By S. Lucido-Balestrieri

| 21 Feb 2025

Call Center

15 Top Healthcare Call Center Service Companies

Every day, healthcare call centers handle more than 2,000 calls, yet peak staffing covers only 60% of demand, leaving a 23-agent shortfall^*. The result? Long wait times, frustrated patients, and overwhelmed staff struggling to keep up. So, how do you ensure your call center is up to the task?

In this article, we reveal the 15 best healthcare call center companies that can help you reduce wait times, improve efficiency, and enhance patient experience—without stretching your internal team to the limit.

Key Takeaways:

Not all healthcare call center solutions are the same—factors like HIPAA compliance, AI-driven automation, omnichannel support, and scalability determine the best fit for your needs. Choosing a provider with the right features, security, and integrations ensures efficiency and quality patient care.
Top providers like CloudTalk, Helpware, and Carenet offer call center solutions that improve patient experience, streamline admin tasks, and ensure compliance. The right choice boosts efficiency and reduces workload.
Healthcare call center outsourcing reduces in-house costs, optimizes staffing, and gives access to expert medical agents. This leads to better patient care, lower expenses, and improved service quality.

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What is a Healthcare Call Center?

A healthcare call center connects patients with healthcare providers, handling appointment scheduling, medical inquiries, insurance processing, and emergency support. Its goal is to improve patient care, streamline operations, and lighten the workload for medical staff.

When part of a BPO (Business Process Outsourcing), these services are managed by a specialized company instead of the clinic or hospital. This helps reduce costs, increase efficiency, and ensure high-quality patient support without burdening healthcare providers.

15 Healthcare Call Center Service Companies to Elevate Patient Care

The global healthcare BPO market is set to grow from $427.32 billion in 2024 to $1,030.34 billion by 2034*. With this impressive growth, choosing the right healthcare call center service can feel overwhelming.

To make it easier, we’ve curated the top 15 providers so you can find the perfect fit without the hassle.

#1 CloudTalk

CloudTalk is a feature-rich softphone provider known for its superior call quality and access to numbers in 160+ countries at an affordable price. Trusted by 4,000+ businesses, it integrates seamlessly with 35+ tools, including HubSpot and Zendesk, making it a top AI-powered solution.

Key Features

Skill-Based Routing: Direct calls to the most qualified agent based on skills and availability, ensuring faster resolutions and improved customer satisfaction.
Interactive Voice Response (IVR): Automate call navigation with customizable IVR menus, allowing patients to quickly reach the right department, reducing wait times and improving service efficiency.
Call Recording: Securely record calls to ensure compliance, enhance agent training, and maintain accurate documentation for better patient care and dispute resolution.
AI-Powered Insights: Leverage AI-driven analytics to track call volumes, detect trends, and analyze sentiment, helping managers optimize staffing, enhance service quality, and boost patient satisfaction.

Pricing

CloudTalk offers four pricing plans, each with its own set of features:

Lite ($19/user/month): Includes unlimited US & Canada calling, business SMS, international numbers, call recording, basic call analytics, and 24/7 email/chat support.
Essential ($29/user/month): It offers 1,000 domestic outbound minutes, 24/7 live support, advanced analytics, IVR, Skill-Based routing, Integrations + Open API.
Expert ($49/user/month): It includes features like Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, and Call Monitoring.
Custom (Varies): This plan is tailored for businesses with unique needs and includes custom onboarding, unlimited outbound calls with flat rates, enterprise-level security, and developer support.

Pros

Ease of use and setup: The platform is intuitive and user-friendly, with quick deployment (within hours).
Secure and compliant communication: CloudTalk ensures patient confidentiality by adhering to PCI-DSS and ISO 27001:2013, safeguarding sensitive patient data.
End-to-end Encryption: Calls and messages are encrypted to ensure secure communication between healthcare providers and patients.

Cons

No video conferencing or team messaging: Lack of video conferencing and internal messaging features may reduce collaboration among healthcare teams compared to competitors offering these functionalities.

Best for

CloudTalk is ideal for small to mid-sized healthcare companies due to its cost-effective pricing, scalability, and features tailored to streamline communication.

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#2 Helpware

Helpware is a top healthcare BPO company founded in 2015, offering customized teams for customer support, back-office operations, and specialized services like content moderation and fraud prevention. It focuses on innovation, employee well-being, and building a positive workplace culture. Its goal is to modernize outsourcing with tech-driven solutions and high-quality service.

Key Features

Multi-channel communication: Provides support through voice, email, chat, SMS, and social media to meet patients on their preferred platforms.
Guided scripts: Ensures agents deliver accurate and consistent information to patients.
Escalation workflows: Allows seamless escalation of calls to licensed professionals or specialized departments for complex issues.
Scheduling and reminders: Streamlines appointment scheduling, rescheduling, and reminders to reduce missed appointments and improve efficiency.

Pros

Comprehensive services: Helpware offers a wide range of medical call center services, including patient support, appointment scheduling, follow-up care, and insurance verification, ensuring end-to-end solutions for healthcare providers
Multilingual expertise: With proficiency in over 25 languages, Helpware can cater to diverse patient populations, making it ideal for globally-focused healthcare organizations.
HIPAA Compliance: Helpware adheres to strict data security measures and ensures compliance with HIPAA regulations, safeguarding sensitive patient information and maintaining trust.

Cons

Cost considerations: While Helpware offers robust services, its pricing may be prohibitive for smaller healthcare providers or startups with limited budgets.
Quality concerns: Helpware may struggle with consistency, as outsourced agents might lack specialized healthcare knowledge, affecting complex patient interactions.
Limited control: Healthcare organizations have less oversight on hiring, training, and daily operations, risking skill mismatches or cultural misalignment.

Pricing

Helpware offers three pricing plans, each designed to support different business needs:

Talent Only (custom pricing): Provides dedicated agents with shared team leaders and optional add-ons like Quality Assurance and WFM.
Talent & Primary Support (custom pricing): Includes dedicated agents, shared or dedicated team leaders, operational support, and flexible billing options.
Talent & Full Support (custom pricing): A fully managed solution with dedicated leadership, advanced support, QA, training, and process optimization.

Best for

Helpware is best suited for small to medium-sized healthcare businesses and high-growth startups but is also capable of supporting larger enterprises.

#3 Carenet Healthcare Services

Serving over 86 million* healthcare consumers annually, Carenet Healthcare Services provides patient engagement, clinical support, and telehealth solutions. It partners with providers and payers to enhance care through AI-driven and CRM-powered services.

Key Features

24/7 call center availability: Multilingual customer experience experts provide round-the-clock support for patient inquiries, appointment scheduling, and medical advice, ensuring seamless accessibility for patients.
Clinical support: Highly trained nurses deliver services such as symptom triage, nurse navigation, and behavioral health crisis support via virtual Nurse Triage Centers and Nurse Advice Lines, helping reduce unnecessary emergency visits.
Post-discharge follow-up: Agents contact discharged patients to monitor recovery, intervene early to prevent readmissions, and improve continuity of care.
Technological integration: Integrates directly with Electronic Health Records (EHR) for streamlined workflows.

Pros

Scalability and efficiency: The company’s infrastructure supports high call volumes and adapts to client needs, easing the workload on internal healthcare teams
Diverse service offerings: Carenet provides a wide range of solutions, including telehealth services, advocacy programs, clinical trial recruitment, and direct-to-consumer campaigns, making it a versatile partner for healthcare organizations.
Global reach: With operations spanning multiple continents, Carenet supports healthcare consumers worldwide, enhancing its ability to serve diverse populations

Cons

Cost considerations: While offering advanced technology and skilled professionals, Carenet’s services may be expensive for smaller healthcare providers or organizations with limited budgets.

Pricing

Carenet Healthcare Services offers four pricing plans:

Silver Plan ($39.95/month): Includes a 2-core processor, 8GB RAM, 2TB storage, and 24/7 support.
Golden Plan ($49.95/month): Features a 4-core processor, 16GB RAM, 4TB storage, and 24/7 support.
Platinum Plan ($69.95/month): Comes with an 8-core processor, 32GB RAM, 8TB storage, and 24/7 support.
Ultimate Plan ($99.95/month): Provides an 8-core processor, 32GB RAM, 16TB storage, and 24/7 support.

Best for

Carenet Healthcare Services is best suited for medium to large healthcare companies due to its scalability, advanced technological offerings, and ability to handle complex healthcare challenges.

#4 Martal Group

Martal Group is a global B2B lead generation agency that helps businesses grow through managed sales and marketing services. It specializes in converting Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) using outbound and inbound strategies like cold calling, email campaigns, and social selling.

Key Features

Healthcare expertise: Martal Group’s team has in-depth knowledge of pharmaceuticals, medical devices, biotech, and telemedicine.
Multichannel strategy: It combines email, LinkedIn, and phone calls to maximize lead generation.
Tailored lead generation: The agency analyzes business goals to create customized strategies.
Global industry experts: Its international team understands regional markets and cultural differences for effective communication.

Pros

Smart prospecting: Martal uses AI-powered tools to find high-quality leads, analyzing buyer intent for better targeting and higher conversions.
ROI-focused results: It prioritizes quality over quantity, delivering leads that drive real business growth.
Clear communication: The team provides regular updates, performance reports, and real-time adjustments for a transparent collaboration.

Cons

High costs: Martal Group’s pricing starts at $3,600 per month, with a minimum three-month commitment, making it expensive for smaller healthcare businesses or startups.
Potential lead quality issues: While Martal Group provides a set number of leads, some clients have noted inconsistencies in quality*, which may affect conversions and ROI for healthcare businesses needing highly specialized leads.
Dependence on email outreach: The company mainly uses email for outreach, which may not be ideal for healthcare professionals who prefer other communication channels.

Pricing

Martal Group offers three pricing plans tailored to different sales needs:

Lead Generation (custom pricing): Focuses on building targeted prospect lists, launching outbound marketing campaigns, and delivering qualified leads directly to your CRM.
Lead Generation & Customer Onboarding (custom pricing): Includes all Lead Generation services plus deal flow management, offer customization, negotiation, and client onboarding.
Lead Generation, Customer Onboarding & Account Management (custom pricing): Covers all previous services along with long-term account management and retention strategies to maximize customer value.

Best for

Martal Group is best suited for small to medium-sized healthcare businesses (SMBs) and startups looking to enhance their lead generation, sales, and customer onboarding processes.

#5 Talkdesk

Talkdesk is a leading cloud-based contact center solution that enhances customer service with AI-powered tools and automation. Serving over 1,800 companies, including IBM and Trivago, it helps businesses optimize workflows and reduce support costs.

Key Features

AI automation: Handles scheduling, symptom checks, payments, and prescription refills via voice and chat.
EHR integration: Connects with platforms like Epic for personalized, data-driven interactions.
Omnichannel support: Engages patients through voice, SMS, email, chat, and mobile apps for timely updates.
Unified agent workspace: Provides agents with a single view of patient data, history, and appointments for better support.

Pros

Ease of use: The platform is intuitive and user-friendly, requiring minimal training for staff to start using it effectively
Call quality & reliability: Delivers high-quality calls with consistent and dependable performance.
HIPAA Compliance: Meets all healthcare regulations to ensure patient data privacy and security.

Cons

Cost: The starting price is higher than other solutions, which may not be ideal for small or newly established businesses.
Call issues: Some users* have reported call disruptions, recording and transfer restrictions, and occasional audio problems.
Complex interface for advanced features: While basic tasks are easy, navigating advanced features can sometimes be confusing for users*.

Pricing

Talkdesk offers four pricing plans:

CX Cloud Essentials ($85/user/month): A voice-based contact center with inbound/outbound calling, intelligent routing, IVR flow builder, and real-time analytics.
CX Cloud Digital Essentials ($85/user/month): Adds digital engagement channels like email, chat, SMS, and social media, plus quality management tools.
CX Cloud Elevate ($115/user/month): Includes all Essentials features, plus screen recording, automated notifications, and enhanced quality management.
CX Cloud Elite ($145/user/month): A full-suite solution with custom reporting, advanced performance management, and premium add-on options

Best for

Talkdesk’s flexibility and robust feature set make it a strong option for businesses of any size, from startups to global enterprises.

