Integrate your call data with any CRM or Helpdesk with a click and create better sales and customer experiences.
No integration? No problem. Dataddo automatically syncs your CloudTalk call data to any BI tool on the market.
View call duration, wait time, and other vital data directly in the context of your overall business operations.
Set up where and when your data synchronizes in seconds and maintain seamless call center operation.
DASHBOARD-FRIENDLY
Get real-time insights into agent performance via CloudTalk’s Dashboard, direct initiatives such as lowering wait times, and drive competition between employees.
ANALYTICS AT SCALE
View your call center data through the lense of overall business performance. Identify issues and react in real time to reinforce your bottom company’s line.
CUSTOM COACHING
Filter data on a team or individual level and discover unique coaching opportunities. Avoid a costly-scatter-shot coaching approach and train the skills each agent needs the most.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Dataddo is a handy tool that connects analytics tools to business intelligence apps or storage solutions. In simple terms, it helps automate marketing reports by pulling data from various platforms and digital marketing channels, making the process more efficient.
Yes, Dataddo is designed to be user-friendly, catering to both beginners and those with limited technical reporting experience. The platform is intuitive and straightforward, empowering users to effortlessly create and edit dashboards without needing technical assistance. This ensures a seamless experience, enabling individuals to make the most of their existing technical knowledge while using the tool.
Yes, Dataddo provides a free plan, as well as paid options fspecial offers for custom requests.
Schedule a demo today and find out for yourself.
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