CloudTalk for customer support

Call center software that takes the chaos out of your phone support process, so you can focus on growing your business instead. Advanced features, including smart call routing, IVR and integrations ensure that calls never go unanswered.

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Resolve complex issues faster with personalized support

CloudTalk Support is intuitive and it’s built with support agents in mind. No more searching for information in numerous systems - everything is displayed in one place. It’s easy to be productive and manage your customer interactions.

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With CloudTalk inbound call center solution, you will never be charged for inbound calls.

Advanced features such as smart call routing and callback ensure that calls never go unanswered.

Make your customers happy and handle all your calls as a team. CloudTalk helps you provide personalized customer service.

History extracted from other communication channels (tickets, chat, email, social media...).

Overview of past interactions facilitates the agent's work and makes the client feel more at ease.

Adding comments on calls will allow you to update customer information and sync it with your CRM or helpdesk. Your team will always be up-to-date.

Be smart about your support

CloudTalk Support arms you with insights so that you can measure and improve your customer service. With real-time analytics you can track call activity, service level or customer sentiment of your inbound call center software to make better decisions and resolve issues faster.

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Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.

Make data-driven decisions to improve your team's performance. Monitor your call center quality and customer experience.

Easy-to-use and intuitive user interface. History of phone calls, orders and tickets displayed in one place.

Using latest VoIP technologies, so the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Having the right tools is the key to keeping inbound phone support running smoothly.

Inbound call center features

With CloudTalk advanced features, your customer support will get to a whole new level.

All features

Real-time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

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Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Interactive Voice Response (IVR) menu

Create your multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 70 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Integrate your inbound call center software with more than 500 tools

CloudTalk Support can be easily integrated into your existing CRM, e-commerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

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#1 Rated call center software

Based on 200+ reviews on 6 independent software marketplaces & platforms

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Our customers

Our customers are saying

Our main requirements were the following: efficient call routing, simple and intuitive web admin, detailed statistics and reporting. We are glad to say that we have achieved all.

Juraj Balogh

Managing Director, CreditCall ltd.

We appreciate that the setup was very quick and we did not need to invest in new hardware. Web admin interface is very user-friendly and easy to use.

Lucia Vaculcikova

Customer Service Manager, United Fashion Group ltd.

CloudTalk is exactly the cloud-based phone system solution (PBX) we were looking for. Setup and administration is now easier than ever...

Mgr. Juraj Luston

Strategy Manager, VNET a. s.

We were looking for a complex solution that would help us improve our team's productivity while improving our customer service. CloudTalk has met all expectations and we can focus on more important things - building customer confidence.

Jozef Paczelt

Director of GREEN TAXI

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