#6 Vonage

Vonage is a cloud communications provider that delivers voice, messaging, video, and data services for both businesses and residential users. Initially a VoIP provider, it later expanded into business cloud communications, offering unified platforms, contact center solutions, and APIs. In 2022, Vonage was acquired by Ericsson.

Key Features

Virtual receptionist: Vonage offers an AI-powered system that routes calls, conducts outbound surveys, and provides voice-based self-service options.
Video conferencing with Vonage Meetings: The Vonage Meetings feature supports video and audio conferencing, which is crucial for remote teams.
Comprehensive messaging integrations: Vonage includes team messaging across all plans, facilitating collaboration among team members.
Customizable agent dashboard: It integrates with CRM systems, enabling agents to access client information quickly and manage calls efficiently.

Pros

Ease of use and setup: Vonage is user-friendly, with a straightforward setup process, making it accessible even for non-technical teams
Reliable performance: Its high uptime reliability (99.999%)* ensures consistent service, critical for healthcare environments.
Scalability: It’s easily scalable as businesses grow, allowing the addition of new lines and features without significant disruption

Cons

Call connectivity issues: Users* have reported dropped calls, poor call quality, and connection problems.
Limited features: Entry-level plans lack key functionalities such as automatic call recording, voicemail transcription, and advanced analytics, which are only available at higher tiers or as costly add-ons.
High costs: While Vonage offers strong core features, its high add-on costs, complex pricing, and limited international coverage may impact overall value for businesses.
Reliability issues: Occasional software crashes can disrupt workflows, potentially leading to data loss or missed calls—critical in a healthcare setting

Pricing

Vonage offers three pricing plans:

Mobile ($19.99 per user/month): This plan includes unlimited domestic calling, SMS/MMS capabilities, a virtual receptionist, and mobile/desktop apps for seamless communication on your mobile devices and laptop.
Premium ($29.99 per user/month): It adds team messaging, video meetings for up to 200 participants, VoIP desk phone support, and access to 20+ CRM integrations.
Advanced ($39.99 per user/month): This plan includes on-demand call recording, visual voicemail with transcription, advanced integrations, call group functionality, and extended user management options.

Best for

Vonage is best suited for small to medium-sized healthcare businesses, particularly those looking for an easy-to-use, scalable solution without requiring extensive customization or advanced AI features.

#7 LiveOps

LiveOps is a virtual call center platform that provides businesses with flexible, scalable, and cloud-based customer service solutions. It connects companies to a network of independent agents who work remotely to handle customer interactions across multiple channels, including voice, email, chat, social media, and SMS.

Key Features

Omnichannel support: The platform supports multichannel communication, integrating voice calls, emails, web chats, social media (e.g., Facebook and Twitter), and SMS into a unified system.
Independent agent network: LiveOps leverages a distributed workforce of over 20,000 independent contractors who work remotely. These agents are matched to businesses based on their skills and availability to ensure quality service delivery.
Real-time analytics: The platform includes advanced reporting and analytics tools to monitor performance and optimize contact center operations in real time.
Cost Efficiency: By employing a virtual model with independent contractors, LiveOps reduces overhead costs associated with traditional brick-and-mortar call centers.

Pros

Experienced agents: LiveOps agents often have relevant healthcare experience and are trained to handle sensitive patient interactions with empathy and professionalism.
Scalability for healthcare providers: LiveOps allows healthcare organizations to quickly adjust staffing levels during peak times or crises, ensuring efficient handling of patient inquiries and appointment scheduling.
Compliance with industry standards: LiveOps ensures HIPAA compliance, data security, and encryption, making it a trusted solution for managing sensitive patient information.

Cons

Technical issues and bugs: Users* report system crashes when overused, occasional bugs in updates, and the page reloading unexpectedly.
Security features causing inconvenience: While 2-factor authentication is praised for privacy, some users find it difficult to manage.
Challenges with remote workforce: Some users mention that LiveOps’ remote work model can lead to availability issues and difficulties in management.

Pricing

LiveOps pricing is not publicly available on its website, but according to sources, it follows a custom-quotation-based model. Businesses must request a personalized quote based on their specific needs, including agent count, communication channels, and service complexity.

Best for

LiveOps is an excellent choice for medium to large-sized healthcare organizations that require scalability, compliance, and specialized expertise. Smaller businesses may find it less suitable due to cost and complexity.

