Avaya’s previous projections showed the company expected to bring in $1.823 billion in total revenue in 2024*. You might be wondering if it is worth adding your money to this figure.
When it comes to selecting a business communication platform, Avaya is often a name that businesses recognize. However, with an array of offerings spanning UCaaS, CCaaS, and more, Avaya’s cost can become overwhelming, and the pricing doesn’t always reflect the value businesses need—especially for those seeking a single, comprehensive solution package.
In this guide, we will break down Avaya pricing, plans, and features. Plus, we will give you an honest look at how Avaya compares with CloudTalk. Let’s dive in.
Key takeaways:
- Avaya Cloud Office offers three plans: Core ($20 per user/month), Advanced ($25 per user/month), and Ultra ($35 per user/month) plans, with plenty of add-ons available.
- Built to foster team collaboration, Avaya packages offer a Unified Communications Suite that integrates voice, video, messaging, and third-party app integrations.
- Avaya plans may seem attractive at first, but many capabilities rely on overlaying add-ons and other products from the portfolio, making the pricing complex and challenging to assess the total costs upfront.
Nothing is more convincing than putting it to the test.
Overview of Avaya Pricing and Plans
Avaya offers multiple plans across various products, each catering to different business needs. For comparison purposes, we will dedicate our most in-depth analysis to the Avaya Cloud Office pricing, whose operation we can draw parallels with other options on the market.
Its pricing model primarily covers three main tiers: Core, Advanced and Ultra.
Aspect/Feature
Core Plan
Advanced Plan
Ultra Plan
Annual Pricing
$20 per user/month
$25 per user/month
$35 per user/month
Unlimited Domestic Calling within the US/CA
Business SMS
25/user/mo
100/user/mo
200/user/mo
Voicemail transcription
Team messaging
Document sharing
Unlimited audio conferencing
Video meetings and participants
Up to 100 participants
Up to 200 participants
Up to 200 participants
Integrations including 365,
G Suite, Slack, and more
Call recording
On-demand
Automatic
Automatic
Call Monitoring
Call Handling
Real-time Analytics
CRM integrations with Salesforce, Zendesk, and more
Custom Integrations
Unlimited Storage
Get 50% off your first month.
No questions asked.
Core Plan
Avaya’s Core Plan is designed for companies seeking essential communication tools at an affordable rate of $20 per user/month. Ideal for startups and small businesses, it covers core needs with simplicity.
Advanced Plan
With additional features aimed at improving call handling and team management, Avaya’s Advanced Plan suits mid-sized businesses looking to streamline operations. This tier starts at $30 per user per month, and it is Avaya’s most cost-effective.
Ultra Plan
The Ultra Plan is Avaya’s premier offering, which includes extended storage, deeper analytics, and multi-level security controls. It doesn’t bring many new features compared to the previous plan, focusing instead on expanding the capacity and scalability of resources already offered in the other tiers. This makes it a better option for large companies with a high volume of calls.
Avaya’s Add-Ons:
Behind Avaya’s competitive pricing lies a drawback: several features are available as add-ons. This not only makes it challenging to grasp the true cost of the service upfront but also turns business expansion into a costly endeavor.
As companies grow, the need for additional features can place an increasing financial burden. Some of the most common add-ons include:
Other Avaya Plans
Alongside Avaya Cloud Office, the provider offers a variety of tailored packages designed to meet specific, customized demands. However, many features overlap across these solutions, making it challenging and complex for businesses to choose the most suitable option. Avaya’s additional plans include:
- Avaya Experience Platform On-Prem: A solution for companies to manage customer communications (calls, messages, etc.) on their own servers.
AXP On-Prem Pricing: Essentials plan at $119 per user/month, and Advanced plan at $169 per user/month. - Avaya Experience Platform Public Cloud: A cloud-based contact center solution for managing customer interactions. It’s scalable and doesn’t require on-site hardware.
AXP Public Cloud Pricing: Digital plan at $35 per user/month; Voice plan at $60 per user/month; and All Media plan at $89 per user/month. - Avaya Experience Platform Private Cloud: A dedicated cloud setup that gives companies a private environment for customer communications and enhances security and control.
AXP Private Cloud Pricing: Customized by the sales team. - Avaya Aura Private Cloud: A communication solution that integrates voice, video, and messaging, enabling businesses to connect their communication tools seamlessly.
Avaya Aura Pricing: Customized by the sales team. - Avaya IP Office: An on-premises communication system tailored for small to mid-sized businesses, offering voice, video, and messaging in one platform.
Avaya IP Office Pricing: Customized by the sales team.
