Top 14 VoIP Number Apps for Business Growth in 2024

67% of mobile workers reported higher productivity and faster problem-solving when working through a VoIP system.

Curious how you can achieve the same results? Keep reading.

In this article, we’ve listed the 14 best VoIP number apps to help your business grow and improve your communication strategy.

Key takeaways:

• Whether you’re a small business or a growing enterprise, there are cost-effective VoIP solutions that provide flexibility and scalability. For example, apps like CloudTalk let you scale up or down easily as you grow.
• A VoIP number app lets you make and receive voice calls over the internet instead of traditional phone networks. Therefore, you can call from your computer, mobile phone, or tablet as long as you have an internet connection.
• To choose the right VoIP number app, consider your business needs, such as the number of users, required features like virtual voicemail, and future growth. Then, compare prices and ensure the app is compatible with your current systems, such as your CRM.

What Is Exactly a VoIP Number App?

A VoIP app lets you make and receive calls over the internet from anywhere, as long as you have a stable connection and the app is installed on your device.

Since it operates through the Internet rather than traditional phone lines, it provides access to a wider range of international numbers at a lower cost. This makes international communication more affordable and flexible compared to using traditional phone systems, which often have higher rates and fewer options for different regions.

For example, a project manager in the United States can easily communicate with a team in Europe by using a VoIP calling app.

14 Best VoIP Number Apps for Seamless Communication

Find below a list of the 14 top VoIP number apps that we will explore in the article, along with their key advantage:

1. Cloudtalk: Best for Global Communication
2. Dialpad: Best for AI Communication
3. Nextiva: Best for Autoattendant
4. GoTo Connect: Best for Cloud Phone Flexibility
5. Aircall: Best for Integrations
6. 8×8: Best for Unified Communication
7. RingCentral: Best for HD Quality-voice and Video
8. OpenPhone: Best for Unlimited Calling and Texting
9. Zoom Phone: Best for Robust Communication Features
10. Grasshopper: Best for Virtual Receptionist
11. Talkdesk: Best for Generative AI Capabilities
12. JustCall: Best for Auto-Dialing
13. KrispCall: Best for Unified Callbox
14. MightyCall: Best for Advanced IVR Solutions

But before we dive into the details, check out an overview in this table:

#1 CloudTalk

CloudTalk stands out in global communication solutions due to its high call quality, extensive international reach, user-friendly design, robust integrations, and comprehensive features. These attributes make it a preferred choice for businesses aiming to improve their global communication strategies.

Key features

• High-quality calls with guaranteed latency and minimal jitter.
• Smooth workflow with Intelligent call-routing tools.
• Callback feature that redials the number until connected with the agent.
• Redirecting calls during busy hours or when outside the office.
• The call masking feature keeps your personal number private.

CloudTalk pros

• Easy setup and integration.
• Advanced features like IVR and Power Dialer.
• Over 35 powerful integrations with helpdesk, CRM, and e-commerce systems
• 24/7 customer support.

CloudTalk cons

• Limited video features, as it primarily focuses on voice calling.
• Inability to resize window during a call.

#2 Dialpad

Unless you’re new to the VoIP telephony market, you’ve surely heard of Dialpad. It’s a reliable, unified telephony solution with built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.

Key features

• Call Recording.
• Machine Learning.
• Call Analysis.
• Customer Scoring.
• Call Routing.

Dialpad pros

• Voice intelligence and uptime of 99% to 100%.
• Free calls to the US and Canada.
• Advanced analytics and sentiment analysis.
• Well-organized UI and mobile app.

Dialpad cons

• Lacks Smart and Predictive dialer features.
• SMS messagingis restricted to US and Canada.
• Limited integration stack compared to competitors.

#3 Nextiva

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. It offers a powerful, user-friendly, and affordable auto-attendant solution. With excellent reliability and support, it’s a top choice for businesses seeking the auto-attendant feature.

Key features

• Auto-attendant.
• Unlimited Calling.
• Video Conference Recordings.
• Mobile & Desktop Apps.
• Workflow Optimization.

Nextiva pros

• Easy setup with minimal maintenance.
• HIPAA-compliant, making it suitable for healthcare professionals.
• 24/7 support for assistance.

Nextiva cons

• Lacks certain integrations like Slack and Zapier.
• Considered pricey for small businesses.

