Category - Customer Service

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illustration customer service philosophy MAIN
2022-07-25

Customer Service Philosophy: What It Is + 7 Tips on How To Create One

Lots of factors go into making a great customer service philosophy. You need to have the right attitude, be organized, […]

illustration escalation matrix SHARE
2022-06-01

How to use an Escalation Matrix in your Remote Call Center

Dealing with  customer queries takes up most of a call center agent’s time. And sometimes, the agent gets stuck and […]

illustration customer service goals 2022 SHARE
2022-05-25

17 Customer Service Goals to Aim for in 2022

Making your customers happy should be one of your top business goals in the next year – but where do […]

illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration call bridging SHARE
2022-04-27

What is Call Bridging and How to Use it in Your Call Center

Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]

illustration call center activities SHARE
2022-04-25

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

illustration how to provide excellent customer service SHARE
2022-04-19

How to Provide Excellent Customer Service?

We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]

illustration HubSpot how to turn customer service into your unique business advantage SHARE
2022-01-25

How to Turn Customer Service into Your Unique Business Advantage

If you think having a fantastic product or service can take the place of excellent customer service, think again. About […]

Empathy statements illustration
2021-11-03

How to Use Empathy Statements to win Customers

Building successful relationships with customers is essential for providing great service and increasing sales. Whether customers call with complaints or […]

Customer service strategies
2021-10-26

10 Proven Customer Service Strategies

Today, customers don’t only purchase products and services. More and more often, they buy ideas or experiences. And they demand […]