A sleek pricing page can look great—until you realize the real costs kick in three upgrades later. We dug into Dixa’s plans & pricing to see what you’re actually paying for, and if it really is your best business phone system option.
Since you’ve landed here, Dixa is probably one of your favorites. But how much does Dixa cost? And does it offer everything the best customer service/VoIP platform should?
Our comprehensive Dixa review covers the pricing tiers, features, and add-ons. It also reveals Dixa’s hidden fees and performance in terms of AI, automation, and speed. And to give you the bigger picture, we also compared it to CloudTalk.
Read on and find out if Dixa is the ideal provider to help your SMB scale faster and close more deals, smarter. Or whether there are better Dixa alternatives…
Key Takeaways:
- Dixa pricing starts at $49 per user/month (billed monthly), with three tiers tailored to business size and complexity.
- You get voice calling, team chat, and omnichannel support—but AI is reserved for higher tiers.
- Video calls and Dixa API access are available, but often come with usage limits or add-ons.
- There is no free tier, and you can find very few public details on what support or onboarding Dixa calling platform provides.
- Dixa alternatives, such as CloudTalk, offer more scalable and AI-driven solutions at similar or lower costs, and are better suited for outbound sales and rapid scaling.
Wanna try a business phone system for free? Sign up and see how CloudTalk changes your sales game.
A Quick Overview of Dixa Plans and Pricing
Dixa offers a straightforward per-user, per-month pricing model across four main tiers: Essential, Growth, Ultimate, and Prime.
Dixa subscription options start at $49 per user/month (billed monthly) and include core functionality like domestic calling, voicemail transcription, and access to Dixa’s omnichannel workspace.
Here’s how the four plans compare across key features:
Feature
Essential Plan
Growth Plan
Ultimate Plan
Prime Plan
Price/month
$49 (billed monthly)
$109 (billed monthly)
$169 (billed monthly)
$215 (billed monthly)
Free Trial
Ideal for
Small teams using live chat
Omnichannel support teams
AI & Automation focused teams
Large-scale, enterprise ops
Intelligent Routing
Callback Scheduling
Call Recording
IVR
Advanced Automation Flows
Call Monitoring (Listen & Join)
Preferred Agent Routing
AI Intent Detection
Basic (300 chars)
Advanced (1,000 chars)
Knowledge-Centered Service
Real-Time Dashboards
AI-Powered Insights
CRM Integrations
Limited
As this Dixa pricing comparison shows, its features scale predictably, but many core features are locked behind the higher tiers. If you want things like call monitoring, automation, or robust analytics (including historical data), your only option is to pay more.
Most CRM integrations and advanced routing also require either developer support or an upgrade to the higher Dixa subscription options.
Dixa makes a lot of sense for service-first teams handling inbound volume across voice, email, and chat. But if you run an outbound-heavy SMB or simply want to streamline workflows with AI, platforms like CloudTalk are a much better fit.
Keep in mind that Dixa doesn’t offer a free trial, so you have to commit without hands-on testing. It charges per user, locks key features behind higher tiers, and adds costs for features such as analytics and integrations.
Want a hands-on experience before you commit? CloudTalk’s 14-day free trial is meant just for that!
Dixa Essential Plan
Plan overview:
The Essential plan is Dixa’s entry-level plan, geared for small teams focused on live chat or messaging-based support. While this plan includes core routing and productivity features, it lacks voice capabilities like phone support or call recording.
How much it costs you:
- $49 per user/month (if billed monthly)
- $39 per user/month (if billed annualy)
The add-ons it comes with:
- No access to phone, email, or social channels
- No call recording, monitoring, or IVR
- No automation, analytics, or CRM integrations
This plan is best for:
Very small support teams offering only live chat, with no current need for multichannel support, phone functionality, or CRM connectivity.
Dixa Growth Plan
Plan overview:
The Growth plan unlocks Dixa’s full omnichannel support capabilities. This makes it suitable for teams that need to handle customer interactions across voice, email, SMS, and social media. It adds key productivity and reporting tools but still lacks automation and AI.
How much it costs you:
- $109 per user/month (if billed monthly)
- $89 per user/month (if billed annually)
The add-ons it comes with:
- No automation workflows or AI features
- No access to sandbox testing or advanced admin controls
- Analytics and routing features remain relatively basic
This plan is best for:
Support teams with moderate to high contact volumes across multiple channels, but who aren’t yet ready for full automation or advanced workflow optimization.
Dixa Ultimate Plan
Plan overview:
The Ultimate plan introduces automation, AI-powered routing, and intelligent insights. The basic calling intelligence it offers makes it a suitable plan for support teams ready to scale processes, and reduce manual workloads.
How much it costs you:
- $169 per user/month (if billed monthly)
- $139 per user/month (if billed annually)
The add-ons it comes with:
- No advanced AI input range or fine-grained role controls
- No multi-org admin view or enterprise-specific security settings
- Some scalability features still limited compared to Prime
This plan is best for:
Mid-sized to large support teams looking to scale efficiently through automation, AI-enhanced routing, and smarter internal knowledge workflows.
Dixa Prime Plan
Plan overview:
The Prime plan is Dixa’s most advanced tier, designed for complex enterprise support environments. It extends the platform’s AI, analytics, and admin features to support high-volume, multi-brand, or multi-location operations.
How much it costs you:
- $215 per user/month (if billed monthly)
- $179 per user/month (if billed annually)
The add-ons it comes with:
- All premium features are bundled in—pricing reflects the full package
- Requires longer-term commitment and internal readiness for deployment
This plan is best for:
Enterprise support teams managing complex routing, regulatory compliance, and multi-system workflows across distributed teams and high customer volumes.
CloudTalk helped Nokia improve call volumes by 38%, all without raising costs.
