Intermedia Unite Pricing & Plans: Full Guide for 2025

Cloud tools keep teams connected and sharing info in real time. And if you’re researching unified communications platforms, chances are you’ve come across Intermedia Unite. But does it actually live up to the hype?

Intermedia Unite is a well-established cloud communications solution that bundles VoIP, video conferencing, chat, file sharing, and more into one tidy package. It’s ideal for enterprises that need a robust, all-in-one system.

While Intermedia Unite does pack a punch in terms of features, it’s not always the best fit for small or even mid-sized businesses. Why? Mainly because of its complex pricing, paywalled add-ons, and tools that may be overkill for teams just looking to handle calls, collaborate, and grow without the enterprise-level price tag.

In this guide, we’ll unpack every layer of Intermedia Unite’s pricing and features and offer an alternative that might just suit your needs better.

Key takeaways

• In contrast, platforms like CloudTalk offer simpler, more flexible pricing with powerful native calling features out of the box.
• Intermedia Unite is a powerful UCaaS platform primarily designed for large enterprises.
• It combines calling, chat, video, and file collaboration in one platform.
• Pricing starts around $25–$30/user/month, but actual costs may vary depending on usage and add-ons.
• For SMBs or fast-growing teams, many essential features are locked behind upgrades or add-ons.

Overview of Intermedia’s Pricing & Plans

Intermedia Unite offers a handful of plans. Each plan is designed to cater to different team sizes and technical needs.  That said, while the base pricing starts at a seemingly competitive rate (at $22.99), the true cost can climb fast once you factor in add-ons, devices, and premium features.

For Teams Advanced” Plan

For businesses that rely on Microsoft Teams, the Unite For Teams Advanced plan enhances collaboration with built-in cloud phone capabilities without requiring a separate Teams Phone license. 

This plan integrates Intermedia’s calling, contact center, and archiving features directly into Teams, streamlining communication and improving workflow efficiency.

Pricing

• $22.99 per user/month

Key Features

• Enterprise PBX with 100+ calling features
• Unlimited domestic and international calling (33 countries)
• Advanced call queues and hunt groups
• Business SMS for seamless messaging within Teams
• Presence sync to avoid workflow interruptions
• Call monitoring, whisper, and barge for team supervision
• AI-powered call analytics and reporting
• 30-day rolling archiving of SMS, call history, recordings, and voicemails
• CRM integrations with Salesforce, ServiceNow, and others
• Supports lobby and conference room phone setups

Add-ons: Available

Best For

• Companies already using Microsoft Teams for collaboration
• Businesses needing a cloud-based phone system without an extra Teams Phone license
• Teams looking for integrated voice, chat, and analytics in a single platform

Pro Plan

The Pro plan is designed for businesses that need an advanced cloud phone system with built-in collaboration tools, AI-powered automation, and seamless messaging. It combines voice, video, chat, and SMS in a single solution.

Pricing

• $27.99 per user/month

Key Features

• Includes everything in the Teams Advanced plan
• AI Assistant for automated meeting summaries and call insights
• One-on-one and group chat for team collaboration
• Unlimited AI-enabled video meetings (up to 100 participants)
• File storage of 50 GB per user
• CRM integrations for customer management
• Contact center support for enhanced call handling

Add-ons Available

• Microsoft 365 integration for seamless document collaboration
• Additional file storage upgrades
• Toll-free business numbers

Best For

• SMBs and growing teams that need a full communication suite
• Businesses looking for AI-powered insights and automation
• Companies that require seamless integration with CRM and business tools

Enterprise Plan

The Enterprise plan is the most comprehensive option, designed for high-volume teams and enterprise-level businesses that need advanced communication features, extensive storage, and deeper CRM integrations.

Pricing

• $32.99 per user/month

Key Features

• Includes everything in the Pro plan
• AI-powered video meetings (up to 200 participants)
• File storage increased to 200 GB per user
• Advanced CRM integrations, including Salesforce and ServiceNow
• Enhanced analytics and reporting for enterprise-level insights
• Priority support for large teams

Add-ons: Available

Best For

• Large enterprises and high-volume customer support teams
• Businesses that need integrated CRM, AI-driven insights, and advanced analytics
• Companies requiring enterprise-level storage and compliance

As of now, there are no additional core plans listed under Intermedia Unite. However, you can find plenty of add-on services exist.

CloudTalk vs. Intermedia Unite Comparison Table

Choosing the right cloud communication platform can make all the difference in your business efficiency. Both CloudTalk and Intermedia Unite offer unified communication solutions.

However, CloudTalk provides more flexibility, automation, and advanced calling features, especially for sales-driven teams and customer support centers.

Below, we compare CloudTalk vs. Intermedia Unite in terms of pricing, features, and value for money.

