Your team’s overwhelmed. Ticket queues are growing. Wait times are dragging. And hiring more agents? Not an option.
That’s why so many leaders are turning to AI call center solutions. In fact, 81% of contact centers are already investing in AI call center software¹ to help teams move faster—without burning out.
Forget the “robots replacing humans” narrative. The best AI for customer service calls supports, not replaces, your team by handling repetitive questions, resolving issues faster and keeping agents and customers happy.
This guide breaks down what AI in customer support really means, explores key trends, pros and cons, and reveals the 11 best AI tools for customer service calls in 2025.
Let’s dive in.
Key Takeaways
- AI call center solutions help teams reduce wait times and handle high volumes—without hiring more agents.
- The best AI for customer service calls supports, not replaces, your team by automating repetitive tasks and surfacing real-time insights.
- Tools like CloudTalk’s AI Voice Agent make it easy to scale support, boost call resolution rates, and improve customer satisfaction.
Cut wait times and handle repetitive queries automatically with AI.
What is AI Customer Service for Calls?
AI customer service for calls refers to technology that uses machine learning, natural language processing (NLP), voice recognition, and automation to manage and improve phone-based support.
These tools can automatically answer calls, understand customer intent, route inquiries, and even resolve common issues—without needing a human agent on the line.
The goal? To boost efficiency, reduce wait times, and deliver consistent, high-quality service—while freeing up your team for more complex tasks.
Improve customer service without raising costs.
Top 11 AI Tools for Customer Service Calls
Provider
Best For
Pricing
Talkdesk
Enterprises with high-volume, complex workflows
$85–$225/user/month
Zendesk
Multi-channel support teams with automation needs
From $19/agent/month
Intercom
SaaS and digital-first businesses using live chat
$29–$132/seat/month
Dialpad
Teams wanting transcription + real-time coaching
$27–custom/user/month
Freshdesk
SMBs managing tickets across channels
$18–$95+/agent/month
Tidio
E-commerce brands using chatbot + live chat
$24.17–$2999/month
Ultimate.ai (Zendesk)
Multilingual automation for Zendesk users
$25–custom/agent/month
Yellow.ai
Large enterprises with global, omnichannel support
Custom pricing
LiveChat
Teams offering real-time, chat-based support
$20–custom/user/month
Amelia
Enterprises needing cognitive AI for complex calls
Custom pricing
1. CloudTalk
What is It?
A smart AI-powered cloud-based business phone system and call center platform designed for customer service and sales teams. CloudTalk combines reliable cloud telephony with conversational AI to automate call handling, improve resolution speed, and support agents in real-time.
Best For
Small to mid-sized support teams that want to scale customer service without bloating headcount or sacrificing call quality. CloudTalk is easy to implement, packed with powerful features like AI voice agents and speech analytics, and integrates seamlessly with CRMs and helpdesk tools—making it perfect for growing teams that need performance and flexibility without the enterprise complexity.
Key Features
- AI Voice Agent for handling common outbound scenarios
- Smart call routing, call tagging, and voicemail transcription
- Real-time customer data with 35+ CRM and integrations sync
- AI-powered speech analytics (sentiment analysis, keyword tracking)
See how it works in this quick demonstration:
AI Voice Agents
Nudge expiring offer
Riley, Sales Reminder Agent
Qualify a student lead
Avery, Course Inquiry Agent
Get a payment reminder
Casey, Payment Reminder Agent
Qualify a patient lead
Jordan, Healthcare Intake Agent
Qualify insurance lead
Taylor, Insurance Intake Agent
Accept updated terms
Quinn, T&C Acceptance Agent
Qualify legal inquiry
Drew, Legal Intake Agent
Get post-interview feedback
Jamie, Candidate Feedback Agent
Pre-screen a candidate
Skyler, Applicant Pre-screen Agent
Confirm account action
Morgan, Action Reminder Agent
Get a renewal reminder
Logan, Subscription Renewal Agent
Get CSAT after support
Morgan, CX Feedback Agent
Get NPS or demo feedback
Parker, Post-Sales Feedback Agent
Qualify a trial lead
Blake, Trial Signup Qualifier
Sales Reminder
Agent
Client
Sales / Marketing
Course Inquiry
Agent
Client
Education / EdTech
Payment Reminder
Agent
Client
Financial Services
Healthcare Intake
Agent
Client
Healthcare
Insurance Intake
Agent
Client
Insurance
T&C Acceptance
Agent
Client
Legal Services
Legal Intake
Agent
Client
Legal Services
Candidate Feedback
Agent
Client
Recruitment / HR
Applicant Pre-screen
Agent
Client
Recruitment / HR
Action Reminder
Agent
Client
SaaS / Software & Apps
Subscription Renewal
Agent
Client
SaaS / Software & Apps
CX Feedback
Agent
Client
SaaS / Software & Apps
Post-Sales Feedback
Agent
Client
SaaS / Software & Apps
Trial Signup
Qualifier
Client
SaaS / Software & Apps
Best Integrations
Includes Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Zoho
Pricing
CloudTalk offers four pricing plans, each with its own set of features:
- Lite (Americas) (19/user/month])/Starter (25/user/month]: Includes unlimited US & Canada calling, business SMS, International Numbers, Call Recording, basic call analytics, and 24/7 email/chat support.
