Nextiva vs Vonage

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Nextiva vs Vonage and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Free trial

Integrations

Mobile application

Voicemail

Call recording

Toll-free numbers

IVR

International numbers

Conference calling

Customer support

Cloudtalk

$25 – $50

Yes – 14 days. Doesn’t require a credit card.

40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS. Available in a Starter plan.

You can create individualized or group voicemail messages and play them from the internet browser.

Available in all plans.

Our multi-level IVR directs each call to the right agent.

CloudTalk offers international numbers to more than 140 countries.

You can schedule conference calls easily and invite external contacts. There is no set limit for CloudTalk conference calls.

Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

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Nextiva

$17.95 – $67.95+

Yes – 7 days, only for the first plan.

Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations in Professional and Enterprise plan.

Yes, compatible with both Android and iOS.

The shared voicemail inbox gathers all messages at one place.

Available from Enterprise plan.

Available in all plans.

Nextiva provides Multi-Level Auto-Attendant from a Professional plan.

Offers free local numbers.

Nextiva provides unlimited conference calls from Professional plans.

Offers 24/7 email, chat and phone support for each plan.

Vonage

Does not mention an annual price option.

Yes – 14 days

Over 20 integrations, such as Microsoft, Google, HubSpot, Zapier, or Zendesk. Other advanced integrations from Premium plan.

Yes, compatible with both Android and iOS.

Has a voicemail to email feature. Offers a visual voicemail as an add-on.

Available only as an add-on.

Yes – Available as an add-on for $4.99/number (no usage included)

Offers Multi-Level Auto-Attendant from a Premium plan.

Doesn’t offer international numbers.

Vonage does not have HD quality video meetings as a standard feature. It has an HD Voice tool as an add-on.

Has 24/7 phone (9 a.m. – 9 p.m.) and chat support. Vonage offers upgraded tech support as an add-on.

Discuss the detailed comparison and choose your winner.

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Nextiva vs Vonage

Pricing: Which Service
Fits Your Budget?

Swipe to see the winner

It offers 4 plans. Ranging in price from $17.99 to $67.95+ paid annually and $24.95 to $75.95+ monthly.

Vonage provides 3 plans, ranging from $19.99 to $39.99 paid monthly. It also offers reduced fees and sells add-ons for an additional price.

Considering solely the price, Vonage leads.

Result

Features: Which Phone System
Powers Your Team Better?

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Nextiva’s strength is advanced IVR and professional greetings. If you upgrade to Enterprise plan or higher tiers, you get unlimited SMS, voice analytics and voice transcription plus a single sign-on.

Vonage offers 50+ tools. For example, highly appreciated AI virtual assistant.

Vonage also has an HD Voice feature which makes the provider unique. But the provider does not provide HD quality video meetings.

Nextiva offers some features that make it unique, such as Call Pop (instantly shows important caller details).

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Nextiva achieved the rating of 4.2 / 5 on Capterra (186 reviews) and scored 4.4 out of 5 on G2 (749 reviews).

Customers see Nextiva as a very flexible solution that requires minimum training.

Yet, the software provider received criticism for frequent bugs, such as call drops.

Vonage achieved the rating of 4.3 / 5 (374 reviews) on G2 and 4.1 / 5 (239 reviews) on Capterra.

Customers seem to find the software reliable and easy to install. But they criticize Vonage’s customer service, which is a valid point – clients can contact Vonage mainly through phone.

Vonage has a higher rating on Caterra, Nextiva ranks higher on G2. Gartner Peer Insights also displays that both Capterra and Nextiva are recommended by 85% of users. Yet overall, Nextiva has higher rating on G2. Therefore, we consider the provider a winner.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Nextiva and Vonage

More than 160 International numbers gives CloudTalk a big advantage over Vonage. It allows you to receive calls from abroad on local rates or free of charge.

Nextiva isn’t an ideal choice for flexible working conditions. We launched a remastered CloudTalk Go application that allows you to call with ease from anywhere.

Vonage is also not as rich in features as CloudTalk. We have you covered with around 70 tools that adapt to all business needs.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Our flagship tools include several advanced dialers (power and smart). You can also increase productivity with our 3 way calling feature. It allows you to easily add a third person to the line.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround