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Call Quality: For the best experience.
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Build-in Features: Come without extra charges.
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Fully in-house build software.
Vonage
Pricing
Starts at $25 per user/month
Starts at 19,99$. Requires a one-year contract.
Increased Productivity
70+ built-in reliable features
3rd party apps
International Numbers
85
Integrations
35+
20+
Effective Call Routing
Caller information is available a while after the call is picked up.
Global Customer Support
US only
Business Hours
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Contact Management
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Workflow Management
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Telemarketing Management
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Advanced Analytics
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4,000+ call centers and phone systems powered by CloudTalk and counting
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
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Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.
We believe that a strong connection is a key to the best customer experience. Therefore thanks to strong partnerships with telco companies we are able to secure better calling routes and offer stronger connections across the globe. Your live call quality is monitored and ensures that your calls are connected via the best possible call routes and operators.
Allow your agents to simplify their work and create tasks directly from CloudTalk. Integrate CloudTalk with your favorite business tool like LiveAgent, Help Scout, or Magento and streamline your agents’ work, as they don’t have to operate multiple systems at once.
Spread your customer care even further with CloudTalk’s international numbers feature. You can acquire specific numbers with geographic or non-geographic codes from over 160 countries (try the USA, Canada, Australia, Singapore, Philippines or India, and many more numbers). These calls are more likely to be picked up and this option is also cheaper.
We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features
Looking for a Vonage Alternative? Look no further!
On the whole, Vonage is a reliable, tried-and-true VoIP provider. But virtual phone software isn’t one-size-fit all; what’s great for one business might leave another wanting more.
That’s why we’ve compiled a list of the 13 alternatives to Vonage. We hope the information provided in this article will help you make the best decision possible for your business.
So, without further ado, let’s take a look at the competition:
Here’s why you should give CloudTalk a try:
#2 8×8 vs. Vonage
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
There are 2 main advantages we want to highlight.
Analytics. The provider went far with their focus on tracking large-scale business processes.
The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Comprehensive integrations with software like:
Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:
Office is required: You need an office in the location where you want to call in order to get a number from there.
Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.
Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.
Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.
8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies.
Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.
#3 Nextiva vs. Vonage
Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.
The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work.
First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, the 24/7 support is always there to assist you.
Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider.
Nextiva’s plans are clearly stating what customers get for the price they pay.
See detailed pricing here:
Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.
Yet, the software is missing several essential integrations.
#4 RingCentral vs. Vonage
When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself.
RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.
Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.
The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process.
RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com.
RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it.
There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.
Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.
Features like:
are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
A Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest.
RingCentral’s pricing list starts with:
Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).
RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.
#5 Ooma vs. Vonage
Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.
Go for Ooma if you search for something simple. There are also many guides to help you through it or an option to contact their customer support via phone or live chat.
It includes productive features like voicemail-to-email forwarding, caller ID, or video conferencing. You can integrate Ooma into Google Voice, what’s handy for enhancing international communication.
Ooma has both desktop and mobile apps for Android and iPhone, something that sets it apart from competitors.
Although the setup is very simple and you can seek assistance from guides or customer support, there is no in-person training involved.
Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother.
Ooma lacks reporting and analytics capabilities.
Ooma’s pricing list starts with:
To get video conferencing, call recording, and a desktop application, you need to purchase a Pro plan.
While Ooma is a good solution for a home phone service for small businesses up to 500 employees, for bigger companies, it’s highly limited.
The setup is fast and simple, with basic features organizations need for efficient communication, and it offers both desktop and phone apps.
On the flip side, it lacks reporting and analytics tools, and a lot of important essential features are only available in higher-tier plans.
#6 Dialpad vs. Vonage
If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
Dialpad’s scalability fits both small and large businesses.
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%.
You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more.
With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.
The provider has a modern, well-organized UI, and offers a mobile application, and training videos.
While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.
The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.
Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages.
The Pro plan is $35 per user per month.
Pricing for the Enterprise plan is determined on a case-by-case basis.
While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.
Dialpad even offers a free unlimited video calling pack for personal use.
