Category - Customer Service

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customer-churn-rate
2023-03-16

14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

CONTACT SALES TRY FOR FREE Are you struggling to retain customers in your SaaS business amidst the recession? You’re not […]

illustration customer service goals 2022 SHARE
2023-01-01

17 Customer Service Goals to Aim for in 2023

Making your customers happy should be one of your top business goals in the next year – but where do […]

illustration customer service philosophy MAIN
2022-07-25

Customer Service Philosophy: What It Is + 7 Tips on How To Create One

Lots of factors go into making a great customer service philosophy. You need to have the right attitude, be organized, […]

illustration escalation matrix SHARE
2022-06-01

How to use an Escalation Matrix in your Remote Call Center

Dealing with  customer queries takes up most of a call center agent’s time. And sometimes, the agent gets stuck and […]

illustration call bridging SHARE
2022-04-27

What is Call Bridging and How to Use it in Your Call Center

Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]

illustration how to provide excellent customer service SHARE
2022-04-19

How to Provide Excellent Customer Service?

We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]

illustration HubSpot how to turn customer service into your unique business advantage SHARE
2022-01-25

How to Turn Customer Service into Your Unique Business Advantage

If you think having a fantastic product or service can take the place of excellent customer service, think again. About […]

Empathy statements illustration
2021-11-03

How to Use Empathy Statements to Win Customers

Building successful relationships with customers are essential for providing great service and increasing sales. Whether customers call with complaints or […]

Customer service strategies
2021-10-26

10 Proven Customer Service Strategies

CONTACT SALES TRY FOR FREE Today, customers don’t only purchase products and services. More and more often, they buy ideas […]

Illustration first call resolution
2021-09-21

10 Effective Customer Service Techniques that Will Make Customers Love You

CONTACT SALES TRY FOR FREE You can have the greatest product on the market. If your customer service isn’t good, […]