Net2phone Plans & Pricing: The Ultimate Guide for 2025

Net2phone markets itself as a business communication solution, but their plans and pricing are built for one specific type of business—and yours might not be it.

Net2phone is quickly becoming a global VoIP provider of choice for 200k+ businesses seeking affordable international calling and scalable plans. But how does Net2phone compare to leading solutions like CloudTalk?

This guide will break down Net2phone’s pricing, core features, pros and cons—and give you a head-to-head comparison with CloudTalk so you can make the best decision for your team.

Key takeaways:

• Net2phone offers three main plans: Essentials, Professional, and Ultimate. Pricing starts at $19.99/user/month (annual billing) with discounts for larger teams.
• Unlimited calls to 40+ countries starting at $24.99/user. Essentials plan only covers US/Canada/Mexico.
• CRM integrations are not native. Expect custom development work to connect Salesforce, HubSpot, or Pipedrive (API access only).
• Automatic call recording ($5/user), extra phone numbers ($2-5 each), and contact center features require separate subscriptions.

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Overview of Net2phone Plans & Pricing

Net2phone offers several pricing plans tailored to different business needs depending on team size, calling regions, and feature requirements. 

Below, we break down each tier:

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Essentials Plan

Net2phone’s Essentials plan is the foundation of its business VoIP offering. It delivers essential communication tools for small teams with basic needs and limited budgets, focusing on reliable domestic calling and key VoIP functions. 

Perfect for small teams, Essentials offers reliable domestic calling and core VoIP features without advanced analytics or international dialing.

Key Features:

• Unlimited calling in the US, Canada, and Mexico
• Auto-attendant (IVR)
• Voicemail-to-email
• SMS/MMS
• Basic call queueing
• Web and mobile app

Best for: Startups and small teams with domestic calling needs.

Professional Plan

The Professional plan is built for growing businesses that require seamless global communication. It adds international calling, smart automation, and better collaboration—ideal for teams managing cross-border sales or customer support. 

A powerful mid-tier option, Professional is ideal for global teams needing international reach, transcriptions, and enhanced collaboration tools.

Key Features:

• Unlimited international calling to 40+ countries
• AI-powered transcriptions
• Video conferencing
• Enhanced internal messaging features

Best for: Mid-sized global teams and customer-facing businesses.

Ultimate Plan

Ultimate is Net2phone’s enterprise-grade plan tailored to organizations needing detailed insights, enhanced compliance, and scalable support. 

It unlocks advanced analytics, deeper AI functionality, and prioritized service levels. Ultimate is Net2phone’s top-tier offering for enterprises needing deeper analytics, dedicated support, and AI-enhanced productivity tools.

Key Features:

• Advanced analytics & reporting
• Dedicated support and SLA
• More AI capabilities (call summaries, etc.)

Best for: Enterprises with custom reporting and compliance needs.

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CloudTalk vs. Net2phone: Which One Offers Better Value for Money?

When comparing CloudTalk to Net2phone, the key difference lies in CloudTalk’s feature depth and native integration options. 

While Net2phone excels in affordable global calling, CloudTalk delivers higher value for teams needing outbound performance, CRM workflows, and advanced call handling tools.

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk offers five main plans ranging from $19 to $49 per user per month, plus a custom option for more specialized needs. Here’s a breakdown of the choices:

1. Lite: Design for early-stage startups focused on keeping costs low while scaling and companies transitioning from landline to VoIP solutions. For now, it is limited to the Americas (NAM + LATAM). Key Features: SMS/MMS, Business Hours, Personalized greetings & Music. Price: $19
2. Starter: Ideal for small and micro-businesses, the Starter plan is easy to set up and provides essential features to get your call center operations up and running. Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD). Price: $25
3. Essential: This plan supports growing SMBs and MMBs by enhancing both inbound and outbound operations with advanced automation and customer experience features. Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API Price: $29
4. Expert: Geared towards MMB and scaling businesses, the Expert plan equips teams with advanced tools to improve customer interactions, boost productivity, and drive operational efficiency. Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring. Price: $49
5. Custom: For companies with complex, large-scale requirements, the Custom plan offers a fully tailored solution, allowing businesses to scale seamlessly and operate across diverse markets. Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support Price: Based on selected features, team size, and other requirements

