Comparison data is based on an analysis from Q4, 2021.
4 highlights that will boost your business
Choose a call software you won't disappoint.
Smooth calling makes excellence
Deliver the best customer service with crystal-clear calls. With our telco network, your calls are secured with strong connections all over the globe. No call delays, no dropped calls, no sudden interruptions.
Boost your teamwork with our collaboration features
We want your team to work smoothly and effectively. Add a third person to the call when needed, record your call and finish all the necessary after-call work within a few clicks. Need to discuss something with your teammates? Set the audio or video conference call when working remotely.
Keep track of your team's productivity
CloudTalk is designed to serve its users. Find every information about ongoing calls, agent status, and the number of callers waiting in a user-friendly interface. The real-time dashboard feature always keeps up-to-date and helps you to make key decisions in real-time.
Be amazed by what you can do with over 40+ integration
The skills-based routing and preferred agent feature help you deliver the best customer experience and simplify workflow. Let the automation select inbound calls and route them to the most qualified agent available. Set the preferred agent for each client and provide them with more pleasant support.
The simpler is your workflow, the more productive you become
Skip the unnecessary steps that make you lose precious time. Help your callers to solve their issues with the IVR feature, add automatic call routing and shorten the waiting time, or synchronize customer data with one of our tool integration.
Add notes to call
Sort calls into custom categories
Use custom fields and add relevant client information
Create more complex call scenarios with the call-flow designer
Don't miss any call with smart detection of resolved calls
Smooth after call evaluation with no time pressure
Staying organized might be hard if you have a small team and a lot going on at your call center. Give your agents a little more time to process and evaluate the call when it ends. The after-work feature allows you to pick several predefined amounts of time within which the agent won't be available to accept the next call.