Get a Virtual Phone Number Italy

An Italian VoIP phone number lets you make and receive calls over the internet instead of through traditional phone lines. It’s not tied to a SIM card or a physical office, making it ideal for remote teams, international companies, or any business expanding into Southern Europe.

Key characteristics of Italian VoIP numbers:

• Internet-based calling: Reduce costs on domestic and international communication.
• Multi-device access: Make and receive calls from any desktop, laptop, or mobile app.
• Scalable setup: Add or remove lines instantly without extra hardware.
• Local caller identity: Display a recognizable Italian area code for a better pick-up rate.

CloudTalk delivers Italian numbers through licensed carriers, ensuring reliable, crystal-clear quality and full compliance with AGCOM (the Italian Communications Authority).

Buying a virtual Italian number with CloudTalk is quick and secure, though local numbers require some verification.

Steps to get a virtual Italy phone number:

1. Choose a VoIP provider: Select CloudTalk for verified carrier coverage and fast activation.
2. Pick your number type: Choose between local, toll-free, or mobile numbers depending on your goals.
3. Select your area code: For instance, +39 02 (Milan), +39 06 (Rome), or +39 081 (Naples).
4. Submit documentation: Provide company name, VAT number, address, and representative ID if required.
5. Activate and configure: Set up routing, IVR, analytics, or integrations right in CloudTalk’s dashboard.

Most Italian numbers activate instantly after document approval, giving your team immediate access to reliable, AGCOM-compliant communication.

There are several types of Italian virtual numbers, each serving different communication needs and business goals.

Basic types of Italian virtual numbers include:

1. Local numbers (+39 02): Use real city-based area codes like Milan, Rome, or Naples to build trust and boost answer rates. These are ideal for regional customer relationships or local sales outreach.
2. Toll-Free Numbers (800 / 803): Let customers call your business for free within Italy. Perfect for national campaigns, support lines, or customer service centers. Must comply with AGCOM regulations for call centers handling international calls.
3. Shared-Cost/Premium Numbers (84X / 89X): Used for premium or paid information services. Regulated by AGCOM, these lines share the call cost between business and caller.
4. Mobile Numbers (+39 3): Designed for SMS and WhatsApp verification, a virtual SMS number in Italy supports national inbound and outbound messaging but does not support voice calling. It is great for confirmations, alerts, or chat-based customer communication.
5. National Numbers (199): Non-geographic Italian numbers that give your business a unified presence across the entire country. They’re commonly used by larger organizations or customer service centers offering nationwide coverage, regardless of location.
6. Vanity Numbers (800-FERRARI): Easy-to-remember toll-free variants that boost brand recall in ads or promotions.

Providers like CloudTalk focus on the most compliant and business-ready formats—local, toll-free, and mobile—delivered through licensed Italian carriers to ensure full regulatory compliance, global coverage, and crystal-clear VoIP quality.

A virtual Italian phone number is essential for companies that want to connect with Italian customers, expand into the EU, or manage distributed operations across Europe—without opening a local branch.

Common use cases for Italian virtual numbers:

• Market expansion: Enter Italy or Southern Europe with a local presence and recognizable caller ID.
• Remote sales or support teams: Give your global teams +39 numbers to connect with Italian leads and clients.
• National campaigns: Use toll-free numbers for inbound marketing or multilingual hotlines.
• Customer service outsourcing: Provide EU-based numbers for clients while routing calls worldwide.

Modern VoIP platforms like CloudTalk centralize your international communication, allowing you to manage calls, analytics, and teams from one dashboard.

All Italian phone numbers follow the following Italian phone number format: +39 (Area Code) XXXX XXXX.

Here are common Italian phone number prefixes:

• +39 02: Milan
• +39 06: Rome
• +39 081: Naples
• +39 011: Turin
• +39 3: Mobile numbers
• 800 / 803: Toll-free numbers

Choosing the right prefix helps your business appear authentic and local to customers across Italy’s major cities and regions.

A virtual Italian number gives your business a local presence, reduces telecom costs, and keeps you compliant with Italian regulations.

Key business benefits of Italian virtual phone numbers:

• Instant local credibility: Italian customers are more likely to answer calls from familiar +39 prefixes.
• Lower telecom costs: Reduce your expenses by routing calls over VoIP instead of traditional lines.
• CRM integration: Log every call, voicemail, and note automatically in your connected tools.
• Regulatory compliance: All CloudTalk numbers follow AGCOM’s telecom and data protection standards.
• Scalable setup: Add or remove numbers and users in few clicks as your team expands
• 24/7 availability: Use smart routing, IVR, or AI Voice Agents & virtual receptionists to ensure your business never misses a call.

CloudTalk enhances these benefits with AI-powered analytics, multilingual automation, and seamless CRM integrations—helping your team scale faster, stay compliant, and deliver a better customer experience across Italy and beyond.

To use an Italian number with WhatsApp or WhatsApp Business, it must support SMS-based verification.

Mobile numbers (+39 3) are fully compatible with WhatsApp verification and can receive the SMS code required to activate your WhatsApp Business account. Local and toll-free numbers (800 / 803) are not supported for WhatsApp setup, as they do not handle SMS traffic.

CloudTalk provides mobile numbers that meet WhatsApp’s verification requirements, allowing you to register your account easily. However, the linking process itself must be completed via Meta Business Manager or through an approved WhatsApp Business Solution Provider (BSP).

SMS functionality in Italy depends on the number type and underlying carrier routing.

• Mobile numbers in Italy support two-way SMS, making them ideal for text confirmations, OTPs, or marketing notifications.
• Local numbers are voice-only and do not support SMS messaging.
• Toll-free numbers also do not support SMS functionality.

CloudTalk verifies SMS compatibility during provisioning and ensures full compliance with AGCOM and carrier-level messaging standards, so your messages are always delivered securely and reliably.

While many VoIP providers offer Italian coverage, CloudTalk stands out for helping growing SMBs enter and scale within regulated EU markets like Italy—without complexity or risk.

You’ll benefit from:

• Fast setup and quick number activation
• End-to-end assistance throughout the verification process
• AI-powered call analytics and a wide array of automation tools
• CRM and helpdesk integrations with HubSpot, Salesforce, and more
• Carrier-grade reliability and compliance with Italian telecom laws
• Transparent pricing and multilingual support teams

CloudTalk goes beyond just providing numbers—it helps your business build trust, stay compliant, and communicate effectively across Italy and the rest of Europe, all from one powerful cloud-based platform.