9 Best AI Voice Agents for Business in 2025: A Complete Review

51% of customers prefer interacting with AI agents over humans for immediate service. What about your team—do they still prefer working without them?

Imagine this: a customer needs to reschedule an appointment, ask an urgent question, or even make a purchase—maybe in the middle of the night. How smooth or frustrating their experience feels could depend on who you have on your side.

That’s when the right sidekick makes all the difference. AI voice agents are always ready to jump in. By combining the natural flow of human conversation with the intelligence of AI, they deliver 24/7 support, cut operational costs, and create a customer experience that’s faster, smarter, and personal.

It’s a change people are picking up on. 56%¹ of consumers say they understand products better when assisted by AI agents. This is a clear sign that AI-powered conversations are becoming essential for building lasting customer relationships.

In this article, we’ve put together an updated list of the best AI voice agents available today. Whether you’re a startup looking for agility or an established company needing scalability, you’ll find everything you need here to make the right choice.

Key Takeaways

• An AI voice agent is a software that uses artificial intelligence to provide 24/7 support, fast and personalized responses, and help optimize resources by freeing up reps to focus on more strategic tasks.

• Choosing the AI voice agent that matches your business needs is key to improving the customer experience, boosting satisfaction, and building long-term relationships with your customers.

• AI Voice agent solutions vary in features, pricing, and integration capabilities. Understanding your specific demands is essential to avoid wasted investments and maximize your return on investment.

What Is an AI Voice Agent?

An AI voice agent is a virtual software program that uses artificial intelligence to understand and respond to spoken language. It listens to what you say, figures out what you mean, and then answers questions or performs tasks.

To do that, it leverages technologies such as natural language processing (NLP), machine learning, and voice recognition. This enables it to deliver natural, human-like interactions with users over the phone or digital channels.

The 9 Best AI Voice Agent Solutions For 2025

Discover top-performing platforms built to streamline communication, enhance customer service, and scale support—this voice assistant list has you covered.

CloudTalk

CloudTalk leads the way in AI-powered business calling software, purpose-built to enhance the performance of sales and customer support teams. Its AI Voice Agent, CeTe, is a human-sounding AI assistant that can make calls for you.

Trusted by more than 4,000 innovative SMBs, CloudTalk ensures crystal-clear call quality in 160+ countries, enabling teams to have meaningful, results-driven conversations.

Best for:

Compatible with businesses of all sizes, with a focus on growing SMBs

Key Features:

• AI-Powered Conversation Intelligence
• AI Voice Agent – CeTe
• Intelligent Call Routing
• Advanced AI Call Analytics
• Call Flow Designer
• Workflow Automation

Key integrations:

• HubSpot
• Pipedrive
• Salesforce
• Intercom
• Zendesk
• Zoho
• Zapier

Pricing Plans:

• AI Conversation Intelligence: $9 /user/month
• CeTe Voice Agent: $0.25/min
• Lite (For Americas): $19 /user/month
• Starter: $25 /user/month
• Essential: $29 /user/month
• Expert: $49 /user/month
• Custom: Contact CloudTalk for a tailored solution

PolyAI

PolyAI is a leading conversational AI platform specializing in creating lifelike voice assistants for enterprise customer service. Its AI agents are designed to understand callers naturally, enabling human-like interactions. 

Best for:

Large enterprises seeking scalable, multilingual voice AI solutions for customer service

Key Features:

• Multilingual Support
• Customizable AI Personas
• Reporting and Analytics
• Dialogue management

Key integrations:

• Salesforce
• Amazon Connect
• Zendesk
• Genesys Cloud
• Cisco

Pricing:

• Only upon request, based on business needs and the volume of interactions.

Spitch

Spitch is a Swiss-based company specializing in conversational AI, offering a comprehensive omnichannel platform designed to automate and enhance customer interactions. Its AI-powered solutions cater to enterprises seeking to improve customer service efficiency, compliance, and personalization.

Best for:

Large enterprises and public sector organizations aiming to modernize customer engagement

Key Features:

• Voice Biometrics (VB)
• Omnichannel
• Account management
• Reporting and Analytics

Key integrations:

• Genesys Cloud
• Microsoft Teams
• Salesforce
• Zendesk

Pricing:

• Only upon request, based on business needs and the volume of interactions.

VOCALLS

VOCALLS is a voice-first conversational AI platform that automates customer interactions across voice, chat, and email channels. Its AI-powered solutions are designed to efficiently manage repetitive inbound and outbound tasks.

Best for:

Medium to large enterprises seeking to automate customer service operations

Key Features:

• Voicebot, Chatbot & Emailbot
• LiveTranslate
• Analytics Dashboard
• Low-Code Designer

Key integrations:

• Salesforce
• Zendesk
• Microsoft Teams
• Twilio
• Genesys Cloud

Pricing:

• Only upon request, based on business needs and the volume of interactions.

