Smart IVR software that routes callers on intent, not endless menus
51% of customers have walked away from a company over a bad phone menu.
CloudTalk's IVR software fixes the maze: drag-and-drop call flows you build without code, intent-first routing, AI Voice Agents that handle the routine calls, and a one-step handoff to a live rep.
Live in an afternoon, included in your plan, from $25/user, connected to 100+ CRMs
SOC2 CompliantISO 2700140% Faster Handling Time
Smarter IVR system routing cuts wait times and frees agents for the calls that actually need a person.
Resolve 3 of 10 Calls Without an Agent
Resolve 30% of calls without an agent. Self-service answers common questions on the spot, so your team handles the critical conversations.
5x More Satisfaction
Callers reach the right place fast, with no repeat explanations and no bouncing between departments. Less frustration all around.
See How Fast You Can Build an IVR
Take a 60-second interactive tour and see how to build a working call flow, step by step. No sign-up, no sales call.
Interactive Voice Response
Everything You Need to Route Calls Smarter
All the menus, routing, and self-service tools your team needs, with no code required.
Drag and Drop Call Flow Designer
Build and reshape multi-level IVR menus in an intuitive call flow designer editor, no code or IT ticket.
Multi-Level IVR Menus
Nest options so callers reach the right team on the first try, not the third transfer.
Skill-Based & Caller-Based Routing
Route every call by agent skill, language, or caller history, automatically.
IVR Text-to-Speech
Spin up and update natural-sounding menus instantly, no voice actor or re-recording.
Conversational IVR with Voice Agents
Let callers say what they need; AI reads intent and detects sentiment, plus routes or resolves, 24/7.
Callbacks, Queuing & Analytics
Offer callbacks, smooth out queues, and see exactly where callers drop off with analytics.
Trusted by 30,000+ sales & support professionals to power more & better conversations
IVR Pricing Overview
Simple, transparent IVR software pricing that grows with you.
Essential
$29/ user/mo
Billed annually. Where IVR starts.
- Multi-level IVR menus
- Drag-and-drop Call Flow Designer
- Skill-based routing
- Caller-based routing
- IVR text-to-speech
- Automated callbacks
- Advanced analytics
- Unlimited recording storage
Expert
$49/ user/mo
Everything in Essential, plus:
- Unlimited concurrent calls
- VIP call queues
- "Go to" Call Flow Designer step
- Call monitoring
- Mandatory call tagging
- Single sign-on (SSO)
- Smart dialer
Interactive Voice Response
What is IVR Software?
IVR (interactive voice response) software is an automated phone system that answers inbound calls with a voice or keypad menu, and routes each caller to the right place.
- 01Greets and identifies: Welcomes the caller with a custom text-to-speech or recorded greeting and asks them to select an option (e.g., "Press 1 for Sales").
- 02Gathers customer context: Pulls caller data from your CRM or asks for account numbers to understand who is calling before an agent even picks up.
- 03Routes or resolves: Directs the caller to the best-suited agent, places them in the right queue, or lets them resolve basic requests (like checking an order status) entirely on the
How Does IVR Software Work?
When someone calls, your IVR software greets them with a custom menu you design.
What is the IVR menu?
The IVR menu is the specific set of options your IVR phone system presents to callers. These are the familiar "Press 1 for Sales, Press 2 for Support" choices that instantly segment and route conversations.
With CloudTalk, you can customize the menu of your IVR solution, matching caller needs to the exact agent with the right skills.
How to Set Up an IVR Call System in CloudTalk
- 01In your CloudTalk account, click the left-hand side Numbers tab on the Dashboard to access your IVR call system.
- 02Select the number to edit your IVR telephone flow by clicking the blue pen button on the far-right side.
- 03Add new steps to the Interactive Voice Response path by clicking the blue “+” button next to the latest step, or edit pre-existing steps by clicking the gray “cog” button.
- 04Click the green “Save Plan” button to confirm your changes and launch your custom IVR.
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
"Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined."
Increasing productivity for 200 customer support agents
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams."
Delivering success for Glovo’s customer support team
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way."
Integrations
Integrate CloudTalk Outbound Call Software with Your Favorite Tool
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Features
Discover More IVR Features You Might Find Useful
Call Queuing
Automatically distribute calls to relevant agents based on customer status, technical skills or business needs.
Learn more about Call Queuing
Workflow Automation
Fully automate repetitive or time-consuming tasks like follow-ups, ticket creation, and call transcriptions.
Learn more about Workflow Automation
Skill-Based Routing
Assign custom skills to your agents or teams and route customer calls automatically based on their expertise.
Learn more about Skill-Based Routing
Caller-Based Routing
Automatically route customers based on factors such as location, purchase history, and language.
Learn more about Caller-Based RoutingReady to get started?
Join over 5,500+ modern companies that already trust CloudTalk to have MORE and BETTER calls.
Frequently asked questions
The IVR cost varies based on features, deployment (cloud-based or on-premise), and usage. For more details on IVR pricing, check out our IVR phone system pricing guide.
The two types of IVR are inbound and outbound. While inbound IVR handles incoming calls, outbound IVR initiates outgoing calls.
An example of an IVR service is a retail company’s phone line that allows customers to check their order status, track shipments, or request a refund, without needing a live agent.
Another name for IVR is an Interactive Voice Response system or automated phone system.
IVR stands for Interactive Voice Response, a technology that automates interactions with telephone callers.
IVR stands for Interactive Voice Response. It's the automated phone technology that lets callers interact with a company's system through voice commands or keypad presses, usually before (or instead of) reaching a human agent. The classic "press 1 for sales, press 2 for support" menu is IVR, though modern systems can also handle natural speech and route calls, answer common questions, or trigger actions on their own. Interactive voice response companies are also using AI to improve their IVR.
IVR in banking allows customers to quickly check balances, transfer funds, or report lost credit cards over the phone, without the need for a bank clerk.
Key IVR features include call routing, menu options, speech recognition, voice prompts, integration with CRM systems, call recording, and analytics. These features enable IVR systems to direct calls efficiently, gather data, and provide self-service options to users.
IVR in call centers and customer service automates call routing and allows customers to either self-serve or quickly reach the department or agent they need.
Intelligent IVR utilizes advanced technologies, such as speech recognition and AI, to provide personalized and efficient caller experiences. Learn more in our Conversational IVR guide.
IVR testing is the process of evaluating a system's performance to ensure that prompts and routing work as intended, and to identify areas for improvement.
The IVR PIN is a personal identification number that an IVR system uses to authenticate a caller's identity during automated phone interactions.
IVR vs IVA: IVR uses pre-recorded menus for navigation, while IVA (Intelligent Virtual Assistant) uses AI for natural, real-time caller interaction.
CloudTalk is the best IVR software for SMB and mid-market sales and support teams; large omnichannel operations often choose enterprise platforms like Genesys or NiCE. Compare options in our best IVR system guide.
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