Flagship Feature

10X Your Reach with Parallel Dialer + Automatic Voicemail Detection

Supercharge your sales outreach by multiplying your dialing power. With a few clicks, you can automate dialing, call multiple leads simultaneously, and connect agents only to answered calls.

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Maximize Your Sales Potential

300-350 Calls per Hour

Make exponentially more calls compared to the 30–40 per hour typical with manual dialing.

30% Boost in Sales

By reducing idle time and increasing connect rates, sales teams close more deals in less time.

Minimal Idle Time

Keep your agents engaged, connecting them only to live prospects with minimal downtime.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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Benefits of Parallel Dialer

Build More Connections – Faster

Call Faster with Up to 10 Lines at Once

Stop wasting time dialing one number at a time. Parallel Dialer calls up to ten numbers at once. Multiply your interactions with live prospects, maximize talk time, and unlock more opportunities to convert leads into customers. Reach more people in less time and keep momentum strong throughout your sales day.

Answering Machine Detection + Voicemail Drop

80% of outbound calls go to voicemail, and reps shouldn’t spend time listening to ringing phones. Unlike other dialers that take 4-5 seconds to detect voicemail, CloudTalk identifies it in just 1.5 seconds, so agents skip dead calls. When voicemail picks up, the system drops a message and moves to the next dial.

Sync CRM to Keep Reps Focused on Selling

Connect your CRM to the Parallel Dialer and eliminate manual tasks that slow reps down. Automatically import contact lists, log every interaction, and track performance in real-time. Your team stays organized, never misses a follow-up, and spends more time having meaningful conversations.

Add More to Your Pipeline, Without More Headcount

Why hire more when you can do more with the team you have? Eliminating wasted dials and maximizing live connections allow your team to handle more calls and book more meetings without increasing headcount. Perfect for growing businesses and budget-conscious teams, Parallel Dialer helps you scale without stretching your finances.

Intelligent Dialing

A Better Way to Maximize Outreach

Speed up your outreach process with automation
and connect with live prospects.

What is a Parallel Dialer?

Parallel Dialer is an autodialer designed to maximize efficiency by dialing multiple numbers at once. When a call is answered, it connects the respondent to an available agent, while the system automatically handles unanswered calls, busy signals, and voicemails.

This approach reduces agent idle time and ensures higher call throughput, making it ideal for outbound operations focused on reaching large volumes of contacts quickly, such as telemarketing or collections.

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How Do Parallel Dialers Work?

The process begins by loading a call list, typically integrated with a CRM or database, into the dialer. The dialer then starts dialing several numbers at once, leveraging voice detection technology to identify live answers versus voicemails, busy signals, or disconnected lines.

Once a live connection is established, the system instantly routes the call to the next available agent. If no agents are free, the algorithm temporarily slows the dialing rate to prevent dropped calls.

These systems may also incorporate machine learning to refine dialing patterns based on historical data, improving efficiency over time and maintaining a balance between maximizing call volume and ensuring a smooth workflow for agents.

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Features

Other features you might like

Flagship Feature

Power Dialer

Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents.

Learn more

Flagship Feature

Smart Dialer

Create custom single-click call queues with numbers from any website or CRM, and lower call times by up to 50%.

Learn more

Flagship Feature

Click-to-Call

Automatically convert phone numbers from the web into a clickable format and call them instantly.

Learn more

Flagship Feature

Campaigns

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.

Learn more

Frequently asked questions

Everything you need to know about the product and billing.

What is a parallel dialer?

A parallel dialer is an automated system that dials multiple phone numbers simultaneously for each sales agent, connecting them only when a live person answers. This technology increases efficiency by reducing the time agents spend on unanswered calls.

How does a parallel dialer differ from a power dialer?

A power dialer calls one number at a time from a list and moves to the next only after the current call ends, offering more control and personalization. In contrast, a parallel dialer dials multiple numbers at once, connecting agents to the first live answer, thus maximizing call volume and efficiency.

Can a parallel dialer integrate with my existing CRM?

Yes, CloudTalk’s Parallel Dialer integrates seamlessly with popular CRM platforms like Salesforce, HubSpot, and Zoho. This integration allows for automated call logging, lead management, and real-time performance tracking.

Will using a parallel dialer increase my connection rates?

Absolutely. By dialing multiple numbers simultaneously and connecting agents only to live answers, parallel dialers significantly boost connection rates, allowing sales teams to engage more prospects in less time.

Are parallel dialers compliant with regulations like the TCPA?

Compliance depends on configuration and usage. The Telephone Consumer Protection Act (TCPA) in the U.S. has specific restrictions on automated dialing to mobile numbers without consent. CloudTalk’s Parallel Dialer adheres to all relevant regulations.

How does a parallel dialer improve sales team efficiency?

By reducing the time agents spend on manual dialing and waiting for answers, parallel dialers enable them to have more live conversations, increasing productivity and the potential for higher sales conversions.