Five9 Dialer Pricing: What It Costs & the Best Alternatives

Looking to upgrade your customer communication? Five9 Dialer, rated 4/5 on G2, is a top choice. But why? Is it the features, AI add-ons, or pricing? This review breaks it down so you can decide.

Efficiency is everything in outbound sales, and Five9 Dialer focuses on delivering just that. It automates manual tasks, maximizes talk time, and ensures compliance. As businesses demand smarter solutions, Five9, like many other top providers, is leading with AI. 

When it comes to Five9 Dialer pricing, options change based on features and scale. From essential dialing tools to AI-powered solutions like Five9 AI Knowledge, Analytics, and GenAI Studio, plans vary to match different needs. 

Want to know more? In this article, we’ll break down Five9 Dialer pricing, key features, and how it stacks up against other dialing solutions in the market. Let’s get started. 

Key takeaways:

• Five9 offers multiple pricing tiers, starting at $119 per user/month (with a 36-month contract), scaling up to $229 per user/month for enterprise features. Costs vary based on dialing modes, AI add-ons, and workforce tools.
• While Five9 provides strong outbound dialing tools, its pricing isn’t fully transparent. Additional costs for AI features, workforce optimization, and per-minute call fees can make it more expensive than expected.
• CloudTalk offers a more cost-effective, AI-powered dialing solution, with plans starting at $$19 and ranging to $49 per user per month. It provides better integrations, ease of use, and transparent pricing compared to Five9.
• While Five9 supports predictive dialing and omnichannel engagement, CloudTalk stands out with more integrations ([integration_tools]+), AI-driven analytics, and lower pricing without long-term contracts.
• Five9 is ideal for enterprises with large outbound teams, but smaller businesses may find its cost structure too rigid. CloudTalk offers more flexible pricing and AI features at lower tiers.

Overview of Five9 Dialer Pricing & Plans

Finding the right outbound dialing solution means balancing features, scalability, and cost. Five9 Dialer is bundled within Five9’s Contact Center as a Service (CCaaS) platform, offering a variety of pricing models to fit different business needs. 

From small teams to global enterprises, Five9 provides flexible pricing structures, including bundled plans, concurrent and named user pricing, pay-per-use options, and custom quote-based packages. 

Let’s take a closer look at the Five9 Dialer’s pricing plans, what they include, and who they’re best suited for.

Digital Plan

The Digital Plan ($119/month, 36-month contract) is designed for teams that operate entirely online. It’s ideal for those using chat, email, and SMS/MMS for customer interactions.

Key Features:

• Blended inbound and outbound capabilities
• Agent desktop for seamless customer interactions
• Workforce engagement tools
• AI-powered automation for efficiency
• Geo-redundancy for reliability
• Interaction analytics

Best for: Digital-only customer support teams that don’t require voice calling but need strong automation and engagement tools.

Optimum Plan

The Optimum Plan ($199/concurrent user/month) is designed for larger, blended call centers with both in-house and remote agents. It includes advanced workforce optimization and proactive notifications.

Key Features:

• All Premium Plan features
• Performance gamification
• Real-time activity monitoring and forecasting
• Outbound IVR with proactive notifications

Best for: Scalable, multi-time-zone contact centers that need stronger workforce planning tools.

Enterprise Plan

The Enterprise Plan ($229/concurrent user/month) is Five9’s most powerful package. It’s mostly built for global businesses with high contact volumes. This tier includes all features from lower tiers plus advanced AI, automation, and analytics.

Key Features:

• Full Workforce Optimization (WFO) suite
• Interaction Analytics for better insights
• AI-driven workflow automation
• Omnichannel support across voice, chat, email, and social

Best for: Large enterprises needing highly automated, AI-powered customer interactions across multiple channels.

Five9 Dialer Detailed Overview: Types, Modes & Features

Because Five9 focuses heavily on outbound sales, it offers multiple dialer modes to meet different call center needs. Below is a breakdown of Five9’s dialer features, including auto dialers and predictive dialers. Understanding these will help businesses decide if Five9 aligns with their goals—or if a competitor like CloudTalk might be a better fit.

