Make Every Call Count with Call Tracking and Recording

Simplify Call Tracking and Recording in One Place

CloudTalk combines a call tracking service, recording, and call analytics software in a single call tracking platform. You get full visibility into where calls come from, how they’re handled, and what outcomes they drive—without switching tools or pulling reports from five different places.

• See where calls come from, how they go, and what to improve, all in one view.
• Record and review calls without disrupting your team’s flow.
• Easily connect with the tools you already use, like CRMs and helpdesks.

What Is Call Tracking & Recording Software?

Call tracking and recording software helps businesses understand and manage their phone calls. It shows which marketing channels generate calls, automatically records conversations for review, and gives teams the data they need to improve performance.

• Call tracking shows which ads, web pages, or campaigns lead to incoming calls.
• Call recording automatically saves conversations so you can replay, review, and train.
• Monitoring and analytics let you evaluate call quality, spot trends, and ensure compliance.

Why Smart Teams Rely on All-in-One Call Tracking & Recording

Phone call tracking software and recording work best when they’re used together. Tracking phone calls shows you where they come from; recording shows you what happens on those calls. An all-in-one tool connects the dots so you can improve performance, training, customer experience, and results.

• Track and record in the same system to avoid manual work, syncing issues, or missing data.
• See both lead source and call quality—not just how many calls, but how good they were.
• Streamline coaching, reporting, and decisions with everything stored in one platform.

Complete Visibility Into Every Call

See where calls come from and what happens on them—all in one place. From first touch to final outcome, with call tracking solutions you get the full picture of each customer interaction.

• Track call sources across ads, web pages, and campaigns
• Review full conversations with automatic recordings
• Understand what’s driving (or blocking) results

With CloudTalk, we finally have visibility. We can see which teams are handling calls and whether they’re the right ones for the job. That allows us to rebalance workloads and reduce missed calls.

Nathalia Gontijo, CXOps Specialist at Alura

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Higher Conversion Rates From Real Insights

Track which sources bring in the right leads with intelligent call recording then use real examples to improve how your team sells, supports, and responds.

• Spot high-intent leads based on call behavior
• Refine scripts and talk tracks using real calls
• Eliminate weak channels and double down on what works

Faster, Smarter Coaching for Your Team

Train new hires with real conversations using business call recording software to give feedback that actually sticks and help your team improve based on what’s actually said—not what’s remembered.

• Use real examples to onboard and train faster
• Catch missed opportunities and coach in context
• Identify top performers and replicate their success

Before, I had to listen to hours of calls to track down what went wrong with refund disputes. Now, the AI summarizes the call, and I instantly see whether it’s worth reviewing. It’s cut down my workload by 50%, easily.

Sally Mitchell, PA to the Managing Director at My Mortgage Finder

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How Leadspicker Made Sales More Efficient with Smarter Call Insights

Leadspicker used CloudTalk’s call tracking and recording to uncover the best times to reach prospects and identify high-performing regions. By analyzing real call data, they fine-tuned their outreach strategy, saved valuable team time, and improved conversion rates — all while syncing effortlessly with their CRM.

CloudTalk has had a positive impact on Leadspicker’s data strategy, approach, and decision-making process, leading to tangible returns on investment. Our company grew, and profits increased, and we would recommend CloudTalk to others looking for a solution to streamline their sales processes.

Vlastimil Vodička – CEO of Leadspicker

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