Record, Transcribe & Analyze Calls with Conversation Intelligence
Ditch the manual call analysis and guesswork. Automatically transcribe, summarize, and analyze every call—so your team gets instant clarity on what was said, how it was said, and what to do next.
from 1,660+ reviews
The Benefits of AI
The Data You Asked For—and the Gold Hidden Between The Lines
With AI-powered conversation intelligence, you don’t just see what happened—you understand why. Sentiment, topics, patterns, and context are uncovered automatically, giving you a deeper understanding of every call in minutes.
For Sales People
Use AI conversation intelligence to identify objections, gauge interest, and revisit key points in your interactions. Focus on building relationships; the rest is on us.
For Support Agents
Read between the lines of customer interactions. Easily track sentiment and recurring topics. Deliver better service and resolve issues faster.
For Managers
Coach smarter, not harder. Gain data-driven insights into your team’s performance, identify areas for improvement, and mirror what works from top performers.
Feature breakdown
What Can You Do with Conversation Intelligence Technology
Multi-lingual Analysis
Deliver Exceptional Service—No Matter the Language
Language shouldn’t stand between your team and your customers. With automatic detection and translation, conversation intelligence tools help you understand every call—so you can solve issues faster, personalize support, and earn trust across borders.
AI-powered aggregated analytics
Step Into Your GTM Cockpit for Total Performance Control
Our conversation intelligence platform brings all your call data into one clear, unified dashboard. Track talk-to-listen ratios, sentiment shifts, topic trends, and more—giving you a full picture of team performance without digging through reports.
Pricing Overview
Add AI Conversation Intelligence to any CloudTalk plan, for as many users as you need.
Make AI part of your toolkit
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Built-in integrations
Country phone coverage
Increase in call volume
Fewer missed calls
Outbound success rate
Trusted by professionals
Discover + Integrations
Conversation Intelligence—Everything You Need to Know
What is Conversation Intelligence and Why It Matters
Definition of Conversation Intelligence
A conversation intelligence platform is a system that automatically transcribes, analyzes, and extracts insights from voice conversations. It uses AI features to capture everything from key topics and sentiment shifts to talk/listen ratios and recurring themes.
Importance of Conversation Intelligence in Modern Business
Conversation intelligence helps businesses go beyond the words spoken on a call to uncover how the conversation unfolded and why it mattered. By turning calls into structured data and actionable insights—like sentiment trends, talk patterns, and recurring topics—it reveals what drives outcomes, what needs attention, and where teams can improve.
As calls continue to be a primary channel of communication, conversation intelligence becomes a critical tool for scaling insights without scaling headcount.
Key Features of Conversation Intelligence
Conversation intelligence platforms bring together voice data, AI, and analytics to create a full picture of every conversation. The best platforms do more than just transcribe—they extract meaning, track patterns, and surface opportunities that might otherwise go unnoticed.
Transcription and Call Summaries
- Automatically transcribes calls
- Highlights key moments and action items
- Creates shareable summaries and searchable logs
Sentiment Analysis
- Detects tone shifts and emotional cues throughout the call
- Flags dissatisfaction, urgency, or positive sentiment
- Helps teams prioritize follow-ups and coach on soft skills
Topic Extraction and Trend Identification
- Identifies recurring themes, questions, and objections
- Tracks emerging topics across customer conversations
- Surfaces training and product improvement opportunities
Talk Ratio and Participation Metrics
- Measures who spoke when, and for how long
- Helps assess rep engagement and customer listening
- Informs coaching around call structure and timing
CRM and Workflow Integrations
- Syncs with tools like Salesforce, HubSpot, and Zendesk
- Logs summaries, transcripts, and insights automatically
- Triggers workflows based on call outcomes or tags
Security, Privacy, and Compliance
- Encrypts call data and access permissions
- Meets compliance and security standards like GDPR and HIPAA.
- Ensures sensitive data is protected at every stage
CloudTalk is the best conversation intelligence software for modern teams. It brings all these features together in one powerful, easy-to-use platform that helps businesses drive performance, improve customer experience, and scale insight-driven decisions.
