Thanks to our Call Transfer feature, you can easily and quickly transfer callers over to another extension, agent or group.
Have you found out during the call that the client’s request would be best solved by your colleague? Did the caller tell you that they want to speak to ″the agent they talked to the last time″? No problem. The Call Transfer feature allows you to transfer the client over to another line or agent within seconds, which means you can handle each call in a professional manner without leaving the client on hold for ages.
Transfer calls in two clicks
Transferring calls is super easy. Once you pick up the call in CloudTalk’s interface, click on the Transfer button and choose from a list of available agents. CloudTalk also allows you to forward the call to any given external phone number, just type the number in the Number or Agent to Transfer field. The customer can listen to some waiting music while he waits to be connected to the right agent.
By redirecting your calls to agents who can really solve the client’s issues means that your customers will be happier with the service and your agents will be more productive and efficient.
These features might be interesting for you
- Smart dialer - CloudTalk will compile a list of number from any website or system and create a calling queue directly to your CloudTalk phone app.
- Business hours - Define your business hours and decide when you are available for receiving calls.
- Call flow designer - With Call Flow Designer, you can also set a customized sequence of steps individually for each phone number according to your evolving business needs.
- SMS/Text Messages - This feature allows you to send personal messages or general notifications to your customers and make your contact center work much more effective.