CloudTalk vs. Net2phone Key Takeaways

• Calling: Net2phone wins on international calling value.
• Features: CloudTalk wins on integrations, analytics, and sales tools.
• Flexibility: Both offer month-to-month or annual plans with no setup fees.
• Pricing: CloudTalk wins on pricing, starting at $19
• Scalability: CloudTalk wins on scalability, as Net2phone requires additional tools for enterprise-grade operations.

Uncovering Net2phone’s Hidden Charges

While Net2phone positions itself as an affordable global VoIP provider, there are a few extra fees that can impact your total cost of ownership:

• Automatic call recording is a paid add-on. Although on-demand recording is included, storing all calls automatically requires an extra fee.
• Advanced analytics & reporting are only available on the Ultimate plan, meaning businesses on Essentials or Professional will need to upgrade to access these insights.
• Additional phone numbers (DIDs) cost extra. Each local or international number typically adds $2–$5/month.
• Outbound call center features like power dialers are not included and require subscribing to a separate uContact platform.
• Premium support is limited to higher-tier plans.

Businesses conducting high-volume outbound campaigns or requiring detailed reporting may find that Net2phone’s base pricing grows quickly with these necessary add-ons.

Net2phone Best Features

As we’ve explored, Net2phone offers a range of VoIP features across its plans. However, a few capabilities consistently stand out. Net2phone’s best features include:

• Transparent pricing with global scalability: Straightforward per-user pricing that adjusts as teams grow, with minimal setup hassle.
• Unlimited international calls in mid-tier plan: Professional tier includes calling to 40+ countries at no additional cost.
• AI transcriptions included in Professional: Automatic call summaries and transcripts are available without needing a separate add-on.
• Developer-friendly API for custom integrations: While native integrations are limited, API access enables tailored CRM and workflow connections.

Net2phone Add-Ons

Net2phone’s core plans are streamlined, but teams often need to pay extra for important functions. Below are the most common add-ons businesses should consider when budgeting for Net2phone:

• Automatic Call Recording: On-demand is included, but automatic, full-session recording with long-term storage is a paid add-on, typically around $5/user/month.
• Additional Phone Numbers: Most plans include one number. Additional numbers—especially international—cost around $2–$5/month each, depending on the country.
• Premium Support & SLAs: Only available in the Ultimate plan. Lower-tier users must upgrade for dedicated onboarding, faster response times, and SLAs.

• Microsoft Teams Integration: Available as an add-on for $3–$5/user/month to route calls directly through Teams.
• Contact Center Features (uContact): Advanced dialers, scripting, and agent tools are not part of standard plans and require the separate uContact product (custom pricing).
• International SMS/MMS: Texting is metered. Outbound SMS to international destinations can incur additional charges depending on volume and region.

Net2phone Pros & Cons

Based on everything we covered so far, we can now think of Net2phone’s strongest and weakest aspects. See the pros and cons:

Net2phone vs. CloudTalk: Why CloudTalk Wins on Pricing

When it comes to value, CloudTalk appears as the smarter long-term investment. 

While Net2phone offers strong international calling and straightforward pricing, CloudTalk includes far more functionality out-of-the-box, especially for businesses focused on sales, support, and global scalability.

• CloudTalk’s base plans include essential features like call recording, CRM integrations, analytics, and 24/7 support—features that Net2phone only includes at its highest tier or charges extra for.
• No extra cost for power dialers, call monitoring, or WhatsApp integration (on higher plans), CloudTalk delivers more tools per dollar.
• CloudTalk’s pricing starts at just $19/month, and scales up with teams, without hidden add-ons.
• Built-in AI voice tools that handle call routing, transcription, and automated responses, without needing third-party subscriptions or complex development.

If you want predictable pricing, fewer surprise charges, and a feature-rich platform that supports both inbound and outbound strategy, CloudTalk is the better choice.

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