Call center software that takes the chaos out of your phone support process, so you can focus on growing your business instead. Advanced features, including smart call routing, IVR and integrations ensure that calls never go unanswered.
With CloudTalk inbound call center solution, you will never be charged for inbound calls.
Advanced features such as smart call routing and callback ensure that calls never go unanswered.
Make your customers happy and handle all your calls as a team. CloudTalk helps you provide personalized customer service.
History extracted from other communication channels (tickets, chat, email, social media...).
Overview of past interactions facilitates the agent's work and makes the client feel more at ease.
Adding comments on calls will allow you to update customer information and sync it with your CRM or helpdesk. Your team will always be up-to-date.
Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.
Make data-driven decisions to improve your team's performance. Monitor your call center quality and customer experience.
Easy-to-use and intuitive user interface. History of phone calls, orders and tickets displayed in one place.
Using latest VoIP technologies, so the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.
Having the right tools is the key to keeping inbound phone support running smoothly.
Real-time customer card
Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.
CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.
Interactive Voice Response (IVR) menu
Create your multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.