CloudTalk vs Dixa: Which One Offers More Value for Less Money?
If you’re exploring Dixa alternatives, the entry-level plan is a great place to start. Here’s how Dixa Essential stacks up against CloudTalk Essential. See for yourself which of the two gives you more value for a lot less.
Aspect/Feature
Dixa Essential Plan
CloudTalk Essential Plan
Price/user/month
$49 (billed monthly)
$29 (billed monthly)
Free Trial
Phone Support
Smart Dialers
Call Queues and IVR
Call Recording
Call Analytics Dashboard
AI Tools
CRM Integrations
Limited API only
What stands out?
At just $29/month, CloudTalk’s Essential plan gives you a fully operational cloud phone system with smart routing, CRM integrations, call logging, and analytics.
You also get AI-enhanced productivity features like Smart Notes and instant summaries. Mind that this is CloudTalk’s second tier, but it still costs much less than Dixa’s basic plan.
Dixa’s Essential plan, by contrast, doesn’t include phone support at all. No call queues, no IVR, no outbound tools. If you want those features, you’ll have to jump to the Growth plan at $109/user/month (second tier). This means you’ll have to pay 3x more just to match what CloudTalk Essential plan offers.
This Dixa pricing review highlights the gap: the core features like phone support, analytics, and automation only come with a significant pricing jump.
So if phone conversations are central to your sales or support process, CloudTalk’s Essential plan delivers far more value, for far less. No dev work. No upgrades. Just scalable functionality from day one.
Short Overview of CloudTalk’s Plans and Pricing
CloudTalk offers five flexible pricing plans, ranging from $19 to $49 per user/month, with a customizable enterprise option for businesses that need tailored setups.
Whether you’re a lean startup or a global support team, there’s a CloudTalk tier built to match your growth and workflow goals.
CloudTalk Lite Plan
CloudTalk’s entry-level offering, designed for micro and small businesses in North America and LATAM. It’s the fastest way to get started with VoIP and call center software. This plan is an ideal choice for teams entering new markets with basic needs.
CloudTalk Starter Plan
CloudTalk’s most accessible plan—perfect for micro and small businesses looking for a no-fuss VoIP setup. It includes all the basics you need to manage inbound calls and keep conversations flowing.
CloudTalk Essential Plan
Best suited for growing SMBs that need more than just the basics. CloudTalk Essential adds advanced analytics, multilevel call flows, and deeper CRM connectivity—ideal for scaling teams who want to track performance and streamline routing.
CloudTalk Expert Plan
Designed for high-volume support or sales teams that need automation, AI tools, and stronger outbound capabilities. The Expert tier brings CloudTalk’s most advanced dialing and monitoring features to the table.
CloudTalk Custom Plan
The ultimate CloudTalk package—tailored to your global scale, compliance needs, or integration demands. Ideal for enterprise teams seeking flat-rate outbound calling and maximum configurability.
Learn the ropes with an expert & see how CloudTalk changes your business forever.
Uncovering Dixa’s Extra Fees
At first glance, Dixa’s pricing looks pretty tidy. However, several key features are locked behind upper-tier plans, and it’s hard to know what upgrades will cost you in the long run. If you want to budget accurately, watch out for some additional Dixa charges.
If you’re comparing call center pricing models, don’t stop at base rates. CloudTalk’s Essential plan isn’t the entry-level option, but it still costs less than Dixa’s base plan.
Plus, it includes analytics, API access, CRM integrations, and an extensive knowledge base. You won’t have to pay for any upgrades or add-ons to get the essentials.
PRO TIP
Before you commit, list out every tool your team needs—analytics, CRM sync, call routing—and match them to the actual Dixa tier required. It’s often higher than you think.
Best Features in Dixa’s Toolbox
Dixa isn’t a leader in automation or AI, but it still offers solid features for teams that prioritize omnichannel support and internal collaboration.
Despite these strengths, Dixa still lacks smart dialers or AI summaries unless you plug in third-party tools. CloudTalk, on the other hand, offers all of that at the base rate. And the benefit? Your team gets more to work with from day one.
PRO TIP
If your team’s support is mostly inbound and chat-based, Dixa’s features may serve you well. However, we suggest you double-check what’s included at your chosen tier, especially if you plan to grow.
Dixa add-ons
Here’s what doesn’t come standard, and may even require dev time, plan upgrades, or extra fees.
Compared to Dixa, CloudTalk offers you these features as part of the more affordable pricing tiers. This means you’ll have to pay less and get core functionality much sooner.
PRO TIP
Dixa works best for mid-sized teams with steady inbound volumes. If your business relies on outbound or needs faster setup, automation, and AI, choose CloudTalk and pay much less.
Dixa Pros and Cons
Before we wrap this up, let’s break down the real pros and cons of choosing Dixa:
To sum it up, Dixa delivers solid inbound support infrastructure. However, CloudTalk outpaces Dixa in sales, automation, and operational flexibility.
Looking for even more options? Explore our ultimate call center solution list for side-by-side comparisons.
Dixa vs. CloudTalk: CloudTalk Takes the Lead on Pricing
CloudTalk isn’t just another VoIP provider. It’s a full-scale platform built for fast-moving support and sales teams. Where Dixa locks core features behind upper-tier plans, CloudTalk includes them at the same price, or for even less.
Here’s what you get with CloudTalk that Dixa doesn’t offer unless you upgrade:
- Real-time call monitoring and coaching tools
- AI-generated call summaries
- One-click CRM integrations with Salesforce, HubSpot, Pipedrive, and more
For teams that want to scale, CloudTalk’s pricing simply makes more sense. It offers more features, less overhead, and faster results than Dixa…right from the start.
Looking for a Dixa alternative that brings more value at lower cost? Try CloudTalk, now with a 50% discount!
