Call Your Team Easily with Extension Dialing
Struggling to connect departments or route calls due to forgotten phone numbers can have dire effects on your business. Save yourself the headache and streamline operations with Extension Dialing.
You will hear the CloudTalk ringtone when calling:
How Does Extension Dialing Work?
With Extension Dialing, you can assign a unique 4-digit extension (ex. 1001) to each business phone system user, agent, call queue, and department. You can then use these extensions instead of traditional phone numbers to make or route calls quickly and easily.
Why Should You Use Internal Call Extensions?
Transfer Calls Easily
Resolve issues faster and keep customers happy by transferring them to agents with the skills necessary to help them quickly and easily.
Reach the Right Departments
Need help from a specific department but not sure who to contact? Type in the department’s unique extension, and you’ll ring every relevant employee, boosting the chances of an answer.
There’s plenty of room for error in a 10-digit telephone number. Save yourself the time and headache of misdialing and retyping the same number.
Manage Agents Efficiently
Assign each agent, room, department, or office their own (or multiple extensions) and take full control of your organization’s communications by dividing them however you like.
Get a first-hand experience
“CloudTalk is an amazing tool for any call center. We cut down the time to call with extensions significantly.“
How to Setup CloudTalk Internal Call Extensions
To set up your Internal Call Extensions, follow this illustrated guide on Onboarding New Team Members on our HelpCenter page.
What is an internal phone extension?
An internal phone extension is a short number or “code” that’s assigned to a specific employee or department within an organization. They can be used for internal communication or transferring customer-facing calls between agents.
With extensions, agents don’t need to remember and manually type phone numbers, streamlining the communication process. Furthermore, internal phone extensions allow you to separate the company into various segments (i.e., conference rooms, floors, departments, global locations, etc.)
How to add extensions to your phone number?
You can use Voice-over-IP (VoIP) and a cloud-based phone system to add extensions to various phones in your organization. All you need to do is open the Contact Basic Settings in your CloudTalk Account and type in the desired extension in the External Number field. You can learn more about the process of Onboarding New Team Members on our HelpCenter page.
How to call an extension?
To call an extension, press and hold * after dialing the primary number. That way, you’ll separate the number you are dialing with a comma (,). Then, tap the click-to-call button after entering the extension number. When connected to the mainline, the extension number will be called.
You can give each rep a simple-to-remember 4-digit extension by using internal call extensions. Agents can quickly and conveniently contact their coworkers using this internal code. They can be automatically routed to the appropriate location without the need to look up a certain business phone number exhaustively.
How long does it take to get a French virtual phone number?
Once you’ve signed up for a CloudTalk account, you can request a virtual number for France via our Dashboard.
Just click on the “Numbers” tab, click “Buy a number,” and our team will get you sorted with your new number in short order.
When should you use Extension Dialing?
For example, businesses across various industries leverage extension dialing as follows:
Hospitals and Medical Facilities – extension lets you route to individual departments or contact a specific doctor. This is particularly important for emergencies but can assist with simple medical consultations.
Global Companies with Multiple Branches – assign individual extensions to respective locations and let employees quickly and easily communicate with sister branches anywhere in the world instead of looking for the correct area code.
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