#7 GoTo Connect vs. Vonage
GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.
Something every GoTo Connect will appreciate is the free-of-charge onboarding assistance you receive when you first join.
From that point, users can enjoy a strong mobile experience, great predictive dialers, and a reliable selection of knowledge base and training videos.
One of the first downsides users will notice when using GoTo Connect is the solution’s lack of integrations.
There are a fair few features missing that you can expect to find with other providers, including call notes/tags, call masking, business hours, or even caller ID.
GoTo Connect offers users the choice of 3 plans, their pricing depending on how many agents you decide to onboard. For this comparison, we chose the 2-10 agent option, as it tends to be the most frequently used.
The Basic plan can support up to 20 users and costs $18 for annual and monthly payments alike.
Standard costs $29 regardless of payment frequency and can support unlimited agents.
The same applies to Premium, which will run you $43.
GoTo Connect offers an approachable VoIP experience – both financially and from an onboarding standpoint. However, the lack of several key features and integrations might be reason enough to consider an alternative.
#8 Zoom vs. Vonage
When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.
Perhaps the biggest advantage is unlimited one-on-one and group meetings in all Zoom’s plans.
Yet, the meeting duration for their basic plan is only 40 minutes.
Furthermore, Zoom offers a nice, user-friendly interface, and up to 1,000 third-party integrations.
In Zoom Phone, you’ll also get useful automation tools like Click to Call.
Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like:
Business phone features are included just in high-tier plans.
Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.
What’s more, Zoom doesn’t offer any in person-training.
Zoom One offers a free basic plan with meetings up to 40 minutes and max. 100 attendees, team chats, and 3 whiteboards.
Yet for more advanced plans, you’ll have to pay:
Zoom Phone will cost you from $89,28 per user/year (Pro plan) to $223 per user/year (Pro Global Select plan).
There are also many add-ons that you can purchase.
See more about the pricing: https://zoom.us/pricing
Zoom is a well-known robust virtual meeting tool. Over the years, it has built a strong reputation in the business world. Zoom is user-friendly, supports many third-party integrations, and provides advanced automation tools.
On the flip side, some important services only come as add-ons. Talking about that, Zoom’s prices are quite high.
#9 Google Voice vs. Vonage
Google Voice has been on the market since 2009. It offers both free and paid versions. The provider is mostly suited for small companies, but all sizes will find something to benefit from.
The free version of Google Voice offers unlimited calling within the US and Canada, which is ideal for companies with a domestic client-base.
The provider also includes Call recording in all plans.
The implementation is fairly simple. You can be up and running within minutes.
Google Voice’s customer support is there for you 24/7.
In order to access Google Voice, you must have a US phone number.
The platform also lacks popular integrations, like Slack or Zapier.
Google Voice also has certain feature limitations. You won’t get Toll-free numbers, Smart dialer, Automated Call Distribution, Call monitoring, Contact management, IVR, nor reporting and analytics.
A Starter pack will only cost you $10 users/month – up to 10 users, up to 10 domestic locations, and unfortunately, no international locations.
Business-worthy features are included in higher packs – Standard ($20 users/month) and Premier ($30 users/month).
Although both plans offer unlimited number of users and domestic locations, Standard plan also doesn’t include international locations.
Google Voice is a well-known calling platform, although the features it offers are ideal mainly for small startups and individual entrepreneurs.
You’ll get unlimited calling within the US and Canada, call recording, and 24/7 customer support services.
On the other hand, you need a US phone number in order to use Google Voice and you won’t get several popular integrations/tools.
#10 Aircall vs. Vonage
#11 TalkDesk vs. Vonage
Talkdesk has been on the VoIP scene since 2011. Their smart-calling platform has improved the communication capabilities of over 1,800 sales and customer support teams through high-tech automation and reliable call quality.
Talkdesk’s wide range of Auto and Predictive dialers help sales agents stay on top of their calling lists and meet their monthly quotas with ease.
Their customer support system – which includes video tutorials and the possibility for in-person training – is also highly-regarded.