#4 GoTo Connect

GoTo Connect is a flexible and scalable cloud phone solution because it combines a comprehensive set of communication tools, seamless device switching, and easy setup. Its cloud-based platform supports remote work, customization, and cost-effective scalability, making it ideal for growing businesses.

Key features

• Advanced smart dialers designed to boost sales capabilities.
• A comprehensive selection of onboarding and training videos.
• Exceptional mobile app with a full slate of calling capabilities.

GoTo Connect pros

• High-quality call system.
• User-friendly interface and easy onboarding.

GoTo Connect cons

• Limited integrations compared to other providers.
• Missing basic features like Call Notes, call masking, and caller ID.

#5 Aircall

Aircall offers many integrations with many platforms, including popular CRM systems like HubSpot, Freshdesk, and Microsoft Dynamics. It allows businesses to synchronize call data with their existing tools, ensuring all customer interactions are logged and accessible in one place.

Key features

• Automatic Call Distribution.
• Call Monitoring.
• Call Transfer.
• Call Recording.
• Call Routing.

Aircall pros

• User-friendly interface.
• Friendly customer support.

Aircall cons

• Lacks essential video calling and webinar hosting features.
• Limited screen-sharing capabilities.

#6 8×8

8×8 integrates multiple communication tools—voice, video, chat, and contact center capabilities—into a single cloud-based platform. It removes the need for businesses to work with multiple vendors, reducing inefficiencies and costs. With a single platform, 8×8 improves collaboration and productivity for teams, no matter where they are.

Key features

• Call Center Management.
• IVR.
• Contact Management.
• Analytics & Reporting.
• Call Monitoring.

8×8 pros

• Comprehensive analytics system for large-scale business processes.
• Integrations with tools like Salesforce, Slack, and Microsoft Teams.

8×8 cons

• Unlimited calling and SMS features have geographical restrictions.
• Limited native integrations and additional costs for advanced automation tools.

#7 RingCentral

RingCentral is known for its excellent HD voice and video quality. It uses advanced VoIP technology for clear calls and meetings. It supports up to 100 participants and up to 24-hour meetings, all while maintaining HD quality. Its user-friendly setup and focus on call quality ensure seamless communication.

Key features

• SIP Trunking
• IVR
• Call Recording
• Call Routing
• Contact Management

RingCentral pros

• Omnichannel experience and lead qualification tools.
• A broad range of features for collaboration and performance.

RingCentral cons

• Sentiment Analysis and Smart Dialer only available in higher-tier plans.
• Long implementation times and additional costs for certain features.

#8 OpenPhone

OpenPhone offers unlimited calling and texting within the US and Canada across all its plans. This feature allows businesses to communicate without worrying about extra costs, making it an attractive choice for companies with high call and messaging volumes.

Key features

• API.
• Automated Attendant.
• Call Center Management.
• Call Logging.
• Call Recording.

OpenPhone pros

• Intuitive user interface with easy setup.
• Works on any platform with customizable features like IVR and extensions.

OpenPhone cons

• Limited integrations and advanced sales features.
• Standard plan only supports calls and messaging within the U.S. and Canada.

#9 Zoom Phone

Zoom Phone is a top business choice due to its comprehensive communication features. It offers many call management tools, advanced call handling options, and seamless integration with Zoom’s video and chat services. With mobile and desktop accessibility, users can communicate efficiently from any location.

Key features

• Unlimited one-on-one and group meetings.
• Up to 1,000 third-party integrations.
• Useful automation tools like Click-to-Call.
• User-friendly interface.

Zoom Phone pros

• Supports large numbers of callers with excellent call quality.
• Seamless integration with tools like Google Calendar.
• Productivity tools like digital whiteboard.

Zoom Phone cons

• Lacks advanced dialing features.
• Some business phone features and analytics are only available in high-tier plans.

#10 Grasshopper

Grasshopper includes an auto-attendant that answers incoming calls, mimicking a human receptionist. This feature route calls efficiently to the appropriate department or individual, enhancing customer service without the need for additional staff.

Key features

• Virtual Receptionist.
• Voicemail transcription.
• Custom greetings.
• Simultaneous call handling.

Grasshopper pros

• Simple setup with no IT knowledge required.
• Affordable pricing, especially for startups.
• Can run on personal smartphones without the need for additional equipment.

Grasshopper cons

• Lacks call recording, power dialers, and click-to-call features.
• Reporting features are relatively basic.

