Turn Every Call Into Better Patient Care with a Healthcare Call Center
Deliver exceptional healthcare experiences while managing high patient inquiry volumes and busy appointment periods. Our healthcare call center software provides the essential tools you need to keep patients engaged, streamline operations, and maintain HIPAA compliance.
- Handle peak appointment booking periods efficiently with smart routing
- Integrate with Electronic Health Records for complete patient data access
- Automate appointment reminders and follow-ups with AI-powered campaigns
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Why Your Healthcare Organization Needs a Specialized Call Center
Increase Call Volume by 81%
Professional communication services for healthcare providers create consistent patient experiences that build trust and loyalty. Let patients receive immediate attention when calling about appointments or urgent care.
Reduce Missed Calls by 23%
During busy periods, every missed call could represent a patient in need. A dedicated healthcare call center ensures patients reach your team instantly, even when medical staff are occupied with patient care.
Cut Wait Times by 80%
Connect with Electronic Health Records through CloudTalk’s API to streamline communication and reduce manual data entry. Automated integration keeps patient records updated and accessible to staff.
How We Help
Smart Tools for Smarter Healthcare Operations
Secure Every Conversation
- HIPAA-Compliant Infrastructure: Protect patient communications with end-to-end encryption, secure data storage, and role-based access controls.
- Business Associate Agreement (BAA): Ensure all patient health information handling meets regulatory standards with signed BAAs.
- Audit Trails & Access Controls: Maintain complete records with encrypted call recording, detailed audit logs, and role-based permissions.
Never Miss an Appointment Again
- AI Voice Agents (CeTe): Let AI handle after-hours appointment requests with human-like conversation and manage routine inquiries.
- Automated Appointment Reminders: Reduce patient no-shows with automated SMS, voice, and email reminders that integrate with your systems.
- Real-Time Calendar Integration: Sync with popular scheduling systems to provide instant availability updates and prevent double-booking conflicts.
Connect Patients with the Right Care Team
- Medical Specialty Routing: Direct patients to the appropriate department based on their needs using CloudTalk’s intelligent skill-based routing system.
- Priority Queue Management: Implement emergency protocols that prioritize urgent calls through customizable IVR systems and VIP queue features.
- Multi-Language Support: Serve diverse patient populations with international numbers and language-based routing.
Signature Capability
Multiply Your Inbound Call Capacity with AI Voice Agents
CeTe is an AI Voice Agent that talks like a human—with a few key differences: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
AI Voice Agents
Nudge expiring offer
Riley, Sales Reminder Agent
Qualify a student lead
Avery, Course Inquiry Agent
Get a payment reminder
Casey, Payment Reminder Agent
Qualify a patient lead
Jordan, Healthcare Intake Agent
Qualify insurance lead
Taylor, Insurance Intake Agent
Accept updated terms
Quinn, T&C Acceptance Agent
Qualify legal inquiry
Drew, Legal Intake Agent
Get post-interview feedback
Jamie, Candidate Feedback Agent
Pre-screen a candidate
Skyler, Applicant Pre-screen Agent
Confirm account action
Morgan, Action Reminder Agent
Get a renewal reminder
Logan, Subscription Renewal Agent
Get CSAT after support
Morgan, CX Feedback Agent
Get NPS or demo feedback
Parker, Post-Sales Feedback Agent
Qualify a trial lead
Blake, Trial Signup Qualifier
Sales Reminder
Agent
Client
Sales / Marketing
Course Inquiry
Agent
Client
Education / EdTech
Payment Reminder
Agent
Client
Financial Services
Healthcare Intake
Agent
Client
Healthcare
Insurance Intake
Agent
Client
Insurance
T&C Acceptance
Agent
Client
Legal Services
Legal Intake
Agent
Client
Legal Services
Candidate Feedback
Agent
Client
Recruitment / HR
Applicant Pre-screen
Agent
Client
Recruitment / HR
Action Reminder
Agent
Client
SaaS / Software & Apps
Subscription Renewal
Agent
Client
SaaS / Software & Apps
CX Feedback
Agent
Client
SaaS / Software & Apps
Post-Sales Feedback
Agent
Client
SaaS / Software & Apps
Trial Signup
Qualifier
Client
SaaS / Software & Apps
Why Leading Healthcare Organizations Choose CloudTalk
The call center system that actually understands how healthcare operations work.
Maximize Your Healthcare Budget with Smart Operations
CONNECT FASTER, SERVE BETTER
Enhance Team Performance with Built-in Coaching Tools
How to Set Up a Healthcare Call Center Software in 5 Steps
- Choose Your Numbers: Select local numbers for each clinic location, plus toll-free options for patient services and appointment scheduling.
- Set Up Your Healthcare Team: Add medical staff, nurses, administrative personnel, and specialists with role-based permissions that ensure only authorized personnel can access patient information.
- Connect Your Healthcare Systems: Link your existing EHR, practice management systems, and insurance verification tools with CloudTalk’s integrations, using our API to create custom healthcare system connections.
- Configure Patient Service Workflows: Set up call flows using drag-and-drop: appointment requests to scheduling staff, medical questions to nurses, emergencies to physicians, insurance questions to billing department.
Plug into everything you use
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Inbound Call Center Software FAQs
A communication hub that supports patient appointment scheduling, medical inquiries, and administrative tasks using EHR-integrated systems.
Patient support handling appointments, medical questions, insurance verification, and care coordination using healthcare management tools.
Healthcare call centers typically average 4-6 minutes per call, varying by inquiry type from simple appointments to complex medical questions.
Types include appointment scheduling, patient services, medical triage, telehealth support, insurance verification, and emergency response centers.
Medical staff use EHR-integrated tools to route calls, process appointments, verify insurance, and resolve patient concerns securely and efficiently.
AI receptionists handle patient calls, appointment scheduling, and medical inquiries with EHR syncing for HIPAA-compliant patient support.
CloudTalk offers EHR syncing, HIPAA compliance, smart routing, and healthcare-ready tools to streamline secure patient support services.
Most healthcare call center tools range from $25–$50/user/month, with custom pricing for larger practices requiring additional compliance features.
Partner with vendors offering EHR integration, HIPAA compliance training, and specialized support for medical communications and data security.
Still have questions?
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