Put simply, the scope of Talkdesk’s communications capabilities is limited. It’s designed to function as a call center platform but doesn’t provide everything businesses need when it comes to messaging and video conferencing.
It also falls short in the integration department when compared to other VoIP software.
Talkdesk’s most basic plan costs $75 per user per month.
Their intermediate plan costs $95 per user per month, and their most advanced plan costs $125 per user per month.
If you’re someone who values high-quality customer service, then Talkdesk might be for you. As mentioned, their team is highly-regarded in the industry and is more than capable of attending to whatever issues their customers throw at them. That said, if you need a call center that covers all the business communication bases, you might be better off looking elsewhere.
#12 3CX vs. Vonage
3CX is a PBX phone system for office-based teams. It runs exclusively with Microsoft Windows or Linux, so MacBook users are out of luck.
It’s a relatively basic phone system, with simple features such as Live Chat and Call Recording. It does not however feature smart capabilities such as AI or real-time transcriptions.
3CX’s biggest strength is its affordability.
It’s a bare-bones system, but one that can get the job done for small teams who aren’t interested in the bells and whistles that come with most smart calling software.
3CX lacks some of the features and integrations most businesses have come to expect when hunting for virtual phone software. For example, users cannot integrate 3CX with Pipedrive or Zapier, two of the most popular business software on the market.
3CX also doesn’t have any direct sales. It is only sold through distributors which can make the sales process, as well as the support process lengthy and costly.
3CX’s most basic plan is free.
Their first paid plan comes in at 175 euros per user per month, and their more advanced plans cost 296 euros and 330 euros per user per month, respectively.
As we’ve mentioned, 3CX is a virtual phone software for businesses who are only interested in the basics. It leaves a lot to be desired in a lot of areas, so we recommend thinking about whether or not you might need something it lacks — like integrations with Pipedrive and Zapier — at a later date.
#13 JustCall vs. Vonage
JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording, and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.
JustCall stands out amongst its competitors in 3 specific areas:
Although many useful basic features are available with JustCall’s entry-level package, there are some important ones that are kept behind a paywall. Even if you shell out for their highest-tiered plan, you’ll still have to pay additional fees for the use of call routing and voice transcriptions.
Furthermore, JustCall’s country coverage is quite lacking. They only offer local numbers in 70 countries worldwide, while many of their competitors offer numbers in over 100 — including CloudTalk, which offers numbers in over 160 countries worldwide.
Justcall’s most basic plan costs $24 per user per month.
Their intermediate plan costs $48 per user per month, and their most advanced plan requires prospective customers to contact one of their agents for pricing information.
JustCall is a fine VoIP service for those who are just starting out. Bear in mind, though, that many useful features are kept locked behind a paywall. We recommend having your checkbook at the ready if you decide to use this service.
#14 Avaya vs. Vonage
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
Avaya also offers its customers advanced omnichannel capabilities, which allows them to provide quality interactions across voice and digital channels from a single desktop window.
Avaya has a wealth of helpful features for growing businesses. Access to local and toll-free numbers, automatic call recordings and speech-to-text functionality are just a few of the things that help Avaya users work more efficiently than teams using less feature-rich software.
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
Avaya’s most basic plan costs 11 euros per user per month.
Their intermediate plan costs 17 euros per user per month, and their more advanced plans cost 23 euros and 34 euros per user per month, respectively.
Taken as a whole, Avaya is a great option for those looking to implement a virtual phone system software at their business. It’s feature-rich, providing users with a cornucopia of tools that make their day-to-day workflows much more manageable. If you can get past their old-school UI, you’ll likely be happy with this service.
As you’ve had the opportunity to see across these 13 competitors, there are plenty of Vonage VoIP alternatives to choose from – each with its own pros and cons. All you need to do is choose the one that fits your business needs the best.
But regardless of your company size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, from CRM to helpdesk, our affordable solution can help SMBs and enterprises alike. Give it a try for 14 free and see for yourself!
And for more content like this, check out our site.
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