Five9 Predictive Dialer

• Key Benefit: Dials multiple numbers at once, automatically connecting agents to live prospects.
• Target Use Case: Large outbound teams aiming to maximize agent talk time while minimizing idle time.
• Potential Drawback: Higher risk of dropped or abandoned calls if dial settings aren’t properly managed.

Five9 Progressive Dialer

• Key Benefit: Dials the next lead only when an agent is available, reducing dropped calls.
• Target Use Case: Call centers prioritizing compliance and call quality over sheer volume.
• Potential Drawback: Slower call connect rates compared to predictive dialing.

Five9 Power Dialer

• Key Benefit: Balances speed and efficiency by dialing multiple leads while ensuring agent availability.
• Target Use Case: Sales teams needing rapid outreach but still requiring controlled call flow.
• Potential Drawback: Can cause agent idle time if dialing speeds aren’t optimized.

Five9 Auto Dialer Features & Pricing

• Auto-dialing modes (Predictive, Progressive, Power) are included, but pricing can increase based on AI enhancements and workforce optimization tools.
• Five9 Auto Dialer Cost depends on plan tiers and additional per-minute fees may apply.
• Businesses with strict budgets may find Five9 pricing inflexible, especially compared to competitors with built-in AI-powered dialing.

CloudTalk vs. Five9 Dialer Comparison

Choosing the right dialing solution is all about cost, features, and flexibility. Five9 is a well-known enterprise-grade solution. However, CloudTalk stands out as a budget-friendly, user-friendly, and feature-rich alternative.

Below, we’ll compare CloudTalk vs. Five9 Dialer to help you decide which platform delivers the best value for your business.

CloudTalk delivers more features at a lower price, making it an attractive choice for SMBs, startups, and global teams looking for a flexible and cost-effective dialing solution.

Many companies have moved from other providers to CloudTalk for its better pricing, ease of use, and AI-driven insights.

Much better service than ones previously used. Since moving over from Yay, I have found CloudTalk much more simple to use and more efficient and robust. The call recording and transcript breakdowns are also very useful for keeping track of communications across the team.

Small Business Director

CloudTalk’s Plans & Pricing: More Value, Less Cost

CloudTalk is designed for businesses that need scalable, feature-rich, and affordable dialing solutions. Unlike Five9, which requires long-term contracts, CloudTalk offers flexible month-to-month pricing starting at just $25/user/month.

Here’s why CloudTalk has become the go/to choice for many businesses:

• Better Value: Entry-level plan is $94 cheaper than Five9’s lowest option.
• Easier Setup & Use: No long-term contracts, intuitive UI, and fast onboarding.
• AI-Driven Analytics & Call Coaching: Improve agent performance without extra costs.
• More Integrations: 35+ CRM and help desk integrations included vs. Five9’s 6.
• Global Scalability: More international numbers (160+ countries) than Five9.

Is Five9 Dialer Pricing as Transparent as It Seems?

While Five9 offers many features, its pricing structure isn’t as transparent as it could be. The base plans are listed publicly, but pricing for some key features isn’t disclosed upfront. 

This can make it challenging for businesses to estimate the true cost of using Five9. Some users have also reported extra fees for things like:

• Add-on Features: AI tools, analytics, and integrations require extra payment.
• Per-Minute Costs: Some plans may charge additional fees for outbound calls.
• Setup Fees: Initial onboarding and configuration may come with extra charges.
• Upgrades for Essential Tools: Features like workforce optimization and digital engagement may only be available in higher-tier plans.

On the other hand, CloudTalk keeps pricing simple and upfront, so you know exactly what you’re paying for. No one likes hidden fees. And most businesses need essential tools included in mid-tier, accessible plans. 

That’s why CloudTalk is a user favorite as a more feature-rich yet predictable and cost-effective alternative.

