Explore effective calling with CloudTalk features

We want you to have the best experience to deliver the best experience. CloudTalk's built-in features come with every membership without extra charges. Choose yours as a Vonage alternative and see what difference a fully in-house build software can make.

You know what to do now - switch from Vonage to CloudTalk. 

Aircall vs CloudTalk - Call center software
 

Wondering what can CloudTalk offer you above Vonage?

We have so much! But let us show you, what exactly is it about CloudTalk, that over 2 500 call centers have chosen us.
Even over Vonage. 

 
cloudtalk
Vonage 
Membership
Starting with a free trial, form 25$ per user/ per month. No hidden fees. No commitments.
Starting at 19,99$, a one-year contract term purchase is required
Guided set up 
Setting up CloudTalk takes less than 5 minutes with a help of a dedicated onboarding support manager or a new onboarding portal. 
DIY approach and self-guided tools within an online account to guide you through the process.  
Increased productivity
CloudTalk offers you more than 50+ built-in reliable features to enhance your productivity, with immediate support from our developers. 
Vonage mostly delivers its features through 3rd party apps, which can slow down your work when not working.
Effective call routing
Create the best customer experience with skills-based routing. It automatically routes the caller to the most skilled agent. Works best with IVR and ACD features.
Caller information is available a while after the call is picked up.
Worldwide available customer support
Above all CloudTalk supports you 24/7 live through different timezones with a smile.
Only US-based customer support, interactive guides are available only on-demand and for the US only. 
Training in person
 
 
Business hours
 
 
Contact management
 
 
Telemarketing management
 
 
Advanced analytics
 
 
 

Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Vonage Edition plan paid monthly.

CloudTalk Call Center software

Worldwide distributed server infrastructure

We believe that a strong connection is a key to the best customer experience. Therefore thanks to strong partnerships with telco companies we are able to secure better calling routes and offer stronger connections across the globe. Your live call quality is monitored and ensures that your calls are connected via the best possible call routes and operators.  

14 Day Free Trial

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

CloudTalk's 50+ built-in features guarantee full function
and help you build stronger customer relationships. 

Here are some of them, which we think you are going to need

Call recording
Listen to the recordings in real-time or right after the call, take notes, and improve your agent's performance. Available even for Essential membership and unlike Vonage, with unlimited recording time.
Call flow designer
Thanks to call flow designer feature you are able to manage all inbound calls coming to the call center. It ensures that callers are attended even when agents are busy. 
40+ integrations and APIs 
Work with what you are used to. 15+ most used integrations including Magento, Salesforce, Pipedrive, Zendesk, and Shopify even in Essential membership.
Blacklist
Create a blacklist within a few seconds and protect your agents' productivity from unwanted spam calls worldwide. Blacklist feature available also with Essential plans.
Business hours
Set available time for calls, away messages, and auto-redirect for off-hours.
Warm transfer
Smoothly redirect your calls over to another agent with a chance to speak with the customer first. This gives you time to explain the situation and provide faster service.
Automatic outbound caller ID
CloudTalk allows you to set an outbound caller ID automatically according to the call destination country. The call with a local caller ID is more likely to be picked up. 
 
 

We want you to be better, also thanks to a detailed analysis of recorded calls. Unlike Vonage, CloudTalk does not limit the number of hours of call recordings. All recordings are accessible anytime, from anywhere, and also downloadable if needed.

 

Need a hand in a call? The 3-way calling feature allows you to add a third person to the call and increase productivity and also save time. Add another agent or manager, help your customer, leave whenever you want ad close the deal. 

 

Spread your customer care even further with CloudTalk's international numbers feature. You can acquire specific numbers with geographic or non-geographic codes from over 140 countries. These calls are more likely to be picked up and this option is also cheaper. 

 

Stay close to your customer with personal or general SMS/text messaging Send notifications, pictures, order confirmations, shipment information, or even marketing promotions also with the Essential plan. Need an idea? Check SMS templates. 

 

Allow your agents to simplify their work and create tasks directly from CloudTalk. Integrate CloudTalk with your favorite business tool like LiveAgent, Help Scout, Shopify, or Magento and streamline your agents' work, as they don't have to operate multiple systems at once. 

 

Keep your telemarketing activities in-house. CloudTalk is designed to make your outbound calls better and your life easier with features like IVR, call recording, callback, call routing, and many more. Integrate CloudTalk with other business solutions and save your agents precious time. 


We made CloudTalk user-friendly and smart 

Take a closer look and decide yourself, if CloudTalk is a better alternative than Vonage

 

Try CloudTalk for FREE


1000+ satisfied clients have benefitted from our call center software

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Improve your contact center with CloudTalk