#11 Talkdesk

Talkdesk offers powerful AI chatbots and virtual assistants, such as Talkdesk Autopilot, which allow customers to resolve issues independently without needing to speak to an agent. This capability ensures 24/7 support and significantly reduces wait times, enhancing customer satisfaction.

Key features

• Call routing based on skills, language, and more.
• IVR.
• Workforce management.
• Real-time monitoring.
• Voice and screen recording.

Talkdesk pros

• Easy to set up and use.
• Wide range of features and integrations.
• 24/7 customer support and advanced reporting tools.

Talkdesk cons

• Lacks conference calling and auto-attendants.
• Some users report platform slowness and technical issues.

#12 JustCall

JustCall is a top solution for outbound auto-dialing, ideal for sales teams and call centers. It offers advanced dialing features like Auto Dialer, Predictive Dialer, and Progressive Dialer, all of which boost efficiency by automating and optimizing call handling. These tools help agents make more calls and reduce downtime.

Key features

• Automatic Call Distribution.
• Call Recording.
• Call Masking.
• International Phone Numbers.
• Conference Calls.

Justcall pros

• Integrates with CRM and helpdesk platforms like HubSpot, Zendesk, and Freshdesk.
• Offers local numbers in over 95 countries.
• Real-time analytics and dedicated mobile apps.

Justcall cons

• Lacks advanced features like auto-attendant and Skill-Based Routing.
• Limited integration options compared to competitors

#13 KrispCall

KrispCall’s Unified Callbox brings all communication tools, such as VoIP calls, SMS, voicemails, and call recordings, into one place. This means users can manage everything from a single interface without needing multiple apps.

Key features

• Unified Callbox.
• Call Analytics.
•  Interactive Voice Response (IVR).
• Call Queueing and Call Forwarding.

KrispCall pros

• 24/7 customer support.
• User-friendly interface.
• High-call quality.

KrispCall cons

• Limited CRM Integrations.
• Mobile app limitations.
• Language support is needed as the platform mainly worksin English.

#14 MightyCall

MightyCall is most famous for its Interactive Voice Response (IVR) feature, which is included in all its plans. This feature lets businesses automate call handling, directing callers to the appropriate department or resource based on their selections. 

Key features

• Unlimited Call Recording.
• Call Routing.
• Voicemail-to-Text.

MightyCall pros

• Ease of use.
• Responsive customer support.
• Good value for money.

MightyCall cons

• Frequent call drops.
• Outdated SMS functionality.
• Inaccurate date and time display for calls and messages.

How to Choose the Right VoIP App for Your Business?

Choosing the right VoIP app is like selecting the engine for your car. The right one ensures smooth, reliable performance, while the wrong choice can slow you down.

Follow these steps to choose the best provider and ensure you don’t crash on the road to success:

• Evaluate your business needs: Determine how many users will require the VoIP system. For example, if you have 50 employees, you’ll need a system that supports at least 50 users. Also, consider essential features like Virtual Voicemail, allowing you to access voicemail transcripts.
• Consider growth: If your company plans to hire more employees next year, choose a provider that can easily grow with you without adding extra costs. For example, with CloudTalk, you can add or remove seats with flexibility, adjusting to your business needs.
• Ensure call quality: If your team often has dropped calls or poor audio because of low bandwidth, choose a provider that ensures high-quality calls and uses Quality of Service (QoS) to prioritize voice traffic over other internet activities.
• Check compatibility and integrations: Ensure the VoIP provider integrates with the tools you already use. It will sync the data between your phone system and CRM, so you won’t have to enter anything manually.
• Prioritize security and reliability: If you deal with sensitive client information, choose a VoIP provider with strong encryption and a 99.99% uptime guarantee to keep your communications secure and reliable.
• Compare pricing: If you’re on a budget, compare providers that offer competitive per-user pricing. 
• Assess customer support: A provider offering 24/7 customer support can be critical if you run international operations and need around-the-clock assistance.

Boost Your Business Growth with the Right VoIP App

With so many options available, selecting the right VoIP number app is crucial to ensure seamless communication and long-term success.

Before deciding, evaluate your business’s current and future needs, ensuring the app you choose can scale as your company grows. With CloudTalk’s global reach and powerful integrations, your business can stay connected and adapt at every stage.

Try CloudTalk today and unlock seamless global communication with advanced features and over 35 integrations.

Sources

• 12 Most Important VoIP Statistics for 2024