Campaigns

Create outbound call center campaigns with call scripts and questionnaires and let your agents focus on the calls. You can monitor the campaign in real time and if necessary, make necessary adjustments to make it even more efficient.

CloudTalk will help you make your call center telemarketing campaigns more comprehensive, smoother and – above all – more efficient. Our Campaigns feature also provides you with a quick solution to connect you with customers.

Boost your campaign success

CloudTalk helps you create personalized campaigns, either with Power Dialer or Predictive Dialer feature. When the customer answers the phone, the agent will see a comprehensive table available during the whole interview. Our Campaigns feature improves and expedites connection with customers by providing the agent with relevant information:

  • customer details – name, phone number, email, company, industry, address, custom fields with selected parameters (e.g. favourite car, IT skills, etc.) 
  • call scripts allowing the agent to lead conversations in a more systematic manner from the very beginning
  • questionnaire to be filled in during the call
  • buttons to quickly register call results – sold, interested, not interested, reschedule, do not call again, skip

CloudTalk’s Campaigns feature boosts efficiency and revenues in your telemarketing activities.

These features might be interesting for you

  • Smart dialer - CloudTalk will compile a list of number from any website or system and create a calling queue directly to your CloudTalk phone app. 
  • Power Dialer - This feature provides you with a quick solution to connect you with customers. You can monitor the campaign in real-time and if necessary, make necessary adjustments to make it even more efficient.
  • Predictive Dialer - Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, CloudTalk automatically dials the next call-in line.
  • Callback - Thanks to callback feature, there won't be any unanswered phone calls in your call centre, because CloudTalk will automatically call your customers back.
  • SMS/Text Messages - This feature allows you to send personal messages or general notifications to your customers and make your contact center work much more effective. 

Do you want to learn more about the Campaigns feature?

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