- Essential (29/user/month): It offers 1,000 domestic outbound minutes, 24/7 live support, advanced analytics, IVR, Skill-Based routing, Integrations + Open API.
- Expert (49/user/month): It includes features like Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, and Call Monitoring.
- Custom (Varies): This plan is tailored for businesses with unique needs and includes custom onboarding, unlimited outbound calls with flat rates, enterprise-level security, and developer support.
AI that actually helps your team—not replaces it.
2. Talkdesk
What is it?
Talkdesk is a cloud-based contact center platform offering AI-driven solutions to enhance customer service operations.
Best for:
Enterprises with large, multi-channel support operations that need scalable, customizable AI solutions to automate and optimize complex workflows. Talkdesk’s robust infrastructure, advanced AI features like Copilot and Autopilot, and deep integration ecosystem make it ideal for organizations with high call volumes and strict SLA requirements.
Key Features:
- AI Agents for intelligent decision-making and automation across customer journeys.
- Copilot providing real-time agent assistance with contextual guidance.
- Autopilot enabling AI-powered virtual agents for 24/7 customer self-service.
- Automatic Summary feature reducing after-call work by summarizing interactions using generative AI.
- Interaction Analytics offering insights into customer interactions through sentiment analysis and topic identification.
Best Integrations:
Salesforce, Zendesk, Microsoft Teams, Slack, and over 60 other business tools
Pricing:
Talkdesk pricing plans range from $85 to $225 per user/month, depending on features and add-ons.
3. Zendesk
What is it?
Zendesk is a comprehensive customer service platform that integrates AI-driven tools to enhance support operations.
Best for:
Mid-sized to large enterprises aiming to streamline multi-channel support operations. Zendesk’s robust AI capabilities, including intelligent ticket routing and AI-powered agents, make it ideal for organizations seeking to automate repetitive tasks and improve response times without compromising customer satisfaction.
Key Features:
- AI Agents that autonomously resolve customer inquiries across various channels.
- Copilot provides real-time assistance to agents by suggesting responses and next steps.
- Intelligent Ticket Routing automatically directs tickets to the appropriate agents based on content analysis.
- Generative AI Summaries offer concise overviews of ticket histories to expedite resolution.
- AI Insights Hub centralizes AI operations, providing metrics and recommendations for optimization.
Best Integrations:
Salesforce, Slack, Microsoft Teams, Shopify, and a wide range of CRM and e-commerce platforms.
Pricing:
Plans start at $19 per agent/month for basic support, with advanced AI features available as add-ons.
4. Intercom
What is it?
Intercom is a customer communication platform focused on ilve chat, in-app messaging, AI chatbots and customer engagement.
Best for:
SMB SaaS companies and digital-first businesses seeking to provide personalized, real-time support at scale. Intercom’s AI agent, Fin, can handle complex queries across multiple channels, making it ideal for businesses aiming to enhance customer engagement and reduce response times.
