Intuitive alternative
to Avaya OneCloud

Keep up with the modern world of customer support. Try CloudTalk for FREE in our 14 days trial. Explore budget-friendly options for businesses of any size.

  • Intuitive interface for every call center task
  • Effortless workflow with our automation features
  • 40+ CRM and helpdesk integrations
  • Budget-friendly options according to your needs
  • Smart analytics for data-driven decisions

Plans start at $25/month with a free trial or demo.

Avaya OneCloud vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

Enter the world of modern call center software
CloudTalk vs. Avaya OneCloud

CloudTalk is here to make your life easier. We care about your overall experience.
From the setup to day-to-today tasks.

 
cloudtalk
Avaya OneCloud
Free trial
Test CloudTalk's user-friendly interface during a 14-day FREE trial.
Avaya OneCloud does not offer a free trial or free version
Pricing
CloudTalk starts at 25$ per user/per month with numerous features to support the overall customer experience.
Upon request. Based on the type of experience you want to deliver (digital, or voice).
Dialing feature
CloudTalk offers several smart features like predictive dialer, power dialer, or smart dialer. Take a closer look and choose the right one.
Avaya OneCloud offers some AI features and intelligent routing. But the call queue or any type of dialer tools are missing.
Call forwarding / warm transfer
Automatically forwards calls to external phone numbers when your agents are busy. The warm transfer also allows you to redirect a call to another agent. With the opportunity to speak with the customer first.
When receiving a call, Avaya forwards it to a physical phone, VoIP, cell phone, or voicemail.
Call distribution
The ACD (automatic call distribution) feature makes sure that all inbound calls are directed to the most qualified agent, based on available data. It works best with IVR, calls queuing, and business hours.
Offers you the call flow configuration, which allows setting a specific route for incoming inbound calls.
Call recording
Once the call ends, an audio recording is automatically saved in the client’s contact details, call history, and statistics. You can listen to any call directly from your internet browser anywhere, and on any device.
Call recording feature available in Voicemail Pro. It allows the automatic/manual recording of calls for a variety of applications.
Conference calls
Invite your colleagues or external number users to a conference call. CloudTalk allows you to make not only audio but also video conference calls.
Integrates with several integrations which support conference calling.
Internal calls
Each user, agent, caller queue, or department has its own personalized number or extension. This will allow you to reach anyone in your company or seamlessly route a call to a different agent.
Internal communication is managed with converged communications that eliminate front- and back-office silos.
 

Comparison data is based on an analysis from Q4, 2021.



Achieve great things with the right tool

CloudTalk is here to help you accomplish them.

Benefit - Best customer support
Call quality guaranteed by global server infrastructure
Say goodbye to disrupted audio, and dropped calls. At CloudTak, high call quality is essential for us. Therefore we are securing your calls with a globally distributed server with strong connections. No need to worry about interrupted or dropped calls. Live call quality monitoring changes the call route in real-time when there is a risk of deterioration.
Benefit - Analytics
User-friendly dashboard with real-time data
Key decisions are made with a clear head and based on data. Enjoy a smooth and straightforward dashboard, containing everything that is going on in your cloud call center. Turn on desktop notification to immediately know who is calling.
Benefit - High Quality Calls
Agile call routing to improve agent's efficiency
Design your own call flow with CloudTalk. Use a warm transfer feature and hand calls over to other agents. Invite a third person to join a call with a 3-way calling feature. Need more? Automatic call distribution takes care of all the inbound calls and routes your customers to the most suitable agent.  

Integrations enhance productivity and efficiency.
We offer 40+ of them

 

View all


Smooth set up with a snap of your fingers

Sometimes there is no time to waste. Especially when it comes to business. Setting up CloudTalk is easy and can be done within 5 minutes. Guaranteed. Do it yourself with our step-by-step Onboarding portal, or use help from our dedicated onboarding support manager.

Try for free
Realtime customer overview

Meet CloudTalk interface.
Easy to use, with flexible functionality.

 


CloudTalk Analytics for Call center

Improve call routing by optimizing business rules

With your IVR and call routing system in place, you can begin setting up a call routing strategy to meet specific business purposes. Treat the high-value customers with special care. Set them to VIP status. This ensures that they have priority to skip the queue.

Tip: Improve satisfaction ratings by routing the caller to agent clients already know.

Get the mobile app for iPhone and Android

With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly interface.

Empower your team with a modern approach. Today.

CloudTalk Phone Go for call centers

1000+ companies chose CloudTalk as their call center software

Start 14 days free trial

Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.

Improve your contact center with CloudTalk