#8 TeleDirect

TeleDirect offers call center services, including customer support, lead generation, and healthcare solutions. Their cloud-based platform supports multi-channel communication and remote agents. They focus on flexible, customized solutions for industries like healthcare and e-commerce.

Key Features

HIPAA-compliant solutions: TeleDirect protects medical information for call centers with encryption, access controls, and regular audits. Staff is HIPAA-trained to ensure confidentiality.
Patient communication: Offers phone, email, and chat for scheduling, rescheduling, and reminders, making care more accessible.
Call Ccenter support: Handles patient inquiries and emergencies efficiently, ensuring smooth communication.
Patient feedback: Helps healthcare providers collect surveys to improve service quality and patient trust.

H4: Pros

High-quality customer service: Users frequently praise TeleDirect for its excellent customer care, responsiveness, and ability to handle high call volumes effectively, which is crucial for healthcare businesses managing patient inquiries or appointments.
Compliance with healthcare standards: TeleDirect offers HIPAA-compliant solutions, ensuring the secure handling of sensitive patient data, a critical requirement for healthcare providers.
Customizable solutions: TeleDirect’s services can be tailored to meet specific needs, such as appointment scheduling, patient feedback collection, and multi-channel communication (phone, email, chat).

Cons

Extra fees: Charges additional fees for call recordings and text reports.
Minimum usage requirement: Requires at least 29 minutes per month to keep an account active, which may not suit low-call-volume businesses.
Complex pricing model: Some features require separate purchases, making cost estimation difficult for smaller businesses.

Pricing

TeleDirect offers a flexible pay-as-you-go pricing model with no monthly contracts or fees, allowing businesses to purchase prepaid minute blocks that roll over for up to two years.

Best for

TeleDirect’s healthcare call center services are ideal for healthcare businesses of all sizes, ranging from small medical practices to large nationwide medical groups.

#9 OnBrand24

OnBrand24 is a U.S.-based healthcare call center outsourcing company providing inbound and outbound customer service solutions. It offers 24/7 support with services such as order processing, help desk assistance, lead generation, and telemarketing.

Key Features

Experienced agents: OnBrand24 employs trained professionals to provide personalized patient interactions, improving retention and satisfaction.
Multichannel support: Patients can communicate via phone, email, live chat, and digital platforms for convenience.
Patient engagement: Services include appointment management, follow-ups, surveys, and enrollment support to enhance care.
Flexible solutions: Scalable resources help manage seasonal demand and healthcare projects efficiently.

Pros

HIPAA compliance: OnBrand24 adheres to strict HIPAA regulations, ensuring the secure handling of patient data through encryption, access controls, and regular staff training on Personal Health Information (PHI).
Advanced technology: Features like intelligent call routing and data-driven insights improve efficiency and reduce call abandonment rates, enhancing overall service quality.
Comprehensive services: OnBrand24 supports a wide range of healthcare needs, including appointment scheduling, post-discharge follow-ups, patient surveys, and satisfaction assessments.

Cons

Cost considerations: Outsourcing to OnBrand24 may be costlier compared to in-house solutions for smaller healthcare providers or those with limited budgets.
Limited control: Some healthcare companies may feel a lack of direct oversight over outsourced operations, even with transparency tools like dashboards and reporting.
Onboarding time: The ramp-up period for onboarding new services can be extensive, potentially delaying immediate implementation for urgent needs.

Pricing

Pricing is not publicly available. To get a custom quote, contact OnBrand24 directly.

Best for

OnBrand24 is ideal for mid-to-large healthcare businesses, such as hospitals, health systems, and medical groups, needing scalable, 24/7 support for high call volumes, patient engagement, and seasonal surges, like open enrollment periods.

#10 Concentrix

Concentrix is a global healthcare BPO company specializing in customer experience (CX) solutions. Headquartered in Fremont, California, it operates in 40+ countries with around 290,000 employees. It serves industries like technology, retail, banking, healthcare, and automotive, helping businesses improve customer engagement and performance.