Key Features:
Fin AI agent for automated, context-aware responses
- Multichannel support including chat, email, and social media
- Proactive messaging and in-app support
- Customizable workflows and automation rules
Best Integrations:
Salesforce, HubSpot, Slack, and over 300 other apps
Pricing:
Intercom pricing plans include:
- Essential plan: $29/seat/month
- Advanced plan: $85/seat/month
- Expert plan: $132/seat/month
5. Dialpad
What is it?
Dialpad is a cloud-based communication platform that leverages AI to enhance voice and messaging interactions in contact centers.
Best for:
Businesses of all sizes looking for real-time transcription, sentiment analysis, and AI-driven coaching to improve agent performance and customer satisfaction. Dialpad’s native AI features make it suitable for companies aiming to modernize their contact center operations.
Key Features:
- Real-time call transcription and analysis
- AI-powered coaching and recommendations
- Automated call summaries and note-taking
- Sentiment analysis to gauge customer emotions
Best Integrations:
Google Workspace, Microsoft 365, Salesforce, and Zendesk
Pricing:
Plans include:
- Standard: $27/user/month
- Pro: $35/user/month
- Enterprise: Custom
6. Freshdesk
What is it?
Freshdesk is a customer support software offering multichannel support with AI capabilities to streamline ticket management and improve response times.
Best for:
Small to mid-sized businesses aiming to automate repetitive tasks and manage support tickets efficiently. Freshdesk’s AI features like Freddy AI assist in enhancing agent productivity and customer satisfaction.
Key Features:
- AI-driven ticket prioritization and routing
- Freddy AI for automated responses and suggestions
- Multichannel support including email, chat, and phone
- Customizable workflows and automation rules
Best Integrations:
Slack, Shopify, Google Analytics, and over 650 apps
Pricing
Freshdesk pricing plans include:
- Growth: $18/agent/month
- Pro: $59/agent/month
- Pro + AI Copilot: $94/agent/month
- Enterprise: $95/agent/month
7. Tidio
What is it?
Tidio is a live chat and chatbot platform designed for small to medium-sized businesses to enhance customer support and engagement.
Best for:
E-commerce businesses and startups seeking to combine live chat with AI chatbots for real-time customer support. Tidio’s user-friendly interface and automation capabilities make it ideal for businesses aiming to improve customer satisfaction without extensive technical resources.
Key Features:
- AI-powered chatbots for automated responses
- Live chat with visitor tracking
- Multilingual support and canned responses
- Integration with Messenger, WhatsApp, and email
Best Integrations:
Shopify, WordPress, Zapier, and Google Analytics
Pricing:
Plans include:
- Starter: $24.17/month
- Growth: $49.17/month
- Plus: $749/month
- Premmium$2999/month
8. Ultimate.ai (Zendesk)
What is it?
Ultimate.ai, now a part of Zendesk, is an AI-powered customer support automation platform that enables businesses to scale support operations with multilingual AI chatbots.
Best for:
Enterprises and large support teams looking to automate customer interactions across multiple channels. Ultimate.ai’s robust automation capabilities help in reducing response times and operational costs.
Key Features:
- Conversational AI with intent detection
- Seamless handover to human agents
- Multilingual support for global operations
- Integration with existing CRM and support systems
Best Integrations:
Zendesk
Pricing:
- Support Team: $25/agent/month
- Suite Team: $69/agent/month
- Suite Professional: $149/agent/month
- Suite Enterprise: Custom pricing based on requirements.
9. Yellow.ai
What is it?
Yellow.ai is an enterprise-grade conversational AI platform supporting voice and chat to automate customer interactions across multiple channels.
Best for:
Large enterprises aiming to automate customer interactions and improve operational efficiency through AI-driven solutions. Yellow.ai’s capabilities span across multiple industries, making it a versatile choice for businesses looking to enhance customer engagement.
Key Features:
- Voice AI bots with sentiment analysis
- Multilingual support for global reach
- Dynamic AI agents for personalized interactions
- Integration with various communication channels
Best Integrations:
WhatsApp, Facebook Messenger, Slack, and custom APIs
Pricing:
Custom pricing based on business needs.
10. LiveChat
What is it?
LiveChat is a customer service platform offering live chat and help desk functionalities with AI enhancements to streamline support operations.
Best for:
Businesses of all sizes seeking to provide real-time customer support through live chat. LiveChat’s AI features assist in automating responses and improving agent efficiency.
