One in three employees work remotely. And as the remote trend continues to grow, so does VoIP adoption. Nowadays, 31% of companies use VoIP. But which one should you choose?
In this article, we’ll help you kick-start your VoIP buying journey by breaking down the two main types – fixed and non-fixed VoIP. We’ll also share a few best practices and end with a recommendation for the most suitable software for you.
Key Takeaways:
- The main difference between fixed and non-fixed VoIP is that the former is tied to a single person and location, while the latter is not.
- Non-fixed VoIP numbers can be used to make and receive calls all around the world, making them a great choice for remote teams.
- Overall, non-fixed VoIP is more affordable, flexible, and scalable and offers numerous AI-powered features and 3rd party integrations.
What Is Non-Fixed VoIP?
Non-fixed VoIP refers to a type of call center system that isn’t tied to a single physical location. That means that non-fixed VoIP users can make and receive calls in numerous foreign countries without having to be there in person or owning a local business.
Because of this, most (if not all) international companies use non-fixed VoIP software for their call center operations. This allows them to expand their global sales operations and offer high-quality customer service without having to build an office in every country.
A Comprehensive Guide to Selecting the Right VOIP Package for Your Business
What Is a Non-Fixed VoIP Number?
Generally speaking, a non-fixed VoIP phone number can be any kind of virtual number. In practice, that means they can be used by several employees across multiple locations, as opposed to fixed VoIP numbers which are tied to a single person and place.
Non-fixed local, toll-free, and international numbers are affordable from VoIP providers such as CloudTalk. Often, you’ll even receive one completely free with your subscription.
Fixed Vs. Non-Fixed VoIP: What’s the Difference?
Although both types of VoIP generally do the same thing – make calls over the Internet, there are a number of differences between them that make each a better choice for a particular type of business or user. You’ll find the general overview below.
Fixed VoIP
Non-Fixed VoIP
Location-Bound
Yes.
No.
Phone Numbers
One per user.
Multiple per user.
Call Quality
High via stable connection.
Dependent on connection.
Flexibility
Low due to infrastructure.
High due to software-only design.
Security
High via local infrastructure.
Dependent on provider.
Regulation
High, subject to local law.
Low, not subject to local law.
Portability
Low, tied to location.
High, not tied to location.
Hardware
Requires physical infrastructure.
Completely software-based.
Cost
High due to infrastructure requirements.
Low due to software-only design.
Emergency Services
Highly accurate due to physical location.
Not very accurate due to virtual numbers.
What Are the Pros & Cons of Non-Fixed VoIP Numbers?
As with everything, there are benefits and downsides to using non-fixed VoIP numbers, and they’re not the best choice for every company. Below, you’ll find an overview of non-fixed VoIP’s biggest advantages and drawbacks.
Benefits
Disadvantages
Portability
Accessible anywhere.
Possible local restrictions.
Cost
Low costs and flexible pricing.
May contain hidden fees and varying quality.
Flexibility
Ideal for remote work.
Inefficient for local offices.
Setup
Easy to set up with minimal requirements.
Needs a stable connection for high quality.
Accessibility
Accessible from multiple locations and devices.
N/A
Privacy
Easy to stay anonymous if required.
Often associated with fraudulent activity.
Scalability
Easily scalable.
N/A
Regulation
Less stringent international laws.
May not be compliant with local laws.
Call Quality
High, with a stable connection.
Low due to software-only design.
Security
Offers a variety of security measures.
Depends on provider’s offering.
Emergency Services
N/A
Potential risk due to inaccurate GPS data.
Who Should Use Non-Fixed VoIP?
Non-fixed VoIP is a great solution for companies of all sizes, from SMBs to enterprises. However, thanks to its software-only design, the technology has the most to offer remote and decentralized teams working from multiple locations around the world.
Furthermore, non-fixed VoIP is best suited for growth-oriented companies, as it allows you to seamlessly add new agents, virtual phone numbers, features, and integrations with only a few clicks.
Non-fixed VoIP works equally well for both sales and support and is used by companies in various industries. However, E-commerce, Retail, IT, and SaaS companies are some of the most common customers.
7 Best Practices for Using Non-fixed VoIP
Setting up your non-fixed VoIP, requires a little extra work. Below, we’ll cover the main things you should keep an eye on to ensure you have the best possible experience. The 7 best practices include:
#1 Get a Stable Internet Connection
The quality of your non-fixed VoIP wholly relies on your Internet connection. Test your speed and bandwidth, and if it seems insufficient, consider upgrading your service. You may also want to get a power backup for potential blackouts.
#2 Choose a Quality VoIP Provider
Providers influence numerous aspects of your VoIP, including number, feature, and integration selection, pricing, security options, and more. Research and choose a reputable provider to get the best experience.
#3 Save Time with Features
Call center software offers numerous features, such as click-to-call, sales dialers, and more, that can help you automate, streamline, and improve your processes. Choose a pricing plan that meets your needs and put them to use.
#4 Train Your Employees
A tool is only as good as the person using it. When implementing non-fixed VoIP call center software, make sure to properly onboard and train your employees so they know how to make and record calls and evaluate their performance.
#5 Test Your System Before Going Live
Testing is often overlooked during the set-up process, but it’s in your best interest to have everything working at full capacity when you hit “call.” Use your provider’s free trial to ensure the solution works well for you.
#6 Keep the Software Up to Date
As with any software solution, non-fixed VoIP systems also often receive updates and bug fixes. Make sure all your employees update the software on all their devices to ensure a stable and expedient experience.
#7 Monitor Performance
Most good VoIP solutions come with an Analytics feature that allows you to monitor efficiency at an agent, team, department, or organization level. Use it to fix issues, remove bottlenecks, and improve overall performance.
Conclusion
Making an unlimited number of affordable calls to and from anywhere in the world is key to unlocking your business’s growth potential and staying competitively viable, especially when combined with AI-powered features and third-party integrations.
Don’t let landlines and borders limit your business. Make the switch.
Get a first-hand experience with non-fixed VoIP. Let us show you how CloudTalk works.