Lindy

Lindy is a versatile AI assistant platform designed to automate a wide range of business tasks, from scheduling meetings and drafting emails to managing CRM updates and conducting phone calls. With its no-code interface and extensive integration capabilities, Lindy enables users to build custom AI agents tailored to their specific workflow needs.

Best for:

Businesses of all sizes seeking to automate routine tasks

Key Features:

• AI Voice Assistant
• Event-Based Triggers
• Knowledge Base Integration

Key integrations:

• Gmail
• HubSpot
• Salesforce
• Google Calendar
• Slack
• Over 3,000 additional applications

Pricing Plans:

• Free: $0/month – Includes 400 credits 
• Pro: $49.99/month – From 5,000 credits
• Business: $299.99/month – From 30,000 credits
• Custom: Tailored automation, catering to specific business needs.

Cognigy

Cognigy is an enterprise-grade Conversational AI platform designed to automate and enhance customer service experiences across voice and chat channels. Its AI Agents combine structured automation with large language models (LLMs) to deliver personalized, efficient, and human-like interactions.

Best for:

Medium to large enterprises seeking to implement advanced AI-driven customer service solutions across multiple channels.

Key Features:

• Voice Gateway
• Generative AI Integration
• Multichannel Support
• Real-Time Translation
• Low-Code Flow Builder
• Analytics and Insights

Key integrations:

• Salesforce
• Zendesk
• Microsoft Dynamics
• ServiceNow
• Genesys
• HubSpot

Pricing Plans:

• Only upon request, based on business needs and the volume of interactions.

Bland

Bland AI is a developer-first platform designed to automate phone calls using AI-powered agents that sound human. Launched in 2023 by Isaiah Granet and Sobhan Nejad, the platform streamlines phone-based operations, such as customer support and appointment scheduling

Best for:

Developers, startups, and enterprise teams looking to embed scalable, AI-driven voice calling into their workflows.

Key Features:

• Conversational Pathways
• Voice Cloning
• Real-Time Data Injection
• Analytics Dashboard

Key integrations:

• Salesforce
• HubSpot
• Slack
• Zapier
• Make.com

Pricing Plans:

• Only upon request, based on business needs and the volume of interactions.

Synthflow

Synthflow AI is a no-code platform that enables businesses to build and deploy AI-powered voice assistants for automating phone calls. Synthflow AI allows users to create custom voice agents that handle inbound and outbound calls, schedule appointments, and integrate with existing systems.

Best for:

Small to medium-sized businesses and agencies looking to automate customer interactions

Key Features:

• No-Code Assistant Builder
• Real-Time Call Automation
• Multilingual Support
• Workflow Automation
• Analytics Dashboard

Key integrations:

• HubSpot
• Salesforce
• Zoho CRM
• GoHighLevel​
• Slack
• Zapier
• Make.com

Pricing Plans:

• Starter: $29/month
• Pro: $375/month
• Growth: $750/month
• Agency: $1,250/month
• Custom: Upon request

Leaping AI

Leaping AI builds voice agents tailored for businesses managing over 100,000 calls annually. These human-like AI agents handle complex workflows, automate up to 70% of customer support calls, and consistently maintain around 90% customer satisfaction – all while improving over time.

Best for:

Mid-market and enterprise businesses with high call volumes seeking to automate complex customer support workflows.

Key Features:

• No-Code Conversation Builder
• Human-Like AI Voices
• Real-Time Call Automation
• Multi-Stage Prompt Handling
• Conversation Analytics Dashboard
• AI-Powered Call Evaluations

Pricing Plans:

• Pay as You Go
• Custom Pricing (for enterprise-scale needs)

Key Benefits of an AI Voice Agent

Keeping up with customer expectations isn’t easy, but AI voice assistants can take a big load off your team. They handle simple tasks, speed up responses, and keep service levels high. Let’s break down the biggest benefits.

Provide 24/7 Support and Boost Satisfaction

With an AI voice agent software, your business can assist customers at any time, even on weekends and holidays. No more frustrated customers waiting for help. Instead, you build trust and improve customer satisfaction.

Lower Expenses Without Sacrificing Quality

By automating repetitive tasks and handling simple inquiries, you can significantly reduce the need for large support teams, allowing for a more efficient use of your budget.

Solve Inquiries Fast and on the First Try

With an AI voice agent platform, customers don’t have to wait on hold or repeat themselves. The system quickly understands what they need and delivers fast, accurate answers, often resolving issues right on the first call. 

Scale Up Without Adding to the Headcount

When call volumes spike—whether during busy seasons or expanding operations—your AI voice agent can handle the extra load with no problem. You keep things running smoothly without hiring extra staff.

