CallHippo ranks among the cheapest call center solution providers. But are its low prices a good trade-off compared to other, more feature-rich alternatives?
From its free Basic plan to its advanced Platinum subscription, CallHippo provides solutions for teams of all sizes. However, as with many budget-friendly platforms, there are hidden costs and feature limitations to consider.
In this article, we’ll break down CallHippo’s pricing plans, compare its offerings to CloudTalk, and explore its pros, cons, and best features. Let’s see if CallHippo delivers the value it promises!
Key takeaways:
- CallHippo pricing starts at $0, with paid plans ranging from $16 to $40 per user/month (billed annually). These include the free Basic plan, Bronze at $16, Silver at $24, and Platinum at $40 per user/month.
- While CallHippo’s plans offer core features, including Click-to-Call, Call Recording, and Auto Dialers; advanced tools like AI transcription, dashboards, and SPAM remediation come at extra cost.
- Although CallHippo offers cheaper plans than CloudTalk, the latter gives users access to more advanced features (Workflow Automation, Smart Dialer, etc.) and a wider range of 160+ international numbers.
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Overview of CallHippo’s Plans & Pricing
CallHippo offers multiple pricing plans, each catering to a different use case based on your team size, feature, and integration requirements. Below, we’ll briefly discuss the specifics.
The main CallHippo call center pricing packages consist of:
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Basic Plan
CallHippo’s Basic plan is an uncharacteristically completely free subscription package that gives small businesses access to basic call center capabilities to digitize and automate processes for small teams just starting out.
Of course, nothing in life is completely free. Users naturally have to pay for each phone number onboarded, as well as cover all CallHippo rates for calls and SMS. Besides that, you get what you pay for, so bare minimum features are to be expected.
Bronze Plan
CallHippo’s Bronze plan builds on top of its Basic offering to deliver a basic call center software experience for small businesses at an affordable price. It adds key features for automating inbound call center operations, along with 90+ integrations.
Silver Plan
CallHippo’s Silver plan is designed for growingSMB call centers with higher needs. This includes giving users more control over their software’s settings, streamlining support via multiple automations.
Platinum Plan
CallHippo’s Platinum plan is its ultimate offering, combining outbound sales automation with its previous inbound support solutions. On top of a more complex suite of tools, the provider also offers CallHippo coupons for volume-based discounts.
CallHippo Add-Ons:
CallHippo pricing plans have a good selection of features on offer. However, some advanced capabilities require extra payments, which can quickly raise your CallHippo subscription cost. Add-ons include:
CloudTalk Vs. CallHippo:
Which Is the Best Choice for Your Business?
When choosing a provider, it’s important to look at their offering in context of other options on the market. In this case, we’ll be comparing CallHippo against CloudTalk, so it’s vital we give you some context.
Short Overview of CloudTalk’s Plans and Pricing
CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $49 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:
- Starter: CloudTalk’s most basic plan, designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
Price: $25 per user/month - Essential: CloudTalk’s equivalent to RingCentral’s advanced plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
Price: $29 per user/month - Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises, or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
Price: $49 per user/month - Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
Price: Varies based on features, number of users, etc.
CloudTalk Vs. CallHippo: Feature Comparison
Aspect/Features
CloudTalk
CallHippo
Starting Price
$25 per user/month
$16 per user/month
Free Trial
14 days
10 days
See How CallHippo Stacks Up
CloudTalk Vs. CallHippo: Key Takeaways
We can glean several insights based on our comparison between CloudTalk’s and CallHippo pricing and plans. These include:
- Pricing: CallHippo pricing plans are consistently cheaper when compared to CloudTalk’s, but come at the cost of advanced features.
- Features: Although CallHippo provides a solid range of tools and integrations, CloudTalk offers users more advanced features, including Call-Flow Designers and Smart Dialers.
- International Numbers: CloudTalk offers a more extensive selection of 160+ international, toll-free, and local numbers, vital for global growth and expansion, compared to CallHippo’s 50+.
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CallHippo Best Features
As we’ve discussed, CallHippo’s packages are quite varied in terms of features and use cases. However, there are a few that rise above the rest. Based on online reviews and testimonials, CallHippo’s top 3 best features include:
- AI Global Connect: This tool identifies the timezone of your prospects and schedules calls, improving connection rates for international outreach.
- Multi-Level IVR: Available in the Platinum plan, this feature allows businesses to route calls effectively with customizable menus and submenus.
- Smart DID Routing: CallHippo lets users assign dedicated numbers to specific regions or departments, ensuring better call handling and tracking.
CallHippo Pros & Cons
Based on everything discussed so far, we can make several conclusions regarding Ringover’s strongest and weakest aspects. These include:
CloudTalk: The Choice for Superior Service Worldwide
In conclusion, while CallHippo offers a range of pricing plans suitable for various business sizes, CloudTalk stands out as a more comprehensive and scalable solution.
CloudTalk offers powerful tools like Call-Flow Designers, Smart Dialers, and a wide range of international numbers to help businesses expand globally and improve communication.
Its advanced features and flexibility make it an excellent choice for optimizing call center operations. If your goal is to deliver exceptional customer experiences worldwide…
Then look no further than CloudTalk.
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