Explore the Benefits of Conversation Intelligence
Conversation intelligence turns calls into a strategic asset. Instead of relying on notes or memory, teams get a shared source of truth—with insights that help them move faster, coach better, and grow smarter.
Productivity and Time Savings
Free your team from repetitive manual work and speed up daily workflows.
- Cuts manual call reviews by up to 80%
- Saves agents 5+ minutes per call with auto-tagging and summaries
- Streamlines onboarding and ongoing coaching
Revenue and Sales Impact
Know what actually drives revenue, highlighting winning patterns and helping sales teams turn insights into more closed deals.
- Reveals what top performers say and do differently
- Tracks key sales moments like pricing, objections, and next steps
- Accelerates pipeline velocity with smarter follow-ups
Support Quality and Customer Experience
Deliver consistent, high-quality support across every touchpoint. Real-time insights help teams catch issues early and improve every customer interaction.
- Improves QA with real-time sentiment and call scoring
- Identifies trends behind repeat issues or escalations
- Ensures consistent support across regions and teams
Training, Coaching, and Onboarding
Give your team a head start. Use real call data to coach and ramp up new hires faster and more effectively.
- Provides real examples for training sessions
- Flags coaching opportunities automatically
- Shortens ramp time for new hires
Strategic Insights and Business Alignment
Bridge the gap between data and action. Conversation intelligence connects frontline feedback to broader business goals and cross-functional strategies.
- Tracks how messaging lands across teams and markets
- Surfaces gaps in enablement, process, or product
- Aligns marketing, sales, and CX around real customer voice
Implement Conversation Intelligence with Confidence
Getting started with artificial intelligence conversation is easier than you think. With the right tools and setup, you can turn raw call data into business-changing insight—fast.
Choose the Right Provider
Start with a platform that can fit your business needs. The best conversation intelligence solutions are easy to use, secure, and built to scale.
- Look for native integrations with your existing tools
- Prioritize platforms with strong security and compliance credentials
- Make sure reporting is clear, flexible, and real-time
CloudTalk checks every box. As one of the top conversation intelligence solutions on the market, it combines powerful AI features, intuitive UX, and seamless integrations to help teams move faster, coach better, and grow smarter—all without added complexity.
Define Use Cases and Success Metrics
Identify where conversation intelligence will create the most value for your business.
- Are you coaching reps, improving support, or both?
- What insights are currently missing from your calls?
- How will you measure success (e.g. time saved, CSAT, win rate)?
Train the Platform with Real Conversations
Lay the groundwork with real, relevant data.
- Import recent call data to build initial models
- Review auto-generated summaries and tags
- Calibrate for accuracy and relevance over time
Integrate with Core Tools and Systems
Make insights instantly actionable across your workflow.
- Connect your CRM, helpdesk, and call center software
- Ensure transcripts and insights flow directly into workflows
- Enable alerts or follow-ups based on conversation outcomes
Monitor, Iterate, and Scale
Start small, improve continuously, and scale with confidence.
- Review performance and user feedback regularly
- Expand use across teams, geographies, and call types
- Continuously refine based on new data and goals
Conversation Intelligence Platform Pricing
Pricing depends on how much data you process, how many users need access, and which features you activate. Whether you’re scaling fast or starting small, choose a platform that fits your needs without locking you into complexity.
Common Pricing Models
- Per-user licensing for predictable team costs
- Usage-based pricing based on call volume or minutes
- Tiered plans with feature-based upgrades
Scalability and Hidden Costs
- Check for charges on storage, integrations, or analytics
- Make sure onboarding and support are included
- Choose a provider that grows with your team
Calculating ROI
- Compare the platform cost to the manual review hours saved
- Factor in faster ramp time, higher rep output, and improved CX
- Use insights to drive long-term gains across GTM teams
CloudTalk offers transparent, flexible pricing plans for conversation intelligence, built to support teams of all sizes. The AI features can be added to CloudTalk’s plans for just $9 per user/month, billed annually.
Fewer hours on call reviews. More time for customers.
See how CloudTalk’s AI saves managers 80% of review time and gives agents 5 minutes back after every call.
