Call Forwarding Software
Never miss a critical conversation and ensure first-call resolution with CloudTalk’s call forwarding software.
- Connect instantly: Pass callers directly to the right teammate to resolve issues faster.
- Forward anywhere: Route inbound calls to mobile phones, secondary devices, or external numbers.
- Set up in seconds: Create custom forwarding rules in just a few clicks—no IT required.
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”
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Increasing productivity for 200 customer support agents
“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”
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Delivering success for Glovo’s customer support team
“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”
Read case studySmart Call Forwarding
Guide Your Customers with Confidence
Direct your customers to the right agent or department in the best way possible.
Never Miss a Customer Call Again
Missed calls are missed opportunities. Whether your team is in a meeting, on another call, or outside working hours, unanswered calls create gaps in customer service and revenue loss.
CloudTalk’s phone forwarding services ensure that every call gets answered by automatically redirecting it to another device, teammate, or external number. With flexible routing options, you can keep your lines open 24/7.
Resolve Issues Faster
The quicker a caller reaches the right person, the higher the chance of resolving their issue on the first try. CloudTalk’s phone forwarding system uses smart routing logic—including caller-based and skill-based call routing—to direct calls to the most suitable agent or department automatically.
You can also combine this with a customizable IVR menu that helps callers self-navigate to the right destination. The result: reduced wait times, fewer unnecessary transfers, and a higher first-call resolution rate.
Support Your Remote & Flexible Team
Today’s remote teams work from anywhere, and your phone system should too. Rigid infrastructure and office-bound setups no longer cut it in a hybrid world.
CloudTalk’s cloud-based call forwarding app allows your team to not only receive calls on any device, wherever they are, but also forward calls to mobile phones, laptops, or external lines. This keeps your team responsive from any location.
Streamline Team Efficiency
Every second counts in a busy support or sales environment. Internal confusion about who should handle a call can lead to delays and frustration.
CloudTalk’s internal call forwarding system and extension system streamlines communication. Calls are quickly routed to the right agent or department, minimizing downtime and maximizing team productivity.
How to Set Up Call Forwarding in CloudTalk
- Open Call Flow Designer and click the + icon to open the options.
- Add Forwarding Step: Drag and drop steps like “Condition Splitter,” “Call to group,” or “Redirect to External Number” into the flow.
- Set conditions (e.g., weekends, specific hours) and input the extensions or external forwarding numbers and wait times.
- Save your new call flow.
Features
Enhance Your Call Forwarding Software
Call Flow Designer
Design your inbound calling journey to fit the unique needs of your business and customers’ expectations.
VIP Queues
Assign VIP tags to your higher-priority customers so they can skip the queue and reach the right agent instantly.
Skill-Based Routing
Assign custom skills to your agents or teams and route customer calls automatically based on their expertise.
Caller-Based Routing
Automatically route customers based on factors such as location, purchase history, and language.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
Frequently asked questions
Yes. CloudTalk forwards calls globally and lets you use international numbers to set time-based rules, so routing stays consistent across regions and time zones.
Call forwarding is available in all CloudTalk plans, but plan coverage may vary depending on the numbers in your account. Check your plan details or upgrade for advanced routing options.
Absolutely. Combine forwarding with IVR, skill-based routing, caller-based rules, and call flows to route every call to the best destination.
CloudTalk is built for busy teams. Forwarding stays stable during peak times, with call queues and fallback paths to keep calls moving.
Yes. Update rules instantly in the dashboard or Call Flow Designer to reroute calls for holidays, closures, or urgent changes.
CloudTalk is easier to manage, supports smart routing, works anywhere, and updates instantly—no hardware, carrier calls, or manual setup.
Yes. CloudTalk integrates with CRMs and helpdesks, such as Salesforce, HubSpot, and Pipedrive. Your team can forward calls with context and keep customer data in sync.
Still have questions?
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