Key Features

Personalized patient programs: Concentrix provides patient support and wellness programs to help manage chronic conditions through adherence support and health education.
Access to digital health solutions: Offers telemedicine, mobile apps, and digital tools for self-managed care and seamless communication.
AI-powered automation: Uses generative AI for tasks like real-time data analysis, intelligent routing, and proactive issue resolution to enhance service delivery.
Omnichannel patient engagement: Improves patient interaction across all touchpoints with simple, secure, and personalized experiences.

Pros

Operational efficiency: The company offers cost-saving measures, streamlined processes, and automation, which help healthcare providers reduce administrative overhead and improve margins
User-friendly platform: Its interface is easy to use and helps manage customer experience efficiently.
Regulatory compliance: Their solutions help healthcare companies maintain compliance with industry standards, reducing risks and safeguarding revenues.

Cons

Limited segmentation options: Users* report challenges in grouping and categorizing customer feedback effectively.
Feature limitations: Some users feel the platform lacks advanced customization for managing customer interactions.
Still evolving: A few reviews mention that while the platform is effective, it’s still in its early phases and has room for improvement.

Pricing

Pricing is not publicly available. To get a custom quote, contact Concentrix directly.

Best for

While small healthcare businesses may benefit from Concentrix’s solutions, the scale and complexity of its services make it particularly advantageous for medium to large enterprises.

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#11 Fusion CX

Fusion CX is a global customer experience and business process management solutions provider. With 33+ years of experience, it operates in 15 countries with 30 centers and 20,000 employees. Fusion CX offers AI-powered customer support, tech support, and digital solutions for industries like banking, healthcare, e-commerce, and travel.

Key Features

Comprehensive patient management: Handles the entire patient journey, from appointment scheduling to post-discharge follow-ups, improving care quality and reducing costs.
Revenue optimization: Helps healthcare providers transition to value-based care with efficient billing, claims processing, and reimbursement management.
24/7 Medical Support: Provides round-the-clock helpdesk services to quickly resolve patient inquiries and enhance satisfaction.
Omnichannel and multilingual Access: Supports voice, email, and SMS communication in multiple languages to improve patient accessibility and engagement.

Pros

Cost savings: Users* highlight significant cost savings by outsourcing tasks like patient outreach and lead qualification, reducing the need for expensive in-house teams.
Improved operational efficiency: Fusion CX’s automation and streamlined workflows enhance operational efficiency, particularly in areas like appointment scheduling, billing support, and claims processing
HIPAA Compliance: The platform adheres to strict HIPAA standards, ensuring secure handling of sensitive patient data, which is crucial for healthcare companies.

Cons

Complex interface: The platform has a vast and unintuitive interface*, making it difficult for new users to navigate.
High cost: Some users have expressed concerns that the software’s pricing may be on the higher side, potentially making it less accessible for small businesses.
Integration challenges: Users face difficulties with complex integrations, especially within the Oracle ecosystem.

Pricing

Pricing is not publicly available. To get a custom quote, contact Concentrix directly.

Best for

Fusion CX is ideal for healthcare businesses of all sizes, ranging from small clinics to large-scale hospitals and healthcare networks.

#12 Five9

Five9 is a leading cloud-based contact center platform that helps businesses manage customer interactions across multiple channels. It enhances customer experience and efficiency with features like IVR, virtual assistants, workforce optimization, and automation.

Key Features

Omnichannel communication: Five9 helps healthcare providers connect with patients through voice, email, chat, SMS, social media, and video, ensuring seamless and accessible communication.
AI-powered automation: Virtual agents handle routine tasks like scheduling, prescription refills, and insurance checks, reducing wait times and costs.
EHR integration: Connects with Electronic Health Records (EHR) for quick, secure access to patient data, improving efficiency and care.
Proactive communication: Automated reminders for appointments and follow-ups keep patients engaged and improve care adherence.

Pros

Ease of use: The platform is user-friendly, with an intuitive interface that makes it easy for agents to manage calls and other tasks efficiently.
Compliance and security: Built-in HIPAA compliance and robust data security measures protect sensitive patient information, a critical need for healthcare organizations.
Scalability: Easily adapts to fluctuating call volumes, making it suitable for handling peak times or emergencies in healthcare settings.