Ensure Quality Standards in Every Interaction

No matter when or why customers call, your AI voice agents ensure every interaction feels professional, friendly, and consistent. That means no slip-ups, no mixed messages—just reliable, high-quality service.

How AI Voice Assistants Improve Your Bottom Line

AI-powered Voice Agents go far beyond basic call handling. They automate interactions, streamline processes, and create faster, more personalized, and efficient experiences for both customers and teams.

Here’s how these solutions can make a real impact in essential use cases for businesses of all sizes:

Lead Qualification: Identify Hot Opportunities Faster

Imagine a language school receiving dozens of daily calls from people interested in courses. An AI voice sales agent can ask qualifying questions—like language proficiency and schedule availability—and then route the most promising leads to the enrollment team.

Even better, the AI voice agent can switch between multiple languages, providing personalized service to students from around the world. The result? Greater productivity for representatives and higher enrollment rates.

Reminders: Reduce No-Shows and Late Payments

If your customers struggle with forgetfulness, this is the fix. A physical therapy clinic, for example, with scheduled sessions and payment plans, can reduce missed appointments and late payments.

An AI voice agent can send personalized automated calls with reminders, including the date, time, and instructions. This reduces no-shows, improves cash flow, and frees up staff for more complex tasks.

Meeting Scheduling: Automate Your Calendar Management

Forget long email threads or back-and-forth calls. An AI voice agent can call, check availability, confirm the best time, and automatically update everyone’s calendar.

A Recruitment agency, for instance, can save time by using AI to schedule interviews between candidates and hiring managers, allowing them to focus on preparation instead of coordination. 

Call Transfers: Quickly Route Customers to the Right End

Tired of asking “Who should I transfer this call to?” A smart voice agent can identify the reason for the call and, integrated with an IVR system, transfer it directly to the appropriate department—no waiting lines, no repeating information.

This results in a smoother customer experience and less workload for your team

24/7 Support: Answer FAQs Anytime

It’s late at night, and someone wonders, “What documents do I need for tomorrow’s appointment?” AI voice assistants can handle these kinds of questions at any time—day or night.

This keeps your support running around the clock and customer satisfaction high.

Transaction Handling: Automate Simple Operations Securely

For tasks that don’t need a human touch, an AI voice agent offers a fast, secure solution. A digital bank, for example, can use AI to authenticate users and handle basic transactions—such as bill payments or money transfers—without moving a finger.

These voice agents ensure seamless self-service while maintaining security and freeing up human resources for strategic tasks.

How to Choose the Right AI Voice Agent Solution

Before adopting an AI voice agent, it’s essential to carefully evaluate a few key factors. After all, this agent will be the voice of your company. Here’s what you should consider:

• Accurate Voice and Language Recognition: Avoid miscommunication by choosing an AI agent that quickly and accurately understands customer requests. Poor recognition can lead to frustrated customers, longer calls, and lost business.

• Seamless Integrations: Make sure the AI agent connects easily with your CRM, help desk, and sales tools to keep operations flowing smoothly. Integrated systems mean less manual work, faster service, and better customer experiences.

• Customization and Scalability: Pick a platform that lets you tailor conversations and grow alongside your business. Customizable, scalable solutions ensure you meet today’s needs and easily handle future demand without starting over.

• Data Security and Privacy: Protect customer trust and avoid legal headaches by choosing a solution with end-to-end encryption, secure authentication, and compliance with regulations like GDPR.

• 24/7 Support and High Reliability: Ensure your AI agent is always available by choosing a provider with technical support and high server uptime. A reliable system prevents costly service disruptions.

• Transparent Costs: Look beyond the upfront price to evaluate ongoing costs like maintenance, updates, and integrations. Straightforward AI voice agent pricing helps you stay within budget and avoid financial surprises later.

• Advanced Analytics and Reporting: Tracking your activities is crucial for keeping things on track and making smarter decisions. Strong analytics turn every customer interaction into an opportunity to improve your service and grow your business.

Talk to CeTe and Discover a Smarter Way to Grow

If you still think AI assistants are only good for answering FAQs, it’s time to meet CeTe, CloudTalk’s AI voice agent and your 24/7 sidekick. Once you talk to them, you’ll see that a true AI voice agent doesn’t just react to requests; it creates new opportunities.

CeTe speaks multiple languages, integrates seamlessly with your existing toolstack, and handles the calls you don’t need a human for—plus the ones you never had the time or resources to make. It’s like having an extra team, without the overhead.

Choosing the right AI solution means building a more proactive, efficient, and customer-focused business. It helps you recommend better options, personalize every conversation, and turn everyday calls into real results.

Ready to see what’s possible? Schedule a demo today and talk directly with CeTe. They will be happy to explain how they can help grow your business.

Source:

1. AI Customer Service Statistics