Category

Customer Service

Customer ServiceCall Center

How to Improve Customer Service with Feedback Loops

CloudTalk | 10. January 2025
AICustomer Service

7 Best AI Tools for Actionable Customer Insights

CloudTalk | 8. January 2025
Service & SupportCustomer Service

Recording Customer Service Calls: Tips, Tools & Compliance

D. Salinas | 30. December 2024
Customer Service

Intelligent Customer Service in 2025: A Guide on Benefits & Implementation

D. Salinas | 20. December 2024
Customer Service

Omnichannel vs. Multichannel Customer Service: Key Differences

S. Montaldo | 13. December 2024
Customer Service

Best 11 Customer Service Games, Activities, and Training Ideas

CloudTalk | 11. November 2024
Service & SupportCustomer Service

SMS for Customer Service: Examples & Best Practices

S. Lucido-Balestrieri | 28. May 2024
Customer Service

5 Ways to Take Full Advantage of AI’s Role in Customer Service

Z. Hudecova | 23. June 2023
customer-churn-rate
Call CenterCustomer Experience

14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

M. Vozník | 16. March 2023
illustration customer service goals 2022 SHARE
Customer Service

17 Customer Service Goals to Aim for in 2025

N. Mraz | 1. January 2023
illustration customer service philosophy MAIN
Customer Service

Customer Service Philosophy: Definition & 7 Tips To Create One

N. Mraz | 25. July 2022
illustration escalation matrix SHARE
Customer Service

Guide to Escalation Matrix in your Remote Call Center

N. Mraz | 1. June 2022
illustration how to provide excellent customer service SHARE
Customer Service

How to Provide Excellent Customer Service?

N. Mraz | 19. April 2022
Empathy statements illustration
Customer ServiceService & Support

How to Use Empathy Statements to Win Customers

N. Mraz | 3. November 2021
Illustration first call resolution
Customer ServiceService & Support

10 Effective Customer Service Techniques that Will Make Customers Love You

Q. Malloy | 21. September 2021

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