Cons

Technical issues: Users* report frequent call drops, login problems, forced logouts, and system freezes.
Integration limitations: Difficulties syncing with other systems like Salesforce or EHRs can lead to inefficiencies in managing patient records and workflows.
Cost concerns: Higher pricing and reliance on add-ons for advanced features can make Five9 expensive for smaller healthcare organizations.

Pricing

Five9 offers five pricing plans, each designed for different business needs:

Digital Plan ($119/user/month): Ideal for businesses focusing on digital channels, including email, SMS, and social messaging. However, it does not include voice capabilities.
Core Plan ($119/user/month): A solid option for voice-based customer support, featuring inbound and outbound calling, predictive dialing, and power dialing, but without digital communication channels.
Premium Plan (Quote-based): Designed for businesses needing both voice and digital communication, this plan includes email support but lacks SMS and social messaging.
Optimum Plan (Quote-based): Best suited for enterprises requiring advanced workforce engagement management (WEM) and quality management tools for contact center operations.
Ultimate Plan (Quote-based): A comprehensive solution combining voice, digital, workforce optimization, and analytics but excluding SMS and social messaging.

Best for

Five9 is ideal for small healthcare businesses seeking affordability and mid-to-large enterprises needing AI, omnichannel support, and seamless integrations.

#13 TTEC (TeleTech)

TTEC is a global customer experience (CX) company based in Colorado, specializing in digital solutions and customer engagement services. It operates through TTEC Digital for CX technology and consulting, and TTEC Engage for customer support and interaction.

Key Features

Omnichannel patient engagement: TTEC helps healthcare organizations connect with patients through phone, email, SMS, and digital platforms, improving accessibility and communication.
Data integration and insights: It integrates electronic health records (EHRs) with additional data like Social Determinants of Health (SDoH) to give a complete view of patients and improve care strategies.
AI-driven care: AI and machine learning analyze patient data to predict needs, allowing for proactive care and targeted outreach.
Simplified scheduling and self-service: Patients can schedule appointments via SMS or email, reducing call volumes, while self-service tools help them manage their care efficiently.

Pros

Comprehensive features: TTEC provides AI-powered automation, omnichannel solutions, and workforce optimization to improve customer engagement and efficiency.
Scalable cloud-based system: Its cloud infrastructure adapts to businesses of all sizes, making it ideal for handling high call volumes, especially in healthcare.
24/7 Support: Round-the-clock service engineers ensure quick issue resolution and system reliability.

Cons

Inconsistent service quality: The quality of services may vary based on workforce skills and industry competition.
Lack of professionalism: Some users report poor customer interactions and the fact that TTEC is not a reliable emergency contact.
Technical issues: Cisco-based platform failures and frequent software updates cause disruptions.

Pricing

Pricing is not publicly available. To get a custom quote, contact TTEC directly.

Best for

TTEC is best suited for mid-sized to large healthcare businesses due to its scalable and robust customer experience (CX) solutions that cater to complex operational needs.

#14 Calibrated Healthcare

Calibrated Healthcare is a healthcare BPO company that provides administrative and clinical services to improve quality and reduce costs. Headquartered in California, it operates globally with offshore centers in India and the Philippines, ensuring cost-effective solutions while maintaining compliance with HIPAA regulations. It serves health plans, health systems, MSOs, TPAs, and IPAs, managing over 11 million lives across the U.S.

Key Features

Claims processing: Manages Medicare, Medicaid, and commercial claims with accuracy, reducing errors and ensuring timely payments.
Utilization management: Handles prior authorizations, concurrent reviews, and discharge planning to improve care quality and cost control.
Provider credentialing: Ensures compliance with healthcare standards by validating provider qualifications and minimizing risks.
Data security and compliance: Adheres to HIPAA regulations to safeguard sensitive patient data and maintain confidentiality.

Pros

Wide range of services: Offers claims processing, population health management, medical management, credentialing, and more, covering both administrative and clinical needs.
Experienced clinical ream: Uses trained clinicians for authorization services, ensuring cost control and better patient outcomes.
Focus on accuracy and timeliness: Prioritizes accurate and fast claims processing, improving provider satisfaction and reducing delays.

Cons

Limited public performance data: Lacks transparency on processing times, client satisfaction, or success metrics.
Challenges with offshore operations: While cost-effective, offshore teams may face communication barriers, time zone issues, and data security concerns.