Explore the Avaya Differences
Overview of CloudTalk Pricing and Plans
CloudTalk offers four different pricing plans, from $25 to $49 per user per month, with an additional custom pricing option that allows you to create a solution tailored to your business’s specific needs. Here’s an overview of CloudTalk’s plans:
- Starter: Ideal for micro and small businesses, it’s user-friendly and quick to set up, with the essentials to launch their call center operations.
Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
Price: $25 per user/month - Essential: Designed for SMBs and MMBs looking to expand both inbound and outbound operations. It offers advanced automation and enhanced customer experience features to support business growth.
Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
Price: $30 per user/month - Expert: Targeted toward scaling MMBs and larger companies, it’s packed with features to boost the performance of customer-facing teams, enhancing both outreach and operational efficiency.
Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
Price: $50 per user/month - Custom: Designed for companies with complex needs, it provides a fully personalized solution, enabling comprehensive coordination and scalability across diverse markets.
Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
Price: Varies based on features, number of users, etc.
CloudTalk vs. Avaya: Side-by-Side Comparison
Choosing between Avaya and CloudTalk? Here’s a direct comparison of both platforms in terms of cost, flexibility, and features.
Aspect/Features
CloudTalk
Avaya
Starting Price
From $25/user/month
From $20/user/month
Unlimited Storage
From the Essential plan
($29 per user/month)
From the Essential plan
($30 per user/month)
From the Essential plan
($29 per user/month)
From the Advanced plan
($25 per user/month)
Domestic Calls
500 / 1,000 / Unlimited
Based on plan, worldwide
Unlimited in the US & CA
File Sharing
Not available
From the Core plan
($20 per user/month)
Business Hour Management
From the Essential plan
($29 per user/month)
Not available
WhatsApp Integration
From the Essential plan
($29 per user/month)
Not available
CloudTalk Vs. Avaya: Key Takeaways
Choosing the right communication tool is no small feat. To help you make the right decision for your business, we highlighted the main advantages that each one of them brings to the table:
CloudTalk:
- Offers more transparent and straightforward pricing, with pay-as-you-go options for additional usage.
- Known for its flexibility and user-friendly interface, with a quick setup process and intuitive dashboard.
- Designed with sales and customer service representatives in mind, focusing on ease of access to customer information and call handling.
- Built with flexibility to integrate with CRM and sales tools like HubSpot, Salesforce, Zendesk, Shopify, and more.
- Ideal for small to medium businesses, contact centers, and sales-oriented teams needing an affordable, user-friendly communication solution focused on outbound and inbound calling
Avaya Cloud Office:
- Offers competitive pricing plans, but it can increase significantly due to the eventual integration of other products and add-ons.
- Built on the RingCentral platform, combines Avaya’s experience with communication systems with RingCentral’s cloud-based technology.
- Targets larger enterprises with diverse communication needs, especially businesses transitioning from traditional PBX systems.
- Supports businesses that want a complete UCaaS (Unified Communications as a Service) setup for voice, video, messaging, and team collaboration.
Unlock the best of your calls with CloudTalk
Avaya’s Best Features
Here’s what users appreciate most about Avaya:
- Omnichannel Integration: Avaya Cloud Office centralizes all business communications, enabling users to make calls, hold video meetings, share files, and chat within one application.
- Hybrid and On-Premises Options: In addition to its cloud solutions, Avaya supports hybrid and on-premise deployment options, which appeal to large enterprises with sophisticated infrastructure.
- Collaborative-drive integrations: It creates a collaborative work environment by connecting their contact centers with third-party applications such as Microsoft 365, Canvas, G Suite, Slack, and more.
- Video Conferencing Tools: Avaya’s platform supports high-definition video quality and accommodates large meetings with up to 200 participants, which is ideal for large virtual events, webinars, or conferences.
Avaya Pros & Cons
Considering the points we’ve covered, we can draw several conclusions about Avaya’s key strengths and areas for improvement, such as:
Feature-Rich, Wallet-Friendly: CloudTalk Takes the Lead
There’s no such thing as a free lunch—or a free phone call. Every customer interaction comes with a cost, and in a call center, cloud-based software and licensing alone account for 10% to 20% of overall expenses. This is a relevant slice of the pie.
So why not chose the most cost-efficient option? When it comes to offering the best features at the best prices, CloudTalk speaks louder. While Avaya comes with around 30 features, CloudTalk got you covered with 100 advanced tools to serve and support all business needs.
As you might imagine, running a successful call center business involves a number of operating expenses, such as salaries for your agents, software costs, and facility maintenance. Not everything is within your control, but choosing the best phone system for your call center is up to you.
Sources:
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