read displays to boost visibility, performance, and accountability.

Best Features:

• Real-time team-wide KPI display
• Configurable wallboards for specific workflows
• Easy SLA and wait time tracking

Best Integrations:

• Zendesk call center integration
• Salesforce
• HubSpot and other CRM platforms

Pricing: Starts at $19 per user/month.

#2 Talkdesk

What it is: Talkdesk is a cloud-native contact center platform with built-in wallboard capabilities and AI-enhanced dashboards.

Best for: Enterprise support teams that need real-time data and advanced performance tracking tools.

Best Features:

• AI-powered queue management and reporting
• Configurable agent displays
• SLA breach alerts and visual workflows

Best Integrations:

• Slack, Microsoft Teams, 60+ business tools

Pricing: Custom pricing based on company size and features.

#3 RingCentral

What it is: RingCentral offers unified communications with wallboard displays included as part of its call center solution.

Best for: Teams already using RingCentral’s UCaaS platform that want wallboards as a native feature.

Best Features:

• Live queue updates and SLA countdowns
• Agent timers and performance snapshots
• Visual alerts for spikes in call volume

Best Integrations:

• Microsoft Teams, Salesforce, Zendesk

Pricing: Contact sales for pricing details.

Already in the RingCentral ecosystem? Their wallboard tools are a natural next step.

#4 Five9

What it is: Five9 provides a robust wallboard dashboard within its CCaaS suite, ideal for data-heavy support centers.

Best for: Large contact centers that want detailed analytics and forecasting along with live wallboard views.

Best Features:

• AI-driven performance dashboards
• Custom KPI reporting widgets
• Forecasting tools for shift planning

Best Integrations:

• Salesforce, Zoho CRM, Oracle

Pricing: Custom pricing based on feature needs.

Need wallboards plus workforce management? Five9’s analytics toolkit has you covered.

#5 Aircall

What it is: Aircall delivers an easy-to-use wallboard dashboard baked into its VoIP phone system for support teams.

Best for: Fast-growing SMBs that want visibility and speed without technical overhead.

Best Features:

• Simple live metric tracking
• Call queue visibility
• Desktop notifications for missed KPIs

Best Integrations:

• HubSpot, Intercom, Pipedrive

Pricing: Starts at $30 per user/month.

Aircall keeps it light and focused—just what a scaling SMB needs.

#6 Genesys Cloud

What it is: Genesys Cloud offers a flexible dashboard and wallboard tool as part of its all-in-one contact center suite.

Best for: Omnichannel contact centers needing granular, multi-touch visibility.

Best Features:

• Visual SLA tracking widgets
• Queue performance breakdowns
• Agent scorecard tools

Best Integrations:

• Custom CRMs, analytics dashboards, Salesforce

Pricing: Custom enterprise pricing.

Genesys is ideal if you need wallboards that flex across voice, chat, email, and more.

#7 Avaya OneCloud

What it is: Avaya’s legacy-friendly OneCloud platform supports customizable wallboards for teams upgrading from on-prem systems.

Best for: Enterprises transitioning from legacy infrastructure to cloud-based contact centers.

Best Features:

• Agent and queue utilization tracking
• Visual alerts for SLA breaches
• Multi-location visibility tools

Best Integrations:

• Legacy systems, SIP platforms, proprietary CRMs

Pricing: Contact Avaya for a custom quote.

Key Benefits of Using Wallboard Software in Call Centers

Boost Agent Motivation & Productivity

When agents can see how they’re doing in real time, it adds a sense of purpose and competition. Call center monitors displaying live progress encourage reps to stay sharp, beat their own records, and work toward team goals.

Want to turn that boost into a habit? Pair your wallboard with agent reporting tools that spotlight individual wins and coaching opportunities.

Monitor Performance in Real Time

Forget waiting until the end of the day to know if you’re meeting targets. Wallboards let you view everything—call volume, wait time, resolution rate—right as it’s happening. That means faster course correction when things go south and better resource management on the fly.

With tools like CloudTalk’s call center performance dashboard, your team can act on trends before they become problems.

Increase Transparency & Accountability

When everyone sees the same data, it levels the playing field. Real-time displays help reduce guesswork and build trust between agents and managers. Missed SLAs? Long queues? The wallboard makes it visible and actionable.

Learn how wallboards support call center metrics analytics and reporting that keep your ops honest.

Make SLAs and KPIs a Team Sport

Your SLA goals shouldn’t live in a spreadsheet. Displaying live service level metrics keeps them top-of-mind and easier to meet. Whether it’s a digital wallboard or a contact center dashboard synced to your call volume, everyone sees what matters most.

Combine that with contact center reporting software to track what’s working and what’s not.

How to Pick the Right Wallboard Software

Choosing the right call center wallboard software isn’t just about flashy visuals. It’s about functionality, integration, and long-term usability. Here’s what to prioritize when making your decision:

1. Make Sure It Integrates Easily With Your Existing Systems

Your wallboard should work smoothly with your CRM, phone system, and helpdesk tools. For example, CloudTalk’s dashboard integrates with Zendesk, Salesforce, and HubSpot, giving you live context without switching tabs.

2. Look for ease of use and quick adoption

If your team needs a manual to understand it, it’s not the right tool. The best options make setup and training frictionless—so your agents actually use it. Bonus if it works across both call center monitors and smaller personal screens.

3. Insist on real-time data visibility and dashboard customization

Your wallboard should show data the second it changes—and let you decide what data matters most. Whether it’s calls in queue, agent status, or customer satisfaction, you should have full call center customization control.

4. Make sure it scales and adapts with you

Whether you’re onboarding five new agents or launching a new product line, the software should flex with your operations. Look for tools that let you add new teams, metrics, and integrations without headaches.

5. Ensure It’s affordable—and not a hardware nightmare

Some teams still rely on clunky, static wallboards mounted to a wall. Modern digital wallboard software lets you stream key metrics to TVs, desktops, or mobile dashboards without extra gear or IT tickets.

See Your Team’s Performance—Live and in Action

If your team’s still operating without real-time visibility, you’re flying blind.

Call center wallboard software gives you the power to display what matters most—live. Whether it’s call queues, SLA breaches, or top performers, the right wallboard keeps your team aligned and motivated. It’s a simple change that can drive serious gains in performance, transparency, and accountability.

If you’re ready to improve team visibility without piling more tools on your agents, CloudTalk’s wallboard features are built to plug in seamlessly. Custom dashboards, real-time data, and easy CRM integration—it’s everything you need to coach smarter, not harder.