Pricing

Pricing is not publicly available. To get a custom quote, contact Calibrate Healthcare directly.

Best for

Calibrated Healthcare is best suited for medium to large-sized healthcare businesses that manage significant operational complexities and require scalable, cost-effective outsourcing solutions.

#15 Alorica

Alorica is a global BPO company specializing in customer experience management. Founded in 1999, it provides customer support, tech assistance, sales, and back-office services across multiple channels for major brands.

Key Features

24/7 Support: Offers round-the-clock clinical and non-clinical support, including onboarding, patient education, and ongoing care management.
Eligibility and benefits verification: Streamlines processes for verifying patient eligibility and benefits to reduce errors and delays in care.
Automation and AI integration: Uses intelligent automation to reduce administrative tasks, optimize workflows, and lower costs while maintaining high service quality.
Omnichannel support: Provides digital-first solutions through voice, chat, email, and social media platforms to meet the expectations of tech-savvy healthcare consumers.

Pros

Accommodating support: Users appreciate Alorica’s customer support team, describing them as easy to communicate with and responsive to customer needs.
Integration Capabilities: The platform can integrate with various applications, making it a flexible solution for businesses.

Cons

Limited user feedback: With very few reviews available, assessing consistent strengths and weaknesses is challenging.
Broad industry focus: Alorica serves many industries, which may limit its ability to provide highly personalized customer experience solutions.

Pricing

Pricing is not publicly available. To get a custom quote, contact Alorica directly.

Best for

Alorica is best suited for medium to large-sized healthcare businesses due to its scalability, advanced technology, and comprehensive service offerings.

Key Benefits of Healthcare Contact Center Outsourcing

83% of small businesses small businesses are betting on outsourcing—should healthcare follow? Here’s why it makes sense:

Cut costs: Outsourcing healthcare contact center services lowers expenses by eliminating in-house costs such as salaries, training, office space, and IT maintenance.
Improve patient experience: Provides 24/7 multilingual support, faster response times, and specialized agents trained in healthcare communication.
Scale easily: Offers flexible staffing that adapts to call volume fluctuations, including seasonal peaks or health crises.
Ensure expert support: Connects healthcare providers with highly trained agents specialized in medical inquiries, ensuring accurate and compliant patient support.
Reduce administrative burden: Handles appointment scheduling, authorizations, and general inquiries, reducing administrative burden on medical staff and allowing them to focus on patient care.
Protect patient data: Adheres to strict regulations such as HIPAA, GDPR, and PCI-DSS to protect sensitive patient data.

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How to Choose the Right Healthcare Call Center Solution

Choosing the right healthcare call center provider is like finding the perfect doctor—you need expertise, reliability, and an excellent bedside manner. Pick the wrong one, and you’re stuck with long wait times, mismanaged calls, and frustrated patients.

But don’t worry. Here are some tips to help you diagnose the best option for you:

Assess your needs: Identify the volume of calls your organization handles and the communication channels required (e.g., phone, email, chat, SMS).

Set a budget: Define your budget, considering initial costs (e.g., licensing, implementation) and long-term expenses (e.g., maintenance, upgrades).
Research providers: Look for providers with a strong track record in healthcare and review their experience in meeting industry-specific needs like HIPAA compliance and patient data security.
Evaluate features: Consider key features like customizable IVR, multichannel support, and real-time analytics to monitor performance.
Test the solution: Request demos or trial periods to test ease of use, performance, and customer support before making a decision.

The Smart Way to Cut Costs Without Compromising Patient Care

Outsourcing healthcare call center services helps reduce costs, improve patient experience, and enhance operational efficiency, but the right provider depends on your unique needs. Whether you need 24/7 support, HIPAA compliance, or AI-powered automation, there’s a solution for you.

For small to mid-sized healthcare providers, CloudTalk stands out with its superior call quality, AI-driven insights, key automation features, and global coverage. It’s the ideal choice if you’re looking for a call center software that is easy to use, scalable, and seamlessly integrates with your existing tools.

The best cure for high costs and long wait times? CloudTalk. Try it now!

Keep Your Patient Calls Healthy!