Intermedia Unite (as seen in Intermedia Unite reviews) lacks key features like predictive dialers, smart dialers, power dialers, WhatsApp integration, and advanced automation, which come standard with higher-tier CloudTalk plans.

Intermedia Unite: Are There Additional Costs?

When choosing a unified communications provider, it’s important to understand the full cost of ownership beyond the base plan pricing. 

Intermedia Unite’s Best Features

While Intermedia Unite offers a range of communication tools, some features require additional fees or add-ons. This is something to keep in mind since it may impact your overall budget planning. Here are potential additional costs to consider:

• Archiving beyond 30 days comes at an extra cost for longer retention needs.
• Toll-free and additional numbers are available, but not covered in the base plans.
• Fax functionality is offered, priced separately at $12.99 per line each month.
• Advanced contact center tools and AI-driven insights require separate licensing.
• Microsoft 365 integration is optional and billed at $12.50 per user/month.

Key Features That Stand Out

Now, let’s review these features in more depth:

1. Microsoft Teams Integration
   
   One of the biggest advantages of Intermedia Unite is its deep integration with Microsoft Teams, allowing businesses to embed calling, SMS, and contact center features directly into Teams.
   
   Best for: Organizations that already rely on Microsoft Teams and want to enhance it with VoIP capabilities without needing a separate Teams Phone license.
   
   What could be better? Some users might find the integration unnecessary if they don’t use Teams extensively, making the additional cost less justifiable.
   
2. Enterprise-Grade VoIP & Global Calling
   
   All plans come with unlimited domestic and international calling in 33 countries, helping businesses manage cost-effective global communications.
   
   Best for: Companies with international clients or remote teams looking for a predictable pricing structure.
   
   What could be better? Coverage is limited to 33 countries, whereas other providers, such as CloudTalk, support over 160 countries, making it a better fit for truly global operations.
   
3. AI-Powered Call Management & Analytics
   
   The Pro and Enterprise plans include an AI Assistant, helping businesses with call insights, reporting, and productivity analysis.
   
   Best for: Companies looking for data-driven decision-making and workflow optimization.
   
   What could be better? The AI Assistant is only available in higher-tier plans, meaning smaller teams may miss out on automation benefits unless they upgrade.
   
4. Call Center Features & CRM Integrations
   
   The Enterprise plan includes integrations with Salesforce, ServiceNow, and other CRMs, helping teams streamline workflows and improve customer interactions.
   
   Best for: Businesses that need contact center functionalities, like call queuing, routing, and monitoring.
   
   What could be better? Many advanced call center features require additional add-ons, making it necessary to evaluate the total cost before committing.

A Closer Look at Intermedia Unite Add-Ons

While Intermedia Unite offers several core communication tools, some features are only available as paid add-ons. Here’s a quick breakdown:

• Extended Archiving: Businesses requiring 1-year, 3-year, or 10-year archiving beyond the 30-day rolling retention will need a paid upgrade.
• Toll-Free & Additional Phone Numbers: Toll-free numbers and extra business lines are available, but pricing varies based on usage.
• Fax Lines: Dedicated fax services can be added for $12.99 per month.
• Microsoft 365 Business Standard: This integration costs $12.50 per user/month, separate from the base Intermedia Unite plan.
• Advanced Contact Center Features: Multi-channel engagement (voice, SMS, chat, email) and AI-powered analytics are additional services with pricing on request.

Intermedia Unite Pros and Cons

While Intermedia Unite is a strong option for Microsoft-centric businesses, there are clear trade-offs to consider in terms of features, pricing, and scalability.

Why Businesses Switch to CloudTalk from Intermedia Unite

CloudTalk is designed for businesses that prioritize high-performance calling, automation, and global expansion. While Intermedia Unite offers a solid unified communications platform, it lacks the advanced dialer systems, automation tools, and sales-driven AI capabilities that CloudTalk delivers.

Here’s why customers pick CloudTalk over other services:

We have recently switched to CloudTalk from another phone system, and the change is a breath of fresh air. We use CloudTalk for all our inbound and outbound calls on a daily basis. All calls are automatically recorded and logged into our CRM, ready for us and our customer support team to refer back to should they require it. The initial set up and the integration into our CRM were smooth, and the CloudTalk customer service team was very helpful with this.

Ibrahim A., Front End Web Designer

Highly recommend CloudTalk for any business looking for a professional, easy-to-use, and robust cloud phone solution. It’s definitely been worth every penny!

Nikodem A., CSS Team Lead

Intermedia Unite vs. CloudTalk: CloudTalk Takes the Lead on Pricing

Intermedia Unite offers a strong VoIP and UCaaS solution, but businesses should review potential add-ons and extended service costs to ensure the selected plan aligns with their budget and feature needs. 

For teams that require built-in automation, dialers, and AI-driven insights, comparing options like CloudTalk may provide a more cost-effective long-term solution.