Looking for a way
of expanding your business?

Switch from Line2 to a smarter option. CloudTalk's features are a budget-friendly choice also for small teams and freelancers, as well as businesses of any size

  • High quality calls thanks to globally distributed server infrastructure
  • Smooth international calls with 140+ international numbers
  • The callback feature that makes sure you answer every call
  • IVR with custom greetings and music on hold
Mighty call vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

Add a little extra to your customer service
CloudTalk vs. Line2

 
cloudtalk
Line2
Free Trial
14 days trial with dedicated customer support.
Free trial not available. Line2 offers 30 days' money back.
Membership
25$ per user/per month with unlimited users, international numbers, and more features.
14,99$ /month, with some basic features like call forwarding.
International numbers
CloudTalk offers you international numbers from over 140 countries. Expand globally and reduce the amount of unanswered calls.
Line2 does not offer international numbers, which might cause complications when calling outside the US.
CRM
Make your conversations more productive with our CRM integrations. Salesforce, Hubspot, Zapier, Pipedrive, or 40+ others.
Line2 integrates only with Zapier and Pipedrive from all the integrations available on market.
Multiple agents in one call
The 3-way calling feature allows you to add a third person to an ongoing call when needed.
Line 2 does not allow multiple people to participate in a call at the same time.
Call Conferencing
Improve your teamwork with audio or video conferencing calls. Allows inviting internal and external contacts.
Does not allow video conference calls
Missed calls
CloudTalk system automatically redials the number until connected with the right agent. Smart detection tracks whether missed calls were or were not answered.
All missed calls go straight to Line2 voicemail.
Administration
Complete all follow-up tasks right after your call ends. Take notes, add tags and evaluate your call with the ACW feature.
Line2 offers basic call administration, using the admin portal.
Analytics and reporting
CloudTalk offers you advanced analytics and monitoring features. Call monitoring, real-time dashboard, agent reporting, emotional analytics, and custom reporting.
Basic reporting consists of call usage by phone number, extension, or user. The only available customization is according to the date range.
 

Comparison data is based on an analysis from Q4, 2021.

4 highlights that will boost your business

Choose a call software you won't disappoint. 

Benefit - Smart productivity features
Smooth calling makes excellence
Deliver the best customer service with crystal-clear calls. With our telco network, your calls are secured with strong connections all over the globe. No call delays, no dropped calls, no sudden interruptions.
Benefit - High Quality Calls
Boost your teamwork with our collaboration features
We want your team to work smoothly and effectively. Add a third person to the call when needed, record your call and finish all the necessary after-call work within a few clicks. Need to discuss something with your teammates? Set the audio or video conference call when working remotely.
Benefit - Smart automations
Keep track of your team's productivity
CloudTalk is designed to serve its users. Find every information about ongoing calls, agent status, and the number of callers waiting in a user-friendly interface. The real-time dashboard feature always keeps up-to-date and helps you to make key decisions in real-time.


 
 

Be amazed by what you can do with over 40+ integration

 

View all


Calling outside the US?

The skills-based routing and preferred agent feature help you deliver the best customer experience and simplify workflow. Let the automation select inbound calls and route them to the most qualified agent available. Set the preferred agent for each client and provide them with more pleasant support.

Try for free
Realtime customer overview
CloudTalk Analytics for Call center

The simpler is your workflow, the more productive you become

Skip the unnecessary steps that make you lose precious time. Help your callers to solve their issues with the IVR feature, add automatic call routing and shorten the waiting time, or synchronize customer data with one of our tool integration.

  • Add notes to call
  • Sort calls into custom categories
  • Use custom fields and add relevant client information
  • Create more complex call scenarios with the call-flow designer
  • Don't miss any call with smart detection of resolved calls

Smooth after call evaluation with no time pressure

Staying organized might be hard if you have a small team and a lot going on at your call center. Give your agents a little more time to process and evaluate the call when it ends. The after-work feature allows you to pick several predefined amounts of time within which the agent won't be available to accept the next call.

Integrate your call center software with business tools

1000+ companies chose CloudTalk as their call center software

Start 14 days free trial

Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.

Improve your contact center with CloudTalk