Create outbound call center campaigns with call scripts and questionnaires and let your agents focus on the calls. You can monitor the campaign in real time and if necessary, make necessary adjustments to make it even more efficient.
CloudTalk will help you make your call center telemarketing campaigns more comprehensive, smoother and – above all – more efficient. Our Campaigns feature also provides you with a quick solution to connect you with customers.
In a separate Campaigns module featured in our interface, you can easily and quickly create as many campaigns as you need. Campaigns can be scheduled in advance so that they are triggered automatically on a specific date and time.
The status of your ongoing active campaign is recorded in real time and displayed in comprehensive statistics and reports. This helps you to monitor open campaigns and make necessary adjustments to make them even more efficient.
You can also select call queues or specific agents for each campaign, creating an ideal solution to reach out to your clients, as they will be contacted by agents with skills and knowledge required to deal with the issue.
Use all campaign benefits provided by CloudTalk
- Create a call script easily: Create a call script in a couple of minutes and assign it to a particular campaign (the same call script can be assigned to several campaigns).
- Create questionnaires in a few clicks: Create a questionnaire in a couple of minutes (with option selection) and assign it to a particular campaign (the same questionnaire can be assigned for several campaigns).
- Select and call relevant contacts: With Contact Tags feature, you can assign tags to your contacts. When creating a campaign, only contacts labeled with a tag of your choice will be imported (e.g. if your campaign is related to car insurance, you can assign Car Owner tag to each customer who owns a car. Then you will choose this tag in your next campaign, making sure that only relevant target group is selected).
- Predictive dialer: When the agent ends a call, CloudTalk automatically dials the number of the next customer in line. This is a quick solution to help you get in touch with customers and to significantly increase agent productivity.
- Campaign exports: CloudTalk allows you to export campaign-related data in XLS format or through CloudTalk’s API. You can download campaign results, call recordings, questionnaire replies and much more.
- Call recording: You can enable Call Recording feature for each campaign. Recordings are available anytime, so you can listen to them whenever you want.
Boost your campaign success
CloudTalk helps you create personalized campaigns. When the customer answers the phone, the agent will see a comprehensive table available during the whole interview. Our Campaigns feature improves and expedites connection with customers by providing the agent with relevant information:
- customer details – name, phone number, email, company, industry, address, custom fields with selected parameters (e.g. favorite car, IT skills, etc.)
- call scripts allowing the agent to lead conversations in a more systematic manner from the very beginning
- questionnaire to be filled in during the call
- buttons to quickly register call results – sold, interested, not interested, reschedule, do not call again, skip
CloudTalk’s Campaigns feature boosts efficiency and revenues in your telemarketing activities.