Category - Customer Service

2023-06-23

5 Ways to Take Full Advantage of AI’s Role in Customer Service

We’re in the midst of another technological revolution. ChatGPT’s public release in late 2022 has kicked off a wave of […]

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2023-04-18

How to Improve Customer Service on Social Media [Examples and Best Practices]

Back in 1990, could you think of a better way to get assistance from companies than via a phone call? […]

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2023-03-16

14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

Are you struggling to retain customers in your SaaS business amidst the recession? You’re not alone. As interest rates rise, […]

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2023-01-01

17 Customer Service Goals to Aim for in 2023

Making your customers happy should be one of your top business goals in the next year – but where do […]

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2022-07-25

Customer Service Philosophy: What It Is + 7 Tips on How To Create One

Lots of factors go into making a great customer service philosophy. You need to have the right attitude, be organized, […]

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2022-06-01

Guide to Escalation Matrix in your Remote Call Center

Dealing with  customer queries takes up most of a call center agent’s time. And sometimes, the agent gets stuck and […]

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2022-04-27

What is Call Bridging and How to Use it in Your Call Center

Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]

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2022-04-19

How to Provide Excellent Customer Service?

We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]

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2022-01-25

How to Turn Customer Service into Your Unique Business Advantage

If you think having a fantastic product or service can take the place of excellent customer service, think again. About […]

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2021-11-03

How to Use Empathy Statements to Win Customers

Building successful relationships with customers are essential for providing great service and increasing sales. Whether customers call with complaints or […]

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