Key Features:
- AI-powered chat suggestions for faster responses
- Chat routing and canned responses
- Chat transcripts and analytics
- Integration with various communication platforms
Best Integrations:
CRM systems, email marketing tools, and e-commerce platforms
Pricing:
- Starter: $20/user/month
- Team: $41/user/month
- Business: $59/user/month
- Enterprise: Custom
11. Amelia
What is it?
Amelia is an AI-powered digital assistant designed for enterprise customer service, capable of handling complex customer interactions with cognitive AI.
Best for:
Large enterprises requiring sophisticated AI capabilities to manage complex customer interactions. Amelia’s natural language understanding and real-time learning make it suitable for organizations aiming to provide personalized and efficient customer support.
Key Features:
- Natural language understanding for human-like interactions
- Process automation to streamline workflows
- Real-time learning to improve responses over time
- Multilingual support for global operations
Best Integrations:
Enterprise systems and CRM platforms
Pricing:
Custom pricing based on enterprise requirements.
How to Choose the Best AI Solution for Customer Service Calls
Picking the wrong AI tool can cost you time, money, and customer trust. Here are the key criteria to keep in mind when evaluating AI-powered call center software:
- Call analytics and real-time transcription: Get instant visibility into conversations, agent performance, and customer sentiment.
- Seamless integration with your current systems: Your AI should play nicely with your CRM, helpdesk, and phone system—no duct tape required.
- Scalability for high call volumes
Whether you’re fielding 50 calls or 5,000, your solution should scale without breaking a sweat. - Multilingual and omnichannel support: Look for tools that support voice, chat, and messaging—across languages and platforms.
- AI transparency and agent assist: Choose solutions that clearly hand off to agents when needed and support them with live suggestions.
- Data security and regulatory compliance:; Ensure your provider follows industry standards like GDPR, HIPAA, or SOC 2 to keep customer data safe.
Handles calls smarter, faster, and more efficiently.
Why Use AI for Customer Service Calls in 2025?
In 2025, customer expectations are higher than ever. They want instant answers, 24/7 availability, and personalized service—on every call.
To meet these demands, more businesses are replacing outdated call center models with AI-enhanced phone support that delivers faster, smarter, and more consistent experiences.
Thanks to breakthroughs in conversational AI, real-time sentiment analysis, and machine learning, modern solutions like CloudTalk’s AI Voice Agents can automatically handle common inquiries, route calls intelligently, and support agents with live call insights.
This shift toward automation isn’t just a trend—it’s a long-term move toward more scalable, efficient, and customer-friendly support.
Explore more about AI in call centers and how CloudTalk’s AI phone answering service is leading the way.
How to Successfully Implement AI for Customer Service Calls
Rolling out AI call solutions isn’t just a toggle switch—it’s a process. Here’s how to do it right, using CloudTalk as your launchpad:
- Loop in Your Security and Compliance Team Early: Before anything goes live, ensure your AI setup meets GDPR, HIPAA, or other relevant standards. CloudTalk’s security infrastructure is a great place to start.
- Test AI Tools in Real-World Scenarios: Don’t just demo it—simulate real customer calls. Tools like CloudTalk’s AI Voice Agent let you pilot automated flows before full deployment.
- Train Agents and Set Clear Expectations: AI won’t replace your team—but it will change how they work. Clarify when to step in, how to escalate, and how to use AI insights to their advantage.
- Reinforce Your Knowledge Base for Better Automation: AI is only as smart as the information behind it. Use tools like Smart IVR to route queries efficiently based on updated FAQs, guides, and data.
- Monitor, Analyze, and Improve Continuously: Track outcomes with call analytics and tweak flows based on real performance—AI gets better with every iteration.
Scale Smart with AI Customer Service
AI-powered customer service calls aren’t just a trend—they’re a smarter way to scale support, reduce response times, and give your agents the breathing room they need to do their best work.
With features like real-time transcription, intelligent routing, and automated responses, the right AI solution can turn your call center into a proactive, always-on customer experience engine.
Whether you’re a small support team or a growing contact center, CloudTalk’s AI-powered call solutions are built to help you move faster, serve smarter, and scale confidently.
See how AI can lighten the load for your team.
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