Most important things for business: Call quality is superb. App – Great, easy to use, intuitive. Pricing – adequate. Support – quick and responsive. We looked for many options for out company for the call app, we landed with CloudTalk, we are happy with the choice.

Thomas B. -CEO

Five9’s Best Features: What Stands Out & What’s Missing

Five9 is a solid dialing solution with tools to boost outbound efficiency. But is it worth the price? Here’s what you need to know.

What Five9 Does Well

• Predictive Dialing: Connects agents faster by auto-dialing multiple numbers at once. But it lacks AI-driven prioritization to optimize lead engagement.
• CRM Integrations: Syncs with customer data for personalized interactions. However, Five9 only offers a handful of native integrations compared to its competitors.
• Call Analytics: Provides dashboards and reports to track agent performance. Advanced AI insights, though, are locked behind higher-tier plans.
• Voicemail Drop: Lets agents leave pre-recorded messages to speed up outreach. A handy feature, but some competitors offer it in lower-cost plans.

Where Five9 Falls Short

• AI & Automation: Limited AI features unless you pay for a higher plan.
• Scalability: Great for enterprises, but pricey for small teams.
• Hidden Costs: Essential tools like analytics and integrations often cost extra.

Five9 Dialer Add-Ons

Five9 offers a variety of add-ons to enhance its core dialing capabilities. Keep in mind that many of these features, like AI tools, workforce management, and digital engagement, require an additional investment.

Let’s take a look at Five9’s key add-ons and what they offer:

#1. Artificial Intelligence (AI) Enhancements

• Intelligent Virtual Agent (IVA): Automates customer interactions with AI-powered virtual agents.
• Agent Assist: Provides real-time transcription and call summaries to improve efficiency.

#2. Digital Engagement & Communication

• Social Messaging: Automates responses across platforms like Facebook Messenger and WhatsApp.
• Video Support: Allows customers to share issues via live video for faster resolution.
• Digital Outreach: Sends automated follow-ups via email, SMS, or social media.
• SMS Routing: Filters and routes SMS messages to the right agent for a seamless experience.

#3. Workforce Optimization & Performance Tracking

• WFO Recording & Data Protection: Ensures compliance with security standards like PCI and HIPAA.
• Essentials WFM: Workforce management tools for scheduling and optimizing agent performance.
• Performance Dashboard: Real-time dashboards to track contact center metrics.
• Gamification: Motivates agents with rewards and performance incentives.

#4. Administrative & Security Enhancements

• Admin Assist: Provides technical assistance with system configurations.
• CRM Connectors: Integrates Five9 with CRMs like Salesforce, Zendesk, and Microsoft Dynamics.
• IVR with Speech Recognition: Adds voice-based navigation to inbound and outbound calls.
• Secure Pay: Enables secure payment collection directly through Five9’s system.

Five9 Dialer Pros and Cons

Is Five9 Dialer right for you? This platform offers strong call management tools and a user-friendly interface, but some users report technical issues and integration challenges. Here’s a breakdown of the main pros and cons.

Here’s what users had to say:

I dislike that sometimes Five9 will log me out or not be able to complete calls. It also does not always log calls correctly. It also always will lag when a call comes in so the majority of the time I end up having to call clients back because the call is missed. It also will drop my phone calls sometimes and that is a pain point for not only myself, but for my clients.

Lauren U., Account Advisor

Five9 vs. CloudTalk: Why CloudTalk Wins on Pricing

When it comes to cost and features, CloudTalk simply delivers more for less. While Five9’s pricing is packed with additional fees and expensive add-ons, CloudTalk keeps things transparent and affordable—offering AI-powered call coaching, automation, and real-time analytics without the extra charges.

And the numbers speak for themselves. Five9 holds a solid 4-star rating, but CloudTalk pushes ahead as a 4.4-star G2 favorite. That’s because businesses love its ease of use, powerful integrations, and real value for money.