Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Nextiva |
Vonage |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $17.95 - $67.95+ | Does not mention an annual price option. | $25 - $50 |
| Free trial | Yes - 7 days, only for the first plan. | Yes - 14 days | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations in Professional and Enterprise plan. | Over 20 integrations, such as Microsoft, Google, HubSpot, Zapier, or Zendesk. Other advanced integrations from Premium plan. | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. Available in a Starter plan. |
| Voicemail | The shared voicemail inbox gathers all messages at one place. | Has a voicemail to email feature. Offers a visual voicemail as an add-on. | You can create individualized or group voicemail messages and play them from the internet browser. |
| Call recording | Available from Enterprise plan. | Available only as an add-on. | Available in all plans. |
| Toll-free numbers | Available in all plans. | Yes – Available as an add-on for $4.99/number (no usage included) | Available in all plans. |
| IVR | Nextiva provides Multi-Level Auto-Attendant from a Professional plan. | Offers Multi-Level Auto-Attendant from a Premium plan. | Our multi-level IVR directs each call to the right agent. |
| International numbers | Offers free local numbers. | Doesn't offer international numbers. | CloudTalk offers international numbers to more than 140 countries. |
| Conference calling | Nextiva provides unlimited conference calls from Professional plans. | Vonage does not have HD quality video meetings as a standard feature. It has an HD Voice tool as an add-on. | You can schedule conference calls easily and invite external contacts. There is no set limit for CloudTalk conference calls. |
| Customer support | Offers 24/7 email, chat and phone support for each plan. | Has 24/7 phone (9 a.m. – 9 p.m.) and chat support. Vonage offers upgraded tech support as an add-on. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
It offers 4 plans. Ranging in price from $17.99 to $67.95+ paid annually and $24.95 to $75.95+ monthly.
Vonage provides 3 plans, ranging from $19.99 to $39.99 paid monthly. It also offers reduced fees and sells add-ons for an additional price.
Considering solely the price, Vonage leads.
Nextiva’s strength is advanced IVR and professional greetings. If you upgrade to Enterprise plan or higher tiers, you get unlimited SMS, voice analytics and voice transcription plus a single sign-on.
Vonage offers 50+ tools. For example, highly appreciated AI virtual assistant.
Vonage also has an HD Voice feature which makes the provider unique. But the provider does not provide HD quality video meetings.
Nextiva offers some features that make it unique, such as Call Pop (instantly shows important caller details).
Nextiva achieved the rating of 4.2 / 5 on Capterra (186 reviews) and scored 4.4 out of 5 on G2 (749 reviews).
Customers see Nextiva as a very flexible solution that requires minimum training.
Yet, the software provider received criticism for frequent bugs, such as call drops.
Vonage achieved the rating of 4.3 / 5 (374 reviews) on G2 and 4.1 / 5 (239 reviews) on Capterra.
Customers seem to find the software reliable and easy to install. But they criticize Vonage’s customer service, which is a valid point – clients can contact Vonage mainly through phone.
Vonage has a higher rating on Caterra, Nextiva ranks higher on G2. Gartner Peer Insights also displays that both Capterra and Nextiva are recommended by 85% of users. Yet overall, Nextiva has higher rating on G2. Therefore, we consider the provider a winner.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
More than 160 International numbers gives CloudTalk a big advantage over Vonage. It allows you to receive calls from abroad on local rates or free of charge.
Nextiva isn’t an ideal choice for flexible working conditions. We launched a remastered CloudTalk Go application that allows you to call with ease from anywhere.
Vonage is also not as rich in features as CloudTalk. We have you covered with around 70 tools that adapt to all business needs.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Our flagship tools include several advanced dialers (power and smart). You can also increase productivity with our 3 way calling feature. It